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I am so impressed with customer support. I was having issues installing everything properly. We are a flower and gift shop and we need to be able to offer delivery/pick up and shipping. We also have charges for delivery based on zip code. It's a bit complicated and Zapiet jumped on and helped me work through everything so that it not only functions the way we need but it also looks great and is intuitive for the customer. Highly recommend!
Hi Abby,
I want to thank you for taking the time to write such a wonderful review! It was such a pleasure speaking with you, and I was happy to get your store all set up with our Zapiet - Pickup + Delivery app.
Please never hesitate to reach back out if you have any other questions or concerns - we are always here to help.
Have a wonderful day! (:
Anggy
Laura went out of the way to trouble shoot my issues for me, even though we found it was not really attributed to Zapiet.
This really saved my website. Thank you Laura!
Hi Joy,
It was my absolute pleasure to help! Thank you so much for taking the time to leave a review. I'm just happy we were able to figure everything out together.
Always here to help with anything you need. Cheers!
Laura
Zapiet has been a wonderful app to solve our unique shipping, local delivery, and in-store pickup options. The back end is very intuitive with lots of customization.
Their support team has been amazing, especially Jeanette! She responded quickly and took the time to hop on a call with us to work through any issues we were running into.
Hi Nikki, thank you so much for your kind words! I’m so glad to hear that Zapiet has been a great solution for your shipping, delivery, and pickup needs. It was my pleasure to assist you and hop on a call with you to work through any issues.
If you ever need anything else, don’t hesitate to reach out—we're always happy to help!
If I could recommend someone for receiving a raise, it would be hands down Jessica. She was super helpful, patient and very knowledgeable and she also made it easy for me to understand what I wanted and what I could do with the app! Keep up the amazing work you do!
Hi Vanessa,
I am so touched by your review...thank you so much!
It was such a pleasure chatting with you and helping to explain different aspects of our Zapiet - Pickup + Delivery app.
Please do not hesitate to reach back out if you have any questions or need any further assistance.
Warm regards,
Jessica
Jayne was very helpful and fixed the issue quickly. Also provided useful information for future problems we may experience.
Thank you so much for taking the time to leave a review; it was a pleasure helping you!
If you have any other questions down the road, please do not hesitate to send us a message.
Warm regards,
Jayne
Always a pleasure and quick responses to help with any issues that may arise. Great communications and easy to understand feedback with sometimes even providing visual aids. Great support.
Hi Fiona!
Thank you so much for your kind words and wonderful review! Providing clear communication and helpful visuals is something we strive for, so it's wonderful to know it’s making a difference. If you ever need anything, we're always here to help!
Best regards
Betty
Es muy práctica para ofrecer la opción de pick up, es fácil de configurar, utilizar y la atención a clientes es muy buena. Gracias a Ana que me apoyó resolviendo mis dudas.
Hola!
¡Muchas gracias, fue un placer ayudarte con tus dudas! No olvides que cualquier ora duda o situación nos puedes contactar de nuevo y aquí estaremos para ti.
Con mucho gusto,
Ana
Have been using this app for a while, came across an issue and Customer Support was excellent at helping us resolve it when we couldn't find the answers online. Thanks so much Jessica!
Thank you for taking the time to leave a lovely review!
I was happy to help to make a few adjustments to our Zapiet - Pickup + Delivery app and a tweak with the locales on your theme (:
If you have any other questions down the road, please do not hesitate to send us a message.
Warm regards,
Jessica
Maria was great and got us sorted and back online super fast - thank you Maria!
Thank you for your lovely review. It was a pleasure helping you out with your store.
If you need any assistance in the future do not hesitate in reaching back here.
Best,
María
Support is great - always available to help with any questions I have. Angelo is very knowledgeable and helped me customize my check-out module.
Hi Kelly,
Thank you so much for taking the time to write a review - it means a lot to us! (:
It was my pleasure helping you with the appearance of the widget on the cart page. It looks awesome now. Glad we could find a great way to display the buttons!
Don't hesitate to reach back out if you need anything else We are always here to help.
Cheers!
Angelo