Zapiet ‑ Ramassage + Livraison

Our team definitely recommends this app. We weren't expecting that it would be powerful enough to include smart rules for order notifications (in our case, we needed specific e-mail addresses to be alerted about new orders depending on which pickup location was chosen during Checkout), but it did just that, saving us the time and hassle of sourcing another app to handle order notifications.

We also weren't expecting the ability to set prep time rules for individual products, so that was great. (A quick note to other Shopify merchants thinking about using this app — the prep time rules ONLY work on the product level, and NOT the product variant level. So if you have two different prep times depending on which variant of a product is being purchased, you'll need to split those products apart.)

Special shoutout to Sebastian, who was extremely generous and helpful with the numerous questions I was asking during my initial exploration of the app. He even helped troubleshoot some things completely unrelated to the app, so he definitely went above and beyond!

I am using this app integrated with their Delivery Rates by Zip Code app and they did everything we needed for our site! I was worried we had too many rules and logistics for our ordering process and methods, but this app handled it all! I also needed help with a few areas and their support is great! They emailed detailed descriptions for the solutions and replied quickly to my emails every time I reached out. Definitely recommend!!

This app is great. Jessica was a huge help in getting everything set up and working properly for our store. Excellent tech support.

An awesome real time support! It worth each penny they charge for the services. They saved hours of my time.

Customer service has been very quick and efficient. Thank you. The app is helping us with customizations that we couldn't do w shopify alone, although i wish it were allowed to operate more fully (control over shipping address fields, etc) and not be forced to fit inside shopify restraints.

Very helpful to install the app on my theme, I received all the help needed.
The app is neat and looks very professional on my store.

The configuration can be a bit tricky based on your needs and what add-ons you need for rates. But the support is incredible. Some of the best product support I have received.

This app makes our checkout process much more personalized to our industry, and the support offered by Zapiet is second to none... thanks Sam and Andy!

Have been using the app for the last two weeks, and despite a bumpy start - hats off to the team at Zapiet for their hugely responsive customer service. Instant, patient and genuinely helpful replies as we wrap our heads around how to get set up. So far this app does everthing we need.

we went though a long journey with this app, and their keen efforts to improve is really impressive. THANK YOU!