Zapiet ‑ Pickup + Delivery
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Jessica was great in helping me isolate external issues with the app! I have been able to contact customer service easily!
Hi Robert,
Thank you very much for your review
It was my pleasure helping you with your setup and rates with our Zapiet - Pickup + Delivery app.
If you have any other questions or need further assistance, please do not hesitate to send a message.
Kind regards,
Jessica
I've tried and tested numerous delivery / pickup apps and Zapiet is by far the best option. Worth the high price 100%. The support team is also very amicable, knowledgable, and fast. Recommend to anyone who is serious about their order management / delivery program.
Hey guys,
Thank you so much for leaving a positive review.
We are so happy to hear that you found our app to be far superior to any of our competitors.
Our CEO/Developer has been doing incredible work behind the scenes to improve our apps features and also its stability and reliability so we are delighted to hear that all the hard work is paying off.
If there is anything we can help you with in the future, please do not hesitate to let me know.
Kind regards,
Ronan
Great easy to setup plugin! Customer service was amazing, and they helped me fix all of my issues very quickly!
Everything you need and more for shipping, local delivery and pick up. These guys think of everything. Most of all they are by far the best support team I have come across on any app. Highly recommended.
Hello there,
Thank you for this lovely review ! It was a pleasure to help you on our live chat.
Don't hesitate to come talk to us again, if there is anything else we ca help you with.
Sandy
OMGGGGGGGGG I LOVEEE THISS APPPPP!!!! YESSSS GOD SENT!
Jessica, My LOVE! Thank you soo very kindly. I LOVEEE YOU!!!! GOD BLESS!!!!
Hi Michelle,
I am overwhelmed with your extremely kind words and amazing review.
It was my pleasure helping you today to set up and understand how preparation times work
Any other questions, please do not hesitate to send a message.
Have a lovely weekend!
Jessica
In theory this app is very useful and has had intermittent periods of good function with my business - the problem right now is that it's producing terribly inaccurate information and data - scrambling pick up and delivery dates, messing up delivery addresses - it's an absolute mess for us. Be warned that you will be taking out support tickets A LOT with Zapiet. They do respond quickly, but this latest bout of issues has severely impaired my business and left me with a LOT of angry customers. They keep telling me it's Shopify's fault and that they are working together with Shopify to resolve the issues, but seriously guys - this has now impacted me and my team for months. I'm really frustrated.
UPDATE: 26th Oct 2022
Hi Kevin,
Andy here the Founder and CEO of Zapiet. I come baring good news!
Shopify deployed an update on the 14th October which resolves the issues you have been facing regarding the attribute issues. The fix has now been live for a couple of weeks and proving to work wonders!
I'm truly sorry it took so long to get this issue resolved. Unfortunately in this case the timing of the solution was totally out of our control.
You can now continue to use the app flawlessly :)
Kind regards,
Andy Cargill
Founder & CEO
Hi Kevin,
Thank you so much for taking the time to leave your honest feedback. We 100% understand your frustration with the issue relating to the attributes, it has been frustrating for us too and we have been working relentlessly with Shopify to resolve this issue. Within the last 24 hours we have managed to add a new tool to Store Pickup + Delivery that should ensure all of your future orders that are affected by the issue are corrected within a few moments. We have reached out to your personally with detailed instructions on how to enable this new tool. All feedback we receive relating to the attributes issue is being consistently passed to the teams at Shopify to ensure that we are able to resolve the issue as soon as possible.
Hopefully the new tool that we have added should enable you to successfully manage your workflow again and a full resolution be available as soon as possible.
Kind Regards,
Sam
I used this app to allow my client, a florist to have a click and collect option on their store as well as manage delivery rates by post code. Bogi was an enormous help to helping me solve my issues and was very efficient in doing this.
Hi there,
Thank you for the kind review and glad I could help you to get your Store Pickup + Delivery and Delivery Rates by Zip Code working on your store today :)
Best wishes,
Bogi
This app has been extremely helpful in helping to organize our store's pickup/local delivery/shipping. the date/time picker with assigned time slots has been a great help and something that we definitely needed. Any time we've had issues or questions, the team has been incredibly helpful and responded quickly.
As a business owner, it is very hard for me to ever write a bad review for a company that had growing pains overnight with the pandemic. At first we had some color matching issues but after working with Andy, it was all taken care off. The app works great now! Thank you Andy and best of luck with your newly hired team!
Hi Aleks,
Thanks for your feedback! It was great speaking with you just now. I hope you like the updates i've made to the styling of the widget. If there is anything else I can help you with please let me know!
I'm looking forward to hearing from you soon :)
Kindest,
Andy
Best App I've found. Customer Service is excellent. Help guides are detailed and easy to understand.
Hi there,
Thanks so much for your kind words—we’re blushing! It was a pleasure helping you launch the store.
Wishing you all the best on the Florida Citrus Tour,
Sebastian