Zapiet ‑ Ramassage + Livraison
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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Could be a good app, was very excited. The app looks clean and seems to do what I want, but there is no support from the app developers. I installed the trial version, it was working okay the first night 2 days ago from this review post. I did have some questions and tried to contact the developer via Chat Feature (they have yet to respond to any of those questions now ~30 hours later.) The first morning I had app installed, I had my first customer attempt to make a local pickup purchase and schedule it for about 10 days out. The app kept trying to charge him the shipping, it would not remove it. Started trying to get into contact with the developers again, right after that via the Chat function again. They failed to respond to numerous messages so I went to email, which they responded to in a somewhat reasonable time frame, asking for access to my store. I gave access to them in a matter of minutes after receiving their request and also emailed them back right away saying I granted them the access. Now here we are almost 24 hours later and nothing has been corrected, there has been no further communication from them. I don't even think they have logged into the site to investigate the issue. Very hard to run a business when there is an error with an app making it unusable and the developers do not seem to care. Seems like others have the same issue after reading other 1 star review, and it seems their issues are over a much longer time period than mine. Not very reassuring.
Bottom Line: The app is unusable for me. It gives the option for local pickup, but still charges the customer the shipping. Find another app where the developers are actually responsive.
Hi there!
Thank you for taking the time to leave your feedback. I have just taken a look at our support logs and can see that my team replied within a matter of hours to each of your emails (even on the weekend). This far surpasses the average response time for a Shopify app developer.
Although I agree we can do better, which is why we are actively recruiting for additional support staff with the aim of offering live 24/7 support ASAP.
With regards to your rates issue. We are currently the only app on the App Store that has the ability to control exactly which rates are displayed and when. Your shipping rate should not have been appearing when a customer selected to pickup and vice versa.
In your particular case your issue was caused due to not adding a valid Entuire API key within our rates settings page. As soon as you have a valid key in hand please let me know and we can finalise your setup :)
Kindest regards,
Andy
Tried to install and took forever. Looked like it was duplicating my products and themes. After an hour killed the install. Then my website completely messed up. No images showing. Shipping options except pick up are all gone from my site!!!! SOS
Hi there,
Thanks so much for taking the time to provide your feedback. I know it's been a few years since we last spoke, but I wanted to apologise again for the issues you faced using the app back then.
Since you last tried our app we have completely rebuilt it from the ground up. We no longer duplicate products, or install any code automatically on your themes. Everything works perfectly.
I have reset your free trial if you would like to give us another try :)
Kind regards,
Andy
I would like to try this App because i think that it fits exactly to my needs. I asked for help to install and bring to work the App but nobody answered me.
* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *
Hi Borelli Lab,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April.
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.
We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.
I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.
I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.
I hope to hear from you soon :)
All the best!
Andy Cargill
Founder of Zapiet
Thought it was be a great app. The cost keep rising. I can not set it up. I am going with another platform.
Hey Brittany,
Thank you for taking the time to leave your feedback here on the app store about Zapiet - Pickup + Delivery.
Upon looking at our support system it appears you reached out to a member of my team regarding an issue with a third party integration, to which we replied promptly, but we never heard back from you? We would be more than happy to help you with your issue and get your store up and running. My team are available via Chat and Email, even through the holiday weekend.
I have also reached out to you personally via email incase you missed our responses in the chat system. Hopefully we can work together to give you the best possible experience that I know our app can deliver for you!
Kind Regards,
Sam
DO NOT install, if you feel for any reason, it may not be the delivery app for you. You are UNABLE to completely remove ALL the code it installs in 'Cart'... We had to install brand new theme; as it totally disabled our Cart to Checkout process. BEWARE !!!
Hey guys,
Thank you for your feedback. I am sorry to hear that you had difficulties uninstalling our app.
Removing our app from your theme is super easy! In-fact only a single line needs to be removed from your theme.liquid file.
We have a step by step guide and video on our help center that explains how to remove our apps code from your theme. We also email this guide to you automatically when you remove our app from your store: https://zapiet.freshdesk.com/en/support/solutions/articles/60000606810-how-to-uninstall-store-pickup-delivery-by-zapiet.
In addition we provide 24/7 live chat and phone support, so in the event of an urgent issue such as this, please do not hesitate to get in touch with us so a member of our team can assist you.
I have already replied to your support ticket and I am eagerly awaiting your reply . I am certain you will love our app once I have correct configured everything for you :)
Speak soon!
Ronan
I was shocked by the number of installs, reviews, and the kind of app behavior when I installed it in my store.
Firstly, I kept on trying to insert my Google API. It took about 40 mins to sync and authenticate; I kept texting customer support, and they saw my texts (status: seen, but no reply).
Secondly, This app blocked my entire checkout function; their functionality would not load anywhere and freezes the scroll and checkout. I have a basic theme from Shopify, and this app could not install itself correctly.
The developers should ensure such problems do not arise for paid users and strengthen your support.
Thanks
Hi Hank,
Thank you for taking the time to share your feedback. We'd like to apologize for the issues you encountered with our app – the slow response time and the challenges during installation are certainly not the experience we aim to provide.
We're actively investigating why our team took longer to respond to your messages, as this is not our usual standard of service.
Regarding the installation and checkout problems, we sincerely apologize for the inconvenience caused. We've reached out to you directly to address these theme-related issues and would be happy to resolve the problems you encountered.
Please know that we're here to help.
Kindest regards,
Klaudia
app doesn't work, it doesn't allow products to ship local even when zip code is correct, when I uninstall the app it remains some code and my website now is not working. don't use it, avoid a headache.
Hey guys,
Thank for leaving a review, we really appreciate our customers feedback.
I am really sorry to hear that you had a bad experience with our app.
It sounds like you had some issues with your configuration.
Our support team are available almost 24/7 and are happy to assist you with configuring our app and ensuring there are no issues before adding it to your live store.
Please get in touch with our support team so that we can get your store up and running ASAP.
I look forward to hearing from you.
Kind regards,
Ronan
We tried this app and it wasn't for us (it's just way too expensive for what it is). After deleting it, it has left its code ALL over our Shopify account...the integration is not actually deleted. (References to this app appear on orders, on check-out pages, and in all sorts of other areas of our account.) We're having to now work with Shopify directly. Definitely not thrilled by how sloppy this integration is (and how impossible it is to remove it).
Hi Pine Street Clinic,
Thanks for your valuable feedback.
Seconds after uninstalling the app you should have received an email from us which contained step by step instructions on how to remove our widget from your shopping cart page, as well as information on how to get in touch with our customer support team via live chat, email or phone.
Removing our widget required the deletion of a single line of code from your theme. We purposely designed the app this way to ensure the removal process was as seamless as possible.
We wish you the best of luck with your venture and with finding an alternative app that better fits your budget.
Kindest regards,
Andy