Zapiet ‑ Ramassage + Livraison
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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The app was easy to configure and has clear documentation to troubleshoot any issues. I reached out to support for assistance on a customization and Bogi was fast, friendly and provided the solution I needed to move forward! Thanks!
I really really wanted this app to work as described. Looks great on paper. We used this app for about 5 months. Unfortunately, Its buggy and an unreliable and I do not recommend it.
Moreover, it has a large limitation which Zapiet do not mention up front. Because of the way it works, it does not easily allow the user to switch shipping methods after they proceeded to checkout. Shopify caches the method and the user is stuck with that shipping method until the cache resets.
We were extremely patient with the Zapiet team to fix and address these issues but they just gave us an endless runaround. Very disappointed.
Hi guys,
Thanks so much for your review.
It's been over a year since we last spoke and I wanted to let you know that our Rates features are now more powerful and stable than ever. As well as the huge improvements we've made at Zapiet, Shopify has also done a huge amount of work their end to reduce the rate caching period.
I'd love you to give us another go so you can see the improvements we've made. I have reset your 14-day free trial in preparation :)
Thanks,
Andy
It works, but there are some things that I wish were different! But overall, it is the only thing I've found to actually help with only allowing some products to ship (perishables, bulk products, etc!) The team is pretty fast at responding, and they know what they're doing, although again this is limited because it doesn't really seem like shopify and zapiet work super well together!) :)
We used this app since May 2020. In November we started having a lot of issues. Zapiet uses tags for orders. These were missing off some orders and and missed by our staff so customers didn't receive they order which got us bad reviews. The limit on how many deliveries also stopped working. After seeking help from Zapiet they informed me that we was on an old version and they would upgrade me. After the upgrade we were still having issues so swapped to a diffrent delivery system. Zapiet should be upgrading customers now and again and not leave them in the dark. Such a shame because the app was brilliant from May - Oct.
Hi there,
Thank you for taking the time to leave a review, we really appreciate our customers feedback.
I am really sorry to hear that you had issues with our order tagging service.
We did make some improvements to our order tagging service before November to ensure our system could handle the increased traffic over the holiday period. Unfortunately it took some time to iron out the kinks in the system and a small number of merchants experienced issues.
Our developers have made some huge improvements to our order tagging and order limits services and we are now receiving amazing feedback from merchants that are using these services.
If at any stage you would like to re-install the app please let me know, we would love to have the opportunity to regain your trust and prove that we are the number one pickup and delivery app on Shopify.
Kind regards,
Ronan
We used Zapiet in order to provide our customers with the possibility to select their preferred time slots and dates. Whilst we had a few teething problems regarding how the app integrated with the different elements of the website, these were resolved. Our main point of contact was Ronan who is always extremely helpful, lovely and also goes above and beyond his remit to support us at all times!
Hi Patricia,
Thank you so much for leaving a wonderful review.
It was a pleasure working with you and while we did have some teething problems getting everything configured to your specific requirements I am confident you will have an amazing experience with our app going forward and I am always here to help should you have any questions or concerns.
I look forward to providing you with a 5 star customer experience in the future.
Have a great day :)
- Ronan
I operate a local bakery that will not be shipping products. We are becoming the first bakery in our market to do an extensive delivery program. This app has easily allowed me to modify the Shopify platform to meet me specific needs. The features of the app allows me to choose what products are in-store pick-up only versus in-store and delivery, determine various ways to restrict delivery, while allowing the customer to pick dates and time slots for pick-up or delivery. This is a game changer app for our industry.
A great app, for Pickup and Delivery. Awesome customer care, is always very responsive and helping in solving the problems. Cheers!
Hi there,
Great to hear you had a good experience with our support team! Thanks for using Store Pickup + Delivery :)
Best wishes,
Bogi
This is the 4th pickup and delivery app I have gone through, and it's so worth the money. It just works. No issues, no problems, easy set up. Every other app had so many limitations or additional add-ons required. Zapiet does everything I need it to. Support is 1st class also and will go above and beyond to help you make your store right. 5 stars for Kitty.
Hi there,
Thanks so much for the awesome review!
I'm delighted our app does everything you need and that you continue to use it. It was my pleasure assisting you today!
I'm here should you need anything else.
Have a great day,
Kitty
Thank you! We like the customer service when it is prompt and the many options for pick up and delivery;
Awesome app! Very easy to work with the app developer and he helped getting it all setup and working to my satisfaction. I like that he's continually developing and enhancing it! Really recommend this app if click & collect is something you'd like to do with your Shopify website