Zapiet ‑ Ritiro + Consegna
Soddisfa i massimi standard di qualità di Shopify in termini di velocità, facilità d’uso e utilità per i merchant
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Horrible customer service!! Problem loading order. Multiple bugs and assistance not responding. We are handling 200 orders per day and this app is creating many problems for us
* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *
Hi Signora Natura,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.
We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.
I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.
I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.
I hope to hear from you soon :)
All the best!
Andy Cargill
Founder of Zapiet
The app has been lifesaving for our business model, and the team's support has been tremendous. Thanks!
Hey guys,
Thank you so much for leaving such a fantastic review!
It really means a lot to hear that our app has been life saving for your business model.
We have been working super hard over the last couple of months and it is kind words like these that remind us of how much of a positive impact our hard work is having on our customers business.
I look forward to assisting you again in the future.
Have a great day.
Kind regards,
Ronan
María at support was the best! Super helpful, friendly and quick responses. Glad to know any issues we have in the future will be resolved fast.
Hi Holly,
Thank you for your kind review.
Please know we are always happy to help in any way we can, should you need any assistance down the road do not hesitate in reaching back!
Best,
Maria
I was apply this app on my staging site. As test for few days, the inventory fulfillment function is uncertain at this moment. Thus, linking from Zapiet location with Shopify location still having error where the result keep revert after save and refresh.
Hello William,
Thank you for your feedback, we have released an update to fix the issue you mentioned. Which allows us o improve the experience for both yourself and future merchants. It is with the feedback of our clients that our app can grow and become the best version of themselves :)
Speak soon,
Sandy
I used this app to begin selling bagels locally. We provide delivery and pick up in the local area and Zapiet's app really made the process straightforward. I highly recommend for the barely-technically-literate Shopify owner. They are super responsive when something unusual crops up!
I use this app to run our flower shop business for delivery and pick up. It is a great app with loads of options. The support is also A+ always willing to help and go above and beyond to help.
I am so glad that our team found Zapiet Store Pickup and delivery, we had a great experience with the support team as we needed to get in touch with them frequently. This isn't reflective of a poor product but of a more complicated use case on our end.
The app is straightforward and powerful and has been absolutely integral to launching our store's e-commerce. Without an app like Zapiet making it all possible, we would be stuck with Squarespace. Thanks to Zapiet and Zapier we have been able to streamline our ordering process reducing the time required to arrange one order from over an hour to a matter of seconds.
Absolute 10/10 recommendation for Zapiet.
This app makes it possible for us to custom tailor delivery windows for our products, and the customer support is consistently super helpful and responsive.
Hi Allison!
Thank you so much for the kind review, it is always a pleasure working with you :)
Wishing you all the best,
Clemency
I would definetely recomend this app. Huge functional that every year get updates. Perfect support. I call this app - must have, if you want to make your customers happy
Thank you so much for your kind words! It was an absolute pleasure speaking to you today, should you need anything else please do not hesitate to reach out :)
I hope you have a great weekend,
Clemency :)
This app has been great, the setup instructions are very clear, so it's easy to get set up and running. Our shop has needed to use this app in some unorthodox ways, but their support has been excellent in getting it to work for our needs. They always respond in a timely manner and there has not been one instance where they were not able to resolve my issues. Truly a must have app for any shop.
Hi!
Lovely to hear your feedback, thank you for sharing your experience of setting the app up & working with our support team!
Best wishes,
Bogi