Zapiet ‑ Ramassage + Livraison

Zapiet ‑ Ramassage + Livraison

Avis (1 570)

Note globale
4,8
Nombre d’avis par note
  • 88 % des avis sont des avis à 5 étoiles
  • 5 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 5 % des avis sont des avis à 1 étoiles
29 octobre 2024

Great customer service from Krystabel, assited me in finding a fix for a significant problem even after I had given up on one.

City Bakers Collective
Canada
Zapiet a répondu 31 octobre 2024

Hi Alysa,

Thank you so much for taking the time to share such a thoughtful review! It was truly a pleasure helping you, and we’re thrilled that we could find a solution without the hassle of a new integration. 😊

If you ever need assistance in the future, don’t hesitate to reach out—we’re always here for you!

Warmest regards,

Krystabel

5 juillet 2019

Great features, amazing support team, and very easy to adjust according to your needs! I highly recommend this to anyone looking to offer local delivery and/or pickup from their stores.

Ataraxia Coffee Company
États-Unis
5 mois d’utilisation de l’application
25 janvier 2022

The app is pretty good and works as intended, but the REAL highlight is the stellar support team. They're always super helpful, thorough, and willing to investigate and figure out creative solutions to my unique shipping/delivery needs. They're also very proactive and have helped me with related tickets as well.

Wild Sweets® By Dominique & Cindy Duby
Canada
5 mois d’utilisation de l’application
Zapiet a répondu 7 février 2022

Hi Janice,

Thank you for the AMAZING review!

Should you have any questions or need help with anything, you know where to find us!

Cheers,
Klaudia

13 septembre 2019

I found this app SUPER easy to set up and it gave me the exact customization I needed. When I got stuck on something, the customer support team literally replied and had it fixed within minutes!! Our store hasn't gone live yet, but from our test orders etc the app seems to be working perfectly and is a really great addition to our store.

Flax & Beets
Irlande
5 mois d’utilisation de l’application
1 décembre 2022

Five stars not just for the app, but also for Jessica from customer support who immediately identified the issues I was having and provided quick solutions. Would recommend

La Fromagerie
Royaume-Uni
4 mois d’utilisation de l’application
Zapiet a répondu 1 décembre 2022

Hi Alessandra,

Thank you so much for your kind words and lovely review!

It was my pleasure helping you with our Store Pickup + Delivery app today and if you have any other questions, please do let us know.

Kind regards,
Jessica

Modifié le 16 octobre 2019

Not saying this is the perfect pickup solution. But it is the best one I can find. I really like it's bulk orders status editor and pickup security code. Hope it will continue to improve on its pickup only mode in future. Also, the supportive staff is really helpful and responsive.

FreshWho
États-Unis
4 mois d’utilisation de l’application
28 mars 2017

Great app, especially with the latest update. The customer service has been top drawer. More than happy to help at any step of the way. Would highly recommend this app to anyone trying to juggle standard delivery, click-and-collect and local delivery.

Tall Boys Beer Market
Royaume-Uni
4 mois d’utilisation de l’application
6 décembre 2019

The app is great but that's not the reason you pay the monthly fee, you pay the monthly fee for the 5 star support! If you run into any issues they will fix it fast and guide you through it so you can get back to running your business.

To your door Barrow
Royaume-Uni
4 mois d’utilisation de l’application
Modifié le 11 avril 2020

Hi everyone!

This is an updated review just after 6-7 hours. I went to bed around 2am not being able to figure out the issue my store was having. I woke up to an email from the support team asking if they could personally onboard my shop with your app. Although their app is a bit more expensive, the support itself was well worth the extra expense. My store is now up and running with customer purchasing and they are having a streamlined process. I'm excited to get this going and serve my community.

___________________
I didn't even get a chance to use this app due to no response in customer service after a few emails. I'm switching over to another app.

Thank you

The Golden Marrow
États-Unis
4 mois d’utilisation de l’application
Zapiet a répondu 11 avril 2020

Hi Calvin,

It’s Andy here the Founder of Zapiet! Thanks so much for your feedback. I am so sorry for the delayed reply from my support team. They have been absolute inundated with support requests recently as merchants try and switch to pickup/delivery first. We are doing everything we can to speed things up.

I have just sent you an email offering to jump straight in personally and help get your issues resolved.

Although our app is a little more costly than the competition, it is for very good reason. I’m sure once I get you setup you’ll absolutely love our solution.

I’m here ready and waiting to help :)

Kindest regards,

Andy Cargill
Founder of Zapiet

Modifié le 27 avril 2022

I had a bit of trouble with my checkout flow (only allow pick up and also to not enable shipping) and the rep, Jessica, really helped me. She even brought up things I was not aware that I might want to change so that's even better. Everything was clear and fast. Great support.

An Che Desserts
Canada
4 mois d’utilisation de l’application
Zapiet a répondu 19 juillet 2021

Hi,

Thank you for your kind review and words.

It was lovely chatting with you and so glad to have been able help .

If you have any other questions down the road, please do not hesitate to send us a message.

Best wishes,
Jessica