Zapiet ‑ Pickup + Delivery , 리뷰 1,426개
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Big problems in my shop... Language issues, FAQ outdated, customers unable to modify product quantity... 48h since my first email asking for help... Now the app is uninstaled but some issues remain with an "Store pickup" page still in my checkout page... Terrible experience.
UPDATE: They finally fixed it and uninstall was completed.
I wanted to use this app for my delivery options but unfortunately it doesn’t have a blackout time option just a blackout date. I ended deleted the app but the developers coding wasn’t removed which cause some technical issues on my checkout page. I’m only giving this a 2 stars because of poor customer services on responding back and removing their coding. I had two days of website inactivity due to this.
Hi there,
Thanks so much for your feedback!
You are totally correct in that our app does not currently provide the ability to blackout specific pickup times. This is something we are super excited to work with you on and has been a highly requested feature amongst our merchants.
Regarding your uninstallation, unfortunately there is no way for us to automatically remove our code from your theme. We lose access to your store the moment you uninstall the app. To minimise any problems we send an automated email with full instructions and a video tutorial on how remove our code (it's one line of code from your theme.liquid file). Our team is also standby around the clock to help should you have any problems, we would just need you to approve our collaborators access temporarily.
We look forward to inviting you to the beta of our pickup blackout time feature in the near future :)
Kindest regards,
Andy
Fantastic app and fantastic service. Ronan and Sandy are both top notch, without a doubt. Thank you for your excellent customer service!
Hello there,
It was great working with you in preparation for the launch of your store! Don't hesitate to let us know how it went!
We'll be here if ever you need anything else :)
Wishing you a lovely day,
Sandy
I would like to try this App because i think that it fits exactly to my needs. I asked for help to install and bring to work the App but nobody answered me.
* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *
Hi Borelli Lab,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April.
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.
We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.
I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.
I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.
I hope to hear from you soon :)
All the best!
Andy Cargill
Founder of Zapiet
Thought it was be a great app. The cost keep rising. I can not set it up. I am going with another platform.
Hey Brittany,
Thank you for taking the time to leave your feedback here on the app store about Zapiet - Pickup + Delivery.
Upon looking at our support system it appears you reached out to a member of my team regarding an issue with a third party integration, to which we replied promptly, but we never heard back from you? We would be more than happy to help you with your issue and get your store up and running. My team are available via Chat and Email, even through the holiday weekend.
I have also reached out to you personally via email incase you missed our responses in the chat system. Hopefully we can work together to give you the best possible experience that I know our app can deliver for you!
Kind Regards,
Sam
There was a small problem in the way my theme was configured so the guys logged in remotely and set up the whole thing for me using the settings i had tried to use before hand. Superb service, done quickly as well, I would recommend the team to anyone with Shopify accounts A++
This app has some technical difficulties, so be prepared to restore your website and have a backup plan. The app owners were very accommodating and went above and beyond to please me. Good customer service. Marginal app.
I am sure, from the 144 reviews, that this app has some good things. PROBLEM is that if you want to uninstall app, you will pull your hair out. Their instructions for uninstall are outdated.
We were looking for an option so we could add a shipping method "For Next Day Air, Please Contact Us. Rate will be added to order at a later date."
Great app . no bug and customer service helps you very fast so you can have it live in no time. I highly recommend.
Hi there,
Thank you for your kind words.
It was lovely chatting with you!
If you have any other questions down the road, please do not hesitate to send us a message.
Best wishes,
Jessica
I had high hopes for this app, but it was really hacky around the main theme I was using. It would appear as a selection in the cart, but then open the cart again and you get "no local pickup available". If you move to checkout, the pickup address is put in the shipping address slots and is changeable by the customer. I felt this was going to be more problems than it's worth.
Because my pickup windows are very limited and my products are simple, I decided to go with adding my pickups as product variations and not allow that verison of the item to be a physical item. It's a hack, but it's way more stable than Store Pickup + Delivery.