Zapiet ‑ Ramassage + Livraison
Répond à nos normes les plus strictes en matière de performance, de conception et d’intégration. En savoir plusS’ouvre dans une nouvelle fenêtre
Avis (1 744)
Affiner
-
Par note
App works but could be better. In-app chat support works but response time could be improved. We faced some issues that kept repeating itself even after several fixes. Support and development team (Rutvik) ended up fixing things on their side after being escalated. Happy to keep using the app for now.
Hello Icon,
Thank you for your valuable feedback! I'm really glad I could assist you in resolving all your issues. Please don't hesitate to reach out anytime in the future. I'm always here to help!
Regards,
Rutvik
Subscribed for the "free trial" but was charged a months fee, despite having cancelled before the free trial period was finished, and despite never actively using the service.
Be cautious - "Zack" from the customer support email is a chatbot that will send you in circles unless you specifically ask to speak with a live agent.
Edit: changed from 1 star to 4 stars. After successfully connecting with a real person, they resolved the issue almost immediately. I guess this is the new normal with chatbots & AI in the world. Same review stands - be cautious of the AI service aspect, and request a live agent as soon as you start any convo to save some time.
Hey William,
Thanks for your review. I’d like to clarify what happened here.
Your store installed the app on March 2nd, with a 14-day free trial running through to March 16th. After this date, the app automatically transitioned onto a paid plan as it remained installed, and stayed active until it was uninstalled on April 30th. Charges are only applied once the trial period has ended.
That said, as soon as you reached out, we processed your refund within a couple of hours as a gesture of goodwill.
Regarding support, Zack is our AI assistant designed to help get quick answers, but you can always request a human agent at any time and the conversation will be handed over. Our team is always available to help directly.
Kindest Regards,
Sam - Head of Support
Quite tricky to make advance configurations if you're not tech savvy, but with the great team support it becomes much more easier.
The basic configurations are pretty straightforward. And a beginning step by step procedure to get up and running is provided.
Works pretty well for now.
Hi Seyi,
Thank you for taking the time to share your feedback. I’m really glad to hear the setup guide helped you get up and running and that everything is working well for you so far.
We know that achieving specific configurations with a new tool can sometimes feel a bit tricky at first, but that’s exactly what our support team is here for. We’re always happy to help and guide you whenever you need it.
Thank you again for choosing Zapiet.
Best,
Genesis
Zapiet est une application très complète, offrant de nombreuses fonctionnalités et disponible en plusieurs langues, ce qui la rend très pratique à utiliser. Nous attendons encore les modifications concernant les tests des e-mails de récupération pour finaliser certains paramétrages.
Mais leur service-client se rend disponible dès que vous avez des questions !
Thank you for the fantastic review. Your kindness means a lot and I am glad I could assist you. If anything else comes up, I am always here to help.
Lui
very professional and helpful!
Thank you very much for taking the time to leave a review, it very kind!
If you have any other questions down the road, please do not hesitate to send a message.
Warm regards,
Betty
un peu chère mais super bien
et un service top et très rapide
merci
LaurentP
Hi Laurent!
We truly appreciate you taking the time to leave a review! If you ever need any assistance, don’t hesitate to reach out.
Best regards
Betty
Great support, Sri made a custom plan with a feature that was missing, although i don't know how i feel about functions of a paused plan changing.
Thank you so much for your thoughtful review and kind words!
I’m really glad I could create a custom plan for you and help add the feature you needed, it truly means a lot to hear that the support was helpful.
I’d be more than happy to help make sure everything works exactly the way you expect.
Thank you again for your trust and for sharing your honest experience!
All the best,
Sri
helpful support
Hi Tim!
Thank you so much for taking your time to leave us a review! It was truly my pleasure to help you with the language locales and fixing the pre-population issue on your store. Please don’t hesitate to reach out anytime you need a hand.
Best regards,
Betty
There was a bug in the app and it caused issues with our pickup/delivery options. I was on a live chat with Betty who found the problem and found a solution that works perfectly. Zapiet's support is great!
Hi Jaydyn!
Thank you for your kind review! It was a pleasure helping you with the app today. Please don’t hesitate to reach out if you need any assistance in the future.
Best regards
Betty
Had a great experience with Jessica. Wow, super fast and knew my issue.
Hi Jennifer,
Thank you very much for taking the time to write a review, I really appreciate it!
I'm happy to have been able to help and you know where to reach us if you have any questions or need any further assistance.
Warm regards,
Jessica
