Zapiet ‑ Ramassage + Livraison

Zapiet ‑ Ramassage + Livraison

Avis (1 696)

Note globale
4,8
Nombre d’avis par note
  • 90 % des avis sont des avis à 5 étoiles
  • 4 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 4 % des avis sont des avis à 1 étoiles
Modifié le 12 avril 2024

Was great, until they removed the date selector tool. Now it takes me 5 minutes to sort my orders on any given day.

Iggy's Bread Down Under
Australie
5 mois d’utilisation de l’application
Zapiet a répondu 21 décembre 2023

Hi there,

I appreciate you taking the time to leave a review for our Zapiet - Pickup + Delivery app

If you have any other questions or need any further assistance, please ...

29 mars 2023

This was the worst app experience I've ever had. I asked the support team about if the app will accommodate my issue before completing installation. My issue was related to multiple shopify locations. I wanted to allow customers to purchase online and pick up at whichever location they preferred regardless of where the inventory was located and to eliminate the double charge for shipping from ...

Valia Honolulu
États-Unis
4 mois d’utilisation de l’application
Zapiet a répondu 30 mars 2023

Hi there,

Thank you so much for taking the time to provide feedback on the App Store! We really appreciate your honest opinion as it helps us to improve our product for our ...

23 avril 2020

Unfortunally this app is very unstable. Three times in 3 weeks their app has been down, which made it impossible for customer to buy anything on our webpage... There is also no 24h Support, so when the app is down, you can just wait and hope. Sorry, you lost me as customer

Lani Online Shop
Allemagne
4 mois d’utilisation de l’application
Zapiet a répondu 23 avril 2020

Hi Lani,

It's Andy here the Founder of Zapiet. I just wanted to express my sincerest apologies for the issues you have faced recently whilst using the app. Our infrastructure ...

23 janvier 2019

Very bad customer services still waiting for a respond and nothing. I dont know why they don't answer in the chat

Go Get It Fit
États-Unis
4 mois d’utilisation de l’application
17 janvier 2024

Overpriced, their app doesn't work, and it takes days to hear back from anyone when using their "live chat"

Hazel Sky Online
États-Unis
4 mois d’utilisation de l’application
Zapiet a répondu 19 janvier 2024

Hello Brandon,

Thank you for taking the time to share your feedback, and I'm genuinely sorry to learn that your experience with our app did not meet your expectations. I ...

3 mars 2023

A difficult company to work with and not very accommodating when it comes to issues with the app not being used.

Pulled Home
États-Unis
3 mois d’utilisation de l’application
Zapiet a répondu 6 mars 2023

Hi Mike,

Thank you for taking your time to leave a review on the app store. Our refund policy regarding app charges aligns with that of Shopify, that being that app charges ...

27 mai 2020

Upon install seemed like it would work great and do what I needed. I am transitioning my business online and can only deliver within a certain radius. I installed and set everything up and when I put a zipcode in the homepage validator it pops up fine per my requirements however, once I get to checkout if I change the address I can still make the purchase even though it is outside the delivery ...

The Yard Co.
États-Unis
2 mois d’utilisation de l’application
Zapiet a répondu 17 septembre 2020

* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *

Hi The Yard Co,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.

As i'm sure you can ...

Modifié le 16 décembre 2020

The support response times for this application with our team have been horrible.
The service team seems to all run in EU time and have zero bandwidth to provide support in NA hours. We've tried calling or chatting even in EU hours and they do not answer, pick up the phone or reply in a timely manner. We had one call back last week and now they've disappeared...
For now,... a lot to be desired. ...

WOK
Colombie
2 mois d’utilisation de l’application
Zapiet a répondu 17 décembre 2020

Hi there,

Thank you for your feedback.

I am really sorry to hear that you had trouble getting in contact with our support team.

We do have team members in the NA time zone ...

26 mai 2020

I understand that due to the current climate, support staff is overwhelmed. We have had nothing but issues since we installed the app and very little service to help fix the issues. We recently designed a new theme for our store and the integration with Zapiet was unsuccessful. These apps must offer phone support to resolve issues! An email exchange is far from helpful.

Elegant Affairs Caterers
États-Unis
Environ 2 mois d’utilisation de l’application
Zapiet a répondu 17 septembre 2020

* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *

Hi Elegant Affairs Caterers,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.

As i'm ...

18 décembre 2020

I'm so disappointed.
Their service level is so poor.
it takes them 3-4 days to answer questions, they are very unavailable.
Too bad .. because they have good features.

Trust-Eat
Israël
Environ 2 mois d’utilisation de l’application
Zapiet a répondu 18 décembre 2020

Hi Sela,

Thank you for your feedback.

I have now resolved your outstanding issues and responded to you via your ticket.

I would like to apologize for the delay in getting ...