Zapiet ‑ Pickup + Delivery , 리뷰 1,428개

전체 평점
4.8
평점 수준당 개수
  • 평점의 88%가 별 5개입니다
    1.3천
  • 평점의 5%가 별 4개입니다
    76
  • 평점의 1%가 별 3개입니다
    16
  • 평점의 1%가 별 2개입니다
    16
  • 평점의 5%가 별 1개입니다
    67
2022년 3월 17일에 편집됨

Thank you Stephane! Manual orders are common in my store and Stephane walked me through step by step. You all are amazing! :) Excellent app and outstanding customer service. I feel they are next to me hand on hand when I need them. Priceless.

Bariatric Journey
미국
앱 사용 기간 13일
답글 Zapiet개 2022년 3월 17일

Hi Laura,

Thank you so much for your kind words and lovely review!

It was our pleasure and if you have any other questions, please do let us know.

Best wishes,
Herman & Jessica

2018년 5월 5일

Both Sam and Andy were beyond helpful. I needed the icons in the middle of the Cart page, whereas it was on the right side and it just didn’t look good. I wrote them and the issue was resolved within 48 hours. Yes, you heard it right, just under 48 hours, it was done. And the result was beyond my expectation. If you are ever considering Local Pickup or Delivery, don’t think twice. Thank you guys for making it so much easier.

Oleamea
미국
앱 사용 기간 13일
2020년 1월 25일

thanks robert & steph for being such a great help. you both have offered a ton of support throughout the integration process!

BREAKFIRST by Amy
말레이시아
앱 사용 기간 12일
2020년 5월 4일

I have been using this plug-in for two weeks. It started off buggy and then it just got worse... a lot worse. Now, I cannot process any orders without manually inputting them to navigate my customers passed a forced shipping charge. I reached out to Zapiet customer service and also had Shopify reach out to them, which they did. Zapiet's customer service experience is HORRENDOUS. They have responded to me once over a course of two weeks and the response was generic - absolutely no help to my actual issue. Do NOT waste your time. It's a trap.

FAIT NOLA
미국
앱 사용 기간 10개월
답글 Zapiet개 2020년 9월 17일

* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *

Hi Fait Nola,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.

As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.

We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.

I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.

I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.

I hope to hear from you soon :)

All the best!

Andy Cargill
Founder of Zapiet

2020년 4월 23일에 편집됨

I dont know if it's the current times or excess use, and I have tried to be patient, but this app has failed us during critical lunch hour peaks now three times over the past 3 weeks. Customers are not able to select a day or time to check out for hours and sometimes It stops working for the rest of the day.

Tasty As Fit
미국
앱 사용 기간 10개월
답글 Zapiet개 2020년 4월 23일

* POST-COVID LOCKDOWN UPDATE - Sept 2020 *

Hi Tasty as fit,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April.

As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up on the support front as we just did not have enough man hours available to keep up.

We have since grown our support team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.

I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.

I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.

I hope to hear from you soon :)

All the best!

Andy Cargill
Founder of Zapiet

2020년 11월 2일

I would definitely recommend reaching out to the Zapiet team for any setup support. My point of contact, Charlie, has been super helpful and has answered all my queries. Response time has been speedy making the app installation nice and smooth.

Barra Gin
영국
앱 사용 기간 11일
답글 Zapiet개 2020년 11월 2일

Thank you so much for the wonderful review! It was such a pleasure setting up the store with you on our call and I wish you all the best with the gin! If there is anything else myself or the rest of the team can do to help please let us know anytime.

Best wishes,

Charlie

2021년 4월 10일

I used this app to help with my pick up times and dates. It works amazing and when I was having trouble with a feature I reached out and they quickly worked with me to show me how to do it. Excellent Customer service and very quick and eager to help

The Brick Shack
캐나다
앱 사용 기간 11일
답글 Zapiet개 2021년 4월 12일

Hi there,

Thanks for your lovely review! We are glad to have been able to help.

Best wishes,

Bogi

2020년 4월 14일

We haven't made this live until later today, but the support I received from their team was wonderful. Some great features for a small, locally owned business at a good price. Thanks Zapiet!

Animart Pet Stores, Inc.
미국
앱 사용 기간 11일
2021년 11월 7일

This app does everything I need it to do - and I have a bit of a different business model. I spent quite a bit of time with customer service and they were so helpful! They helped me until we got everything as I needed it.
I'm very grateful!

SUPPLY Bulk Foods
미국
앱 사용 기간 11일
답글 Zapiet개 2021년 11월 9일

Hi there,

Thanks so much for you lovely review—we really appreciate it!

I really enjoyed helping you to make sure all it set up exactly as you need it.
Should you need anything else, we're here for you.

Have a great day,

Marija

2020년 5월 22일

App worked well when it did, I have tried on numerous occasions to get help from Zapiet and nobody has ever contacted me back. I am very embarrassed to run my business this way. A lot of unhappy customers, loss of sales and loss of money due to giving a large amount of refunds back to the customers. I like the app but just want it to work for me. I understand that these are tough times but we are all going through them as well. Shame on you Zapiet.

New England Meat Company
미국
앱 사용 기간 9개월
답글 Zapiet개 2020년 9월 17일

* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *

Hi New England Meat Company,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.

As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.

We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.

I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.

I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.

I hope to hear from you soon :)

All the best!

Andy Cargill
Founder of Zapiet

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