Zapiet ‑ Ramassage + Livraison
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Absolutely love this app!
There are a few rough edges that take some time to configure and get used to, but the support team makes all the difference.
Sandy was incredibly helpful throughout the process; patient, knowledgeable, and genuinely willing to go above and beyond.
Highly recommend!
Hello there,
I'm so happy to read how much you love our app and support ! It has been a pleasure working on your store and ensuring that your settings meet your needs. Please do not hesitate to contact us if there is anything else we can assist you with.
All the best,
Sandy
I’d like to thank Srivastav and Pavlo for their help with the Zapiet app.
They were extremely responsive, professional, and efficient. They quickly understood my needs and resolved the issue without any complications.
Excellent customer service highly recommended!
Hi Isabelle,
Thank you for your wonderful review! Srivastav and I are delighted to hear you enjoyed our efficient, professional support.
We loved helping you optimize your pickup and delivery settings to ensure accurate delivery pricing and a smooth checkout process for your customers.
We are always here if you need further assistance with our apps!
Warm regards,
Pavlo
Support très efficace !
Bonjour Pascal,
Merci beaucoup pour vos aimables commentaires. Je suis ravie d’avoir pu vous aider à configurer correctement toutes les coordonnées de latitude et de longitude dans notre application Zapiet - Pickup + Delivery, afin que vos emplacements s’affichent désormais sur la carte sur la page du panier. C’est un plaisir de savoir que cela facilitera la tâche de vos clients pour trouver le bon point de retrait et récupérer leurs douceurs sans confusion.
Si vous avez besoin d’autre chose, n’hésitez pas à nous contacter.
Bien à vous,
Jessica
We needed help troubleshooting several complex issues with Zapiet's integration with our existing product line up and fulfillment operations and Zapiet's support team provided exceptional support.
I want to call out Stephane specifically who went above and beyond, helping us resolve our problems no matter the complexity. He was patient in understanding what exactly we needed and exceptional with finding the exact solutions that would work for our set up. Cannot commend him enough. He was experienced, calm, friendly and helpful throughout the entire interaction. One of the best customer support experiences I've had.
Hi,
Thank you again for taking the time to leave me a review. That's kind.
I'm happy that I was able to answer all your questions regarding the Zapiet app and Shopify setup in general.
Please do not hesitate to reach out if you have any questions or need any further assistance.
Warm regards,
Billy N.
que Betty et les autres personnes de l'assistances sont exceptionnelles !
Hi there!
Thank you very much for your kind review. I was happy to assist you with the cart issues you experienced and to help configure your preparation time settings in the Zapiet - Pickup + Delivery app. If you ever need assistance, please do not hesitate to contact us at any time.
Best regards
Betty
Très bon service, toujours une réponse rapide et pertinente. Je recommande.
Hi there!
Thank you so much for your kind review! I’m really glad I could assist you today. Please feel free to reach out anytime you need support.
Best regards
Betty
Great for delivering to specific areas instead of 'as the crow flies' methods.
Thank you so much for the wonderful 5-star review!
I truly appreciate your kind words. I’m really glad I could help and provide the guidance you needed. Taking the time to understand each store’s unique setup and finding the right solution is always my goal, so it means a lot to hear that the support was helpful.
It’s great to know Zapiet – Pickup + Delivery is supporting your business, and if you ever need any assistance with your setup, delivery options, or configurations, I’m always here and happy to help.
Srivastav
Depuis des années nous utilisons ZAPIET, et jusqu'à maintenant nous n'avons jamais eu de soucis. Bien au contraire, le support client est toujours à l'écoute. Merci a vous :)
Bonjour Rizk,
Merci beaucoup pour votre message et pour votre confiance au fil des années. Cela nous fait vraiment plaisir de savoir que votre expérience avec Zapiet a été positive et que notre équipe de support a su vous accompagner lorsque vous en aviez besoin.
Votre retour compte beaucoup pour nous. Merci encore de faire partie de notre communauté!
Très belle journée,
Genesis
Genesis was a wonderful help today and corrected our problem quickly
Thank you!!
Both Sandy and Pavlo were super helpful and actually did all the backend fixes for me which made my life so much easier. Thanks guys, really appreciate it.
