전체 평점
4.8
평점 수준당 개수
  • 평점의 88%가 별 5개입니다
  • 평점의 5%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 5%가 별 1개입니다
2022년 6월 7일

The app is not only insanely good, work-efficient, economical and absolutely perfect, but a certain thing is simply incredible at Store PickUP + Delivery. The support. No matter what kind of question you have. You will be helped. Nobody just leaves you standing. The supporters are trying hard to help you. I had a supporter with whom I talked quite often because I couldn't cope with the app and all the settings at first. Clemency is her name. I have never seen such a supporter in my life. For some, this sounds exaggerated now, but it has helped me so much. I was able to create such a much better shop through her. Thanks again to Clemency and the whole team. This app is fantastic.

Hippodung
독일
앱 사용 기간 14일
답글 Zapiet개 2022년 6월 7일

Hi Wael,

Thank you so much for your kind words, it was my pleasure helping you get all set up with our pickup app :) If you ever need anything, we are always here and happy to help.

Best of luck with your store launch!

Thanks,
Clemency

2023년 2월 25일

We absolutely love using the Zapiet app for our store as it allows us to include pickup and delivery options for our customers! The app is very easy to use and when we've had any questions or need assistance - their support team is INCREDIBLE! Huge shoutout to Klaudia, who helped us set everything up so perfectly on our store!

Madison Cheese Boards
미국
앱 사용 기간 14일
답글 Zapiet개 2023년 3월 22일

Hi Sam & Joe,

Thanks for the glowing review

We are delighted that you love using our app and that we were able to help you with offering pickup and delivery services to your customers.

We are thrilled to have been able to assist you with the setup process, and your cheese and charcuterie boards looked absolutely stunning! We hope you enjoy continuing to use our app.

Cheers,
Klaudia

2022년 10월 11일

INCREDIBLE customer experience from Lisa. 5-stars is not enough to rate her superb customer service. We are a small boutique flower store in the middle of the Pacific, but because we cannot deliver an arrangement, I contemplated jumping on a life raft to sail back to the mainland and hand deliver an arrangement to Lisa to show our appreciation for her help and support. Oh, and the app is pretty great too. Would still recommend.

paikohawaii
미국
앱 사용 기간 14일
답글 Zapiet개 2022년 10월 13일

Aloha!

It's been a pleasure chatting with you and helping you set up our App Store Pickup + Delivery for your lovely little flower boutique. If you need anything else, please don't hesitate to contact us.

All the best,

Lisa

2016년 1월 21일

Works great for store who have multiple sales locations. The postal-code validation feature is a state of the art technology. Customer support is very responsive. I would recommend to everyone who wants to delivery local and has multiple outlets. Just create the system and it will work without any error or your personal intervention. Thanks to Mr. Andrew who really has made my store baritoz.com work swiftly.

Baritoz Basistha
인도
앱 사용 기간 13일
2021년 11월 9일

Very helpful support, fixed issues I was having with my theme. Looking forward to using the app and will rate that experience later.

FEED THE CHEEKS
미국
앱 사용 기간 13일
답글 Zapiet개 2021년 11월 19일

Hi guys,

Thank you so much for the lovely words! We look forward to working with you as you explore the app more and please do let us know if you need anything else.

Thanks,

Charlie

2018년 2월 22일

The worst support ever, the product did not work, first they say it‘s due to other plug-ins, and later they say because my theme is not good (it's a five stars theme from theme forest,hundreds of people purchased ), few month now still not working.

Brighthome Electrical
뉴질랜드
앱 사용 기간 11개월
답글 Zapiet개 2019년 11월 26일

Hi there,

Thank you so much for your feedback. We have worked super hard over the past couple of years to make our app ever more compatible with the likes of Bold Subscriptions, Cashier and Tipslite to name a few.

Our app is compatible with all themes from the Shopify Theme Store. This is because they are all built to follow the strict guidelines set by Shopify, and so allow for a much easier setup.

ThemeForest can be like the wild west, and so it's always worth checking with our support team first to ensure our app is compatible. Based on our customer support logs only two themes from ThemeForest have been deemed as incompatible out of the 100s available.

It's unfortunate that yours was one of those, although i'd love to give it another try and see if we can find a way to make it work for you.

I have reset your free trial if you'd like to re-install :)

Thanks,

Andy

2016년 3월 1일

The app does everything it promises to do, and support has been awesome. It really helped deal with the issue of pickups vs. local deliveries vs. shipping since we do all three. Highly recommended.

Freeds Bakery
미국
앱 사용 기간 13일
2020년 12월 16일

We haven't used the app yet but it looks great and we're very excited. We're reviewing the setup assistance from Bogi who was super knowledgeable, efficient, and helpful!

eatsouscasa
미국
앱 사용 기간 13일
2022년 2월 8일

Lisa from Zapiet Support was amazing to deal with! She helped me with a few issues I had with setting up the app in my theme and also suggested some great ideas to help make the online store customer experience better!

Sugar Fix Creations
오스트레일리아
앱 사용 기간 13일
답글 Zapiet개 2022년 2월 8일

Hi there,

Thank you so much for the great review!

It was an absolute pleasure chatting with you today and please know that we are always happy to help in any way we can if you should have any further questions.

Best wishes,

Lisa

2021년 4월 1일에 편집됨

4/1/21 Edit:
App is not working as well as it used to. I am now having issues with my calculated shipping that I never had before integrating my shipping with their app. Having other issues as well. Support team is pretty quick to respond and has good information, but this app does not work very well to suit my needs, especially for the price. Original:So far, so good. We have only just started using the app, so I can't speak too much about long-term functionality, but it does exactly what the app says it does. Zapiet customer service is AMAZING. I have reached out to them numerous times with questions about setup and whether or not this was the right app for us, they always answered my questions. Today, Ronan helped me when I had a problem installing the app on my theme. Ronan was wonderful and had my problem solved in no time. Thanks again!

Shag Alternative Superstore
미국
앱 사용 기간 대략 1년
답글 Zapiet개 2023년 8월 9일

UPDATE: 9th August 2023

Hello,

We wanted to let you know some great news - in response to your feedback, we have developed an alternative solution for rates, which doesn't require adding the Shopify Carrier Service API to your plan!

It also doesn't require adding an unnecessary product to the cart, or use the Draft Orders API, which means we can maximise compatibility with other apps with this new rates feature.

We'd love you to give you another free trial of Zapiet - Pickup + Delivery to let us know your thoughts on our new rates feature. If you'd like us to enable this for you, please reach out on support@zapiet.com or via the live chat on zapiet.com so one of our agents can walk you through the setup!

Best wishes,

Bogi
Assistant Support Manager - Zapiet