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The team helped me super well on all fronts. The service is very fast, nice and kind help. Thanks for everything!
This app is really useful and fit to our need! Also, we really appreciated the Zapiet team for their prompt response to help with all technical issues and make sure that it all works out, especially to Andrew. Outstanding service. Highly recommend!
If I could give this app Zero I would.
The app broker our store - check out button started to fail.
We reached out to the Zapiet support which took a few days to respond to ask for collaborator access. They received the access within 10 minutes and after that we never heard from them again, we followed up with them for 5 days until we decided to delete the app and request a refund.
I do not recommend this app or Zapiet service.
* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *
Hi Sælkerabúðin,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May. Our average response time is now a matter of hours at most. We also now have live chat and telephone support available.
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.
We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.
I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.
I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.
I hope to hear from you soon :)
All the best!
Andy Cargill
Founder of Zapiet
Great product, solved so many cart & checkout issues for us. Support team were a great help with hours of chat and emails.
Hi Stephen!
On behalf of our Zapiet team, thank you so much for such a thoughtful review!
It was a pleasure helping you with our Zapiet - Pickup + Delivery app and your checkout today.
Please reach out to our team whenever you require further assistance in the future.
Thanks for your time and have a great day ahead,
Krystabel
This app does exactly what we need it to do, and the support is awesome! We had a few questions that they were able to help us with quickly.
Horrible customer service, I tried using this app for my online store to offer local deliveries and pickups and it has been a nightmare getting to get this team to respond to emails. Very confused customers with a feature that works half-way. Maybe they'll follow up with me after this review..
* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *
Hi Lushra,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.
We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.
I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.
I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.
I hope to hear from you soon :)
All the best!
Andy Cargill
Founder of Zapiet
Very unstable. Today is 18 April, all of a sudden for both of my website, the date and time selection modules become partial disabled and we are losign customers every minute. And they are uncontactable! I am a premium paying customer on their most expensive package! REPLY MY EMAILS NOW! cavendishmeat@gmail.com
Hi TasteBuds,
It's Andy here the Founder of Zapiet. I just wanted to express my sincerest apologies for the issues you have faced recently whilst using the app. We have done a huge amount of work since we last spoke to improve both our infrastructure and support team.
Only a couple of weeks ago we were a super small team of six people, with an average response time of 2-3 hours. Since then everything has changed due to merchants switching to pickup and delivery first in response to COVID. We are now a team of 20 and are still actively recuriting. With the aim of getting our response times back down to the best in the business.
I'd love a second chance to prove to you how awesome our app is! I'm going to drop you an email now from my personal email address and we can take it from there :)
I'm looking forward to getting things back on track!
Kindest,
Andy Cargill
Founder of Zapiet
www.zapiet.com
Luke from customer service was amazing, helped me within 2 min, I was panicking because I could not see my cart and in a matter of 10min it was up and running again, the app is easy to use and I am very pleased with the service. I would definitely recommend over the other calendar apps around (I have tried 3)
Hi Elias,
Thank you so much for the lovely review. I'm glad we were able to resolve your issue so quickly, and that you're enjoying using our app.
If If you ever need any further assistance, then we're just a message away.
Best wishes,
Luke
Oh Jessica was an amazing help. This app is just what we needed for our popup shops and allowed us to have both pickup and shipping without crippling our inventory offering
Hi there,
Thank you for your very kind words and lovely review.
It was a pleasure chatting with you earlier today and if you have any other questions or need any further assistance, please do not hesitate to reach out.
Best wishes,
Jessica
We have a brick & mortar and online store. I recently added this app due to having to close our store to foot traffic. I struggled getting the settings correct. I reached out to the developer and they responded within a reasonable amount of time, especially considering the Covid 19 situation the world is dealing with. The communication and follow up was greatly appreciated. They were able to remedy the problem I was having quickly. The app is working well and we are getting positive feedback from our customers.