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Support is great - always available to help with any questions I have. Angelo is very knowledgeable and helped me customize my check-out module.
Hi Kelly,
Thank you so much for taking the time to write a review - it means a lot to us! (:
It was my pleasure helping you with the appearance of the widget on the cart page. It looks awesome now. Glad we could find a great way to display the buttons!
Don't hesitate to reach back out if you need anything else We are always here to help.
Cheers!
Angelo
She was very helpful. The Doordash Integration however is frustrating. Doordash has no record of my account, so our orders aren't showing up for them. But the actual Zapiet support has been helpful
Thank you so much for your kind words, Josh! I'm glad I could assist you. I understand how frustrating integration issues can be, and I truly appreciate your patience. If there's anything else I can do to help, please don't hesitate to reach out. We're always here to support you!
Pickup and delivery works very well in both online store and Shopify POS.
The Zapiet schedule tile in POS works great. It's a bit unclear where Shopify POS leaves off and Zapiet Pickup + Delivery takes over.
Customer support was able to research both and help me navigate the process for both.
I look forward to using these 2 together in the future
Thank you for your review! Glad to hear our support team were able to guide you through using the app for both POS and your online store.
Best wishes,
Bogi
Zapiet
Really happy with my experience of the support! 10/10 recommend to anyone who needs help with fixing something in the app. Thanks to Pavlo, my site was up and running again in no time!
Hi Rasmus,
I appreciate your feedback, it's been a pleasure to read it!
I am happy to know my assistance was quick and effective, don't hesitate to reach us for any help!
Warm regards,
Pavlo
I have had a few questions on how to use the app or where to find specific information on what would help my application best and I have always had a quick response and answers to my questions. I recently had an online meeting with Jeanette, and she was very nice, pleasant, helpful and explained everything to me including the fact that all of the information that we just discussed would be emailed to me. That was great so that I can review the information anytime later and didn't have to remember it. I love Zapiet - Pickup + Delivery and have been using for 7+ years. It works great for our online store and haven't found anything better for our needs. I would definitely recommend trying this app! Thanks to everyone at Zapiet and keep up the good work!
On behalf of Jeanette and our whole team, thank you for your 7+ years of loyalty, and your wonderful feedback! Your kind words about our team and our app really do mean a lot to us.
Best wishes,
Bogi
This is the easiest app I have had the pleasure to use, and Jessica is wonderful! The customer service is always amazing and will stick with you even if my website isn't working right! I appreciate them and this app so much!
Hi Allison,
Thank you very much for taking the time to leave such a lovely review!
I'm so glad that everything is now up and working with our Zapiet - Pickup + Delivery app.
If you have any other questions down the road, please do not hesitate to send us a message.
Warm regards,
Jessica
They were professional and quick to address any issues that came up. Their commitment to resolving problems right away made the entire process smooth and stress-free. I would highly recommend their services.
Hi Lina!
Your review made my day! I am so happy we could help with everything you needed. Never hesitate to reach out to us if you have any questions - we are always here to help!
I hope you have a wonderful day!
Leo
Very responsive & helpful support - we recently ran into an issue with a different third party app (for preorders) overriding the Zapiet tags, and the support staff very promptly not only found a workaround for us but also fixed all affected orders! Incredibly happy with the quality and level of service we've been getting so far.
Thank you so much for your amazing review! 🌟
We're thrilled to hear that our team could help resolve the issue with the third-party app and get everything back on track for you. Reprocessing your orders and ensuring the correct pickup, delivery, and shipping tags were applied was our pleasure.
Your kind words mean the world to us, and we're so happy to know you're enjoying the quality of our service.
If you ever need anything else, we're just a message away!
-Klaudia
Customer support is always great with Zapiet.
Pavlo in particular helped to resolve my issue.
Highly recommended.
Hi,
Thank you so much for your kind words! I'm really glad I could help. We're always here if you need anything else!
Warm regards,
Pavlo
Great app and excellent customer service! Would highly recommend for anyone looking for a local delivery app. Works well with the zipcode app as well.
Hi,
It's been a pleasure to be able to assist you and resolve the reported issue. We're doing our best to ensure smooth experience for our merchants and end customers, and it is wonderful to see your appreciation of our efforts. Don't doubt you're welcome to message us if any assistance is needed.
Warm regards,
Pavlo