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Works pretty well and the support team are helpful
Thank you so much for your kind words! Should you need any assistance in the future do not hesitate to reach back, we are always happy to help!
Best,
María
Hey, Matt!
Appreciate you for taking the time to leave us a review. It made our day!
Hit us up anytime! We are always here to help. Have a great day!
Laura
I lost HUNDREDS of dollars in sales. Slow response time. Used this for months and constantly had issues. This week, many of my customers just couldn't check out because the app was randomly deciding when certain products could be shipped or not. Now I have remnants of the app left behind and have errors on my site after deleting the app... So disappointed.
Update: We have continued using Zapiet with virtually zero problems since this review. I really appreciate the fast response times and the help I've received since.
Hi The Good Fill,
Thanks so much for taking the time to leave your feedback! After checking with my support team we responded to your issue within just 4 hours of you reaching out to us. When my team has asked for additional information to help diagnose the issue it appears there was a delay of 2 days in you looping back to us? We have just replied to your open support ticket and hope to hear from you soon.
Also just to let you know we also have live chat and telephone support available via our website should you ever need an immediate response :)
Andy Cargill
Founder of Zapiet
Will always enjoy working with Zapiet vs Bold Subscriptions! Hands down. Jessica was a great help and worked quickly. Thanks again.
Hi April,
Thank you very much for taking the time to leave a review!
It was my pleasure helping and getting your pickup & local delivery set up within our Zapiet - Pickup + Delivery app so the correct rate appears at checkout for your customer's!
If you have any questions or need any assistance, please do let us know.
All the best,
Jessica
I didn't find this super easy to install and needed some extra help to get it all working smoothly but customer service was amazing and they have gone above and beyond to get things working smoothly whilst also suggesting other changes to make things work better.
Krystabel was great in getting our online store back up and running correctly and efficiently.
Hi Dan,
Thank you so much for taking the time to leave such a thoughtful review!
It was truly a pleasure assisting you in getting your online store back up and running smoothly with our Zapiet - Pickup + Delivery app.
If you ever need any further assistance, please don’t hesitate to reach out to our team—we’re always here to help!
Warmest regards,
Krystabel
Works great. And when there are glitches, customer service is good. They respond within 24 hours, I'd say.
Fonctionne correctement, pas toujours facile à configurer, mais le support est présent et de qualité pour nous assister
This app has been pretty great for our online store! It allows us to take orders for local pick-up. It's fairly straight-forward to use and set up. Zapiet has been very responsive in their customer service and helping to address any issues we have. I would definitely recommend this app! Thank you Zapiet and all your great employees .
Support team is great however, we have been experiencing some issues related to updates by Shopify that have led to bugs and downtime. When it's working, it works great.
Hi Shawn,
Thank you for taking the time to leave us your honest and thorough feedback.
The issue you experienced with rates, is caused by an update made by Shopify. Shopify has changed the format they send some product data to us in the carrier request so our system was no longer able to process the request properly resulting in rates failing. This affected other apps as well.
As soon as we become aware of the issue, we posted about it on our status page advising merchants to use static rates until Shopify resolves the issue: https://status.zapiet.com/
If there is anything we can do to assist in the meantime, please do let us know and we would be absolutely delighted to help.
Thanks,
Ismail