Zapiet ‑ Pickup + Delivery

A simple and effective app that does as it promises. Support was quick and helped us install and configure the app to our needs - so far so good!

Customer support is so helpful and kind! Appreciate that! Hoped that some bugs and issues can solved asap, to enhance the experience.

*Updated as issues have been resolved* We've been using Zapiet since day 1 and it as great when we first began using it, but there has been too many issues recently. Tags are not generated properly, causing confusion between store pick up and delivery orders. This ultimately affects our delivery service's system as well. This has been an on-going issue for over 4 months now and has yet to be resolved. When asked, Zapiet attributes the cause to Shopify and vice versa. Now we are having issues with specific product preparation times--all of the prep times got removed for 30 of our products x 4 location, and when we try to update/add the prep times, they disappear. Customer support used to be quick, but recently, we've been getting responses only once per day. For the monthly price we are paying currently, it does not really justify the service received. Would revise rating if these issues are actually resolved.

Nice app with all the missing Shopify features for delivery/pick up. Chat Support is really fast and helpful!

There's been a few ups and downs with the plugin, but overall it's giving my high traffic store the functionality to offer more ways of selling and fulfilling. There's been a few bumps, but the support team has been there to help. Overall, I'd recommend trying it.

A bit tricky to set up and get just right for your specific needs (we are a local flower shop), but once you get it going it works like a dream!

This app is pretty confusing, especially when paired with the general confusion of Shopify itself, but the customer service is really wonderful. I talked with Lisa for over an hour on the chat function and she was wonderful and so helpful.

The Help Team at Zapiet was very responsive and worked with me to answer my questions so that I was able to successfully update my shopping platform. I really appreciate the Zapiet team!

Great for when you offer an array of things like delivery, shipping, and in-store pick-up, like our store does. Their app handles it all.

Honest review: The platform works great if you use it "as is". Unfortunately there is no technical support number to call and all correspondence is done via email. We finally received support from someone named Sam and he/she was awesome because Sam addressed all the issues as opposed to looking at one support ticket and telling us to file a new ticket for the other issues. It only makes sense that all the issues are addressed because the app is unusable otherwise. Out of the box the app had bugs but Sam fixed them all for us and emailed us when he/she completed each milestone issue in a 4 hour window. This is the tech support we were waiting for. I do recommend this plug in from Zapiet. It is a good solution for restaurants.