Zapiet ‑ Ramassage + Livraison

We've had some issues with the app integrating with our template but I it is the best one i've used thus far for pickup and delivery. I'd give 5 STARS to customer service (particularly Stephanie) who respond quickly and do their best to help even when issues haven't been 100% the apps fault.

UPDATE January 8, 2024: DOES NOT WORK WITH ANY MOBILE APP SERVICE -- DON'T USE ZAPIET IF YOU WANT YOUR SHOPIFY STORE TO BE A MOBILE APP.
We spend over five weeks getting the runaround from MageNative and Shop2App because Zapiet told us both worked with Zapiet...but never got a correctly functioning app and had to follow up multiple times with Zapiet before they admitted Zapiet actually DOES NOT WORK WITH ANY MOBILE APP PROVIDER AT ALL, including the ones they had been advertising compatability with (MageNative and Shop2App). Zapiet Support staff repeatedly gave us conflicting answers, deletied their previous replies, and we left with very little evidence that anyone at Zapiet actually knew what was going on, or even took to heart all the time and money we wasted having taken Zapiet's advice. Eventually, Zapiet did finally remove MageNative and Shop2App from their list of compatible apps only after we asked them again and again and again--hoping other potential customers don't waist the money and time we did bringing on Zapiet, let alone taking their advice.

(Side note about the mobile app provide Zapiet said their app worked with when it never actually did: Our experience working with MageNative was horrible--they led us on w/misleading replies, consistently missed deadlines, wouldn't reply until we'd reached out repeatedly, and morel At times we had trouble understanding their replies at all (not sentences, using terms incorrectly). Besides checkout never ever working correctly w/ Zapiet settings on our app developed by MageNative, there were lots of other issues on our app by MageNative (like not being able to select quantity of item before adding to cart and more). Zapiet and MageNative each blamed one another for why our mobile app never worked correctly and neither actually did anything we witnessed that helped identify or solve issues. After we repeatedly outlined all these issues to both Zapiet and MageNative, finally a MageNative rep who seemed to have some level of authority offered to try building our app w/Zapiet settings again, but given our experience over 5+ weeks trying to work with MageNative and Zapiet, we definitely did not want to tie our business to these horrible services. All this to say, even without Zapiet, we would not recommend working with MageNative. )

Original Review Jan 23, 2023: Does not work with Shopify Basic Plan (even if billed annually). Their website was misleading about this, which we shared with their Support Staff and they've updated the text now, but they also still have on their site as of right now: "If you are on Shopify Starter or Basic plan, you can still use our app without the Rates feature." This doesn't make any sense because, just as one example, in order for only the pickup rate to show when a customer selects pickup during checkout, you cannot be on a Shopify Starter or Basic plan. It's like saying, you can download our app on any shopify store...but then leaving us to discover on our own that it will only work correctly if they have a Shopify plan other than Starter or Basic. As of right now, upgrading beyond the Basic Shopify plan would cost us $540...and we haven't even paid for the Zapiet app yet! What's more, we see lots of other customers on the support pages complaining about code left on their sites after uninstalling Zapiet...and this leftover code impacting the performance of other apps, too. Sounds like we have even more frustrating surprises from Zapiet in our future even though we've ended the trial and uninstalled the app. Definitely looking elsewhere for another app that provides these services before investing $540 + the app's monthly fee to even see whether or not it's a good fit for our site. Overall feel misled by the bait-and-switch of Zapiet.

Unfortunally this app is very unstable. Three times in 3 weeks their app has been down, which made it impossible for customer to buy anything on our webpage... There is also no 24h Support, so when the app is down, you can just wait and hope. Sorry, you lost me as customer

Very bad customer services still waiting for a respond and nothing. I dont know why they don't answer in the chat

Fantastic app. Staff is very nice and helps you little changes for your preference. Very good for local delivery..

Great customer service. Klaudia took over and helped me solved an issue that is not relating to their app. I appreciate her a lot

We had some issues installing this app, mostly cause we're using a third-party theme I think, but once the helpful support helped us out, it works great!

This app has functions that are more advanced than other delivery/pickup apps but the unreliability and unstableness of this app means I have to give it a bad score.

Negative Reasons:
- Variable and slow loading times across the back end including settings and delivery tabs.
- Customer Support is slow to reply.
- Their servers went down on the 7th of July, 2020 and the entire business model for our company got screwed with logistics and delivery. (Made checkout impossible, meaning my ads across social & search had to be shut down, lest we drive traffic with 0 conversions)
- The app has variable loading times and is sometimes slow and sometimes average (no consistency)
- My company drives 20-50k a day and with these errors, our sales have been vastly affected and the opportunity losses have been massive with all these errors and server downtimes.

Suggestions to Zapiet Team:
- Get a proper server host that won't go down and affect all your clients.
- Get some more customer service people to account for international clients or don't market this app internationally if you can't support the clients you charge.
- Fix your app errors and glitches before putting it on the market in such a faulty form.

I lost HUNDREDS of dollars in sales. Slow response time. Used this for months and constantly had issues. This week, many of my customers just couldn't check out because the app was randomly deciding when certain products could be shipped or not. Now I have remnants of the app left behind and have errors on my site after deleting the app... So disappointed.

A difficult company to work with and not very accommodating when it comes to issues with the app not being used.