Zapiet ‑ Pickup + Delivery
속도, 사용 편의성과 판매자 가치에 대한 Shopify의 최고 품질 표준을 충족합니다.
리뷰 (1,291)
상세 검색
-
평점별
Jeanette with tech support was absolutely excellent. We love the app, AND their tech support. We've been with them for a while, and it keeps getting better and better. - We're a flower shop in the San Antonio area.
Thank you so much for your kind words! We are happy to hear you're enjoying the app and our tech support. If you ever need anything, we're here to help. Thanks again for sharing your experience!
-Jeanette
Amazing app and especially customer service is great!
Hey Misuzu,
Thanks a bunch for the kind words! I’m glad we were able to get your pickup and delivery rates working! The details you provided helped me set up your shipping profile as needed.
If you need anything else in the future, don’t hesitate to reach out – we’ve got your back!
Cheers,
Angelo
Kristine was really helpful in helping me setting up the parameters for my website. The shopify expert I hired was everything but an expert and without Zapiet, i could not have launch it
Hi Review team here is Kristine's reply:
Hi Emmanuelle,
Thank you so much for the 5 star review! 🤩
I greatly appreciate you! 😍 It was indeed a pleasure helping you with your store. Always remember that we're always here for you, Emmanuelle!
Take care & Stay safe! 🌺
Kristine
I love the customization and support is TOP NOTCH!
Hi Nikki,
Thank you very much for taking the time to leave a review!
I'm really glad to have been able to help you sort a few different things out on your site with our Zapiet - Pickup + Delivery app (:
If you have any other questions down the road, please do not hesitate to send us a message.
Warm regards,
Jessica
Betty was very helpful in resolving an issue we encountered due to Online Store 2.0. She acted swiftly and addressed other issues that we didn't even notice. Thank you!
Thanks for your review of our app and support! It's great to hear you were pleased with the support you received from Betty.
Best wishes,
Zapiet Team
I am not only impressed by the app itself but the customer service is the cherry on top! Add this app NOW!
Hey Melissa,
Thank you for the 5 stars! I’m glad we were able to work through the product availabilities and how to offer pickup or shipping. Your partnership and the details you shared really helped in getting everything set up in your store!
If there’s anything else you need, please feel free to reach out—we're always here to assist!
All the best,
Gab
Support is great. This gives our customers the option to pickup or have their order shipped. Makes our handling of orders easier!
Hey Meg!!
Thanks for taking the time to leave a reaview. It was my pleasure to help you double-check your Zapiet setup. (:
I hope your business continue to grow as your Fungis do!!!
Have a nice one!
Manuel
I have been using the Zapiet app for my business for 5+ years. Whenever I have a question, they are there. The response is quick and the help is impeccable. Pavlo and the team helped me with my latest query. 5 stars all day.
Hi,
Thank you so much for your amazing feedback!
I'm thrilled to hear you've been with Zapiet for so long and I've been able to contribute to your positive experience. We look forward to supporting your business for many more years to come! If you ever need anything, we're always here to help.
Warm regards,
Pavlo
Issue solved thank you!
We truly appreciate your 5-star review, Angely! If you ever need anything, we're always happy to help!
-Jeanette
Main reason for taking stars off is that some basic features are restricted to their most premium 'professional' plan that costs more than double. I am paying for a monthly service and expect access to the basic features, instead it feels petty when trying to change a setting or use a feature and to get prompted that I need to upgrade to their Pro plan. Examples:
- You cannot download the "production report" for orders (a list of item quantities from multiple orders).
- You cannot manage product availability by tags/collections, only by selecting them individually or making them all available.
If they don't change this mindset and allow us small businesses to use simple features that would make our lives easier then I'll continue looking for alternatives. I understand having the Pro plan for the shops that do have 20+ locations and the challenges that come with large organizations, inventory controls, other enterprise logistics... but don't arbitrarily hold back simple features from the little guys. Adding features and tools to make the service better should be a point of pride and brand. I expected some improvements over time, but in the year+ we've used it I haven't seen anything improve.
Support staff are indeed mostly great. I do wish there weren't so many glitches and nuances with implementations between Zapiet and Shopify, themes, or delivery services that require resolving.
I am very tech savvy so it's frustrating when I think I'm doing the right thing but it isn't working due to a glitch that has to be dealt with on their end. This happened on numerous occasions of configuration settings not working until I contact them -- and the solution seems like some other setting needing to be turned off and on again to get the settings to take.
Hi there,
Thank you for sharing your feedback regarding the features available in our plans. We understand your concerns about needing to upgrade to our Pro plan to access certain features.
Our tiered pricing structure reflects the development and maintenance costs associated with our services. Some features require significant resources to develop and support, which is why they are included in our higher-tier plans. However, we also offer the option of a custom plan where you can add specific features, which works out less than upgrading to the Pro plan.
We will reach out to you directly to discuss this custom plan option and how we can better meet your requirements.
Thank you for using our app, and we appreciate your understanding.
- Klaudia