Zapiet ‑ Pickup + Delivery
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App works perfectly, The support team as been so helpful and answered all my questions very quickly. I strongly recommend this app!
Horrible customer service!! Problem loading order. Multiple bugs and assistance not responding. We are handling 200 orders per day and this app is creating many problems for us
* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *
Hi Signora Natura,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.
We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.
I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.
I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.
I hope to hear from you soon :)
All the best!
Andy Cargill
Founder of Zapiet
Excellent app! Transformed how we do business! This app has allowed us to give our customers the option for delivery or store pickup with great user experience. We can control the delivery and pickup slots and it's great to be able to view all orders for each slot in the admin. It does require being quite tech savvy to get set up but customer service have been brilliant with any questions or problems I've had with set up. Thank you! Keep up the great work.
Great customer service, easy install. Was looking for an app like this that would let the customer bypass having to put in their shipping info and finally found the best app for that. Couldn't be better!
I'm paying from 1 year 49 $ per month for this app, the app is very unstable and the customere care is very slowly ! From one month every day is a new problem, i opened many tickets and every answer it was an escalation with a "senior"...i'm so frustrated
Hi there,
Thank you for your feedback.
I am really sorry to hear that you had a bad experience.
Over the past couple of weeks we have made some major upgrades to our infrastructure which will bring bring a vastly improved experience for you and your customers in the long term.
We had to do this update before Black Friday/Cyber Monday so everyone could have a less stressful holiday period. Unfortunately, the updates had a few knock on issues that we’ve tried to fix as fast possible.
We are just in the process of ironing out the last of these issues. Our support team also experienced an extremely busy week last week which did result in our response times rising above the norm, we have now cleared the backlog of tickets and the response times are returning to normal.
A member of our support team will contact you immediately to help resolve any outstanding issues.
Kind regards,
Ronan
Great app and great, friendly service. We used this app to for its calendar feature and it was such a breeze to install. Also I have to say the staff are very friendly, and always ready to help. Would recommend to anyone!
Hi there,
Thanks so much for the amazing review!
I'm so happy you liked our app and our support.
We'll be here should you need anything else— ready and happy to help!
Have a lovely day,
Marija
I've been using this app for multiple stores for multiple years and it never lets us down. Great app, great support!
Hi there,
Thank you for your kind review! It was my pleasure to help you with Store Pickup availability settings! :)
If there is anything else we can help you with, let us know!
All the best,
Jelizaveta
Brand new customer. Zapiet team extremely helpful - team worked hard until all things resolved. Played back problems to make work process extremely efficient. Solved issue immediately. Happy Customers.
Simple and effective solution for in store pickups. Awesome customer service: fast and helpfull!!!!!
Hello David,
It was a pleasure talking to you on our live chat ! Reach back anytime, if there is anything else we can help you with.
Wishing you a lovely day,
Sandy
Customer support is so helpful and kind! Appreciate that! Hoped that some bugs and issues can solved asap, to enhance the experience.
Hi Zoie!
Thank you so much for your kind words :) If there's anything we can help with please do not hesitate to reach out!
Hope you have a fantastic day!
Clemency :)