Zapiet ‑ Pickup + Delivery

If I can give zero stars, I would. With everything going on, you want your online store to be efficient and streamline. I've put in more tickets to have my issue resolved than orders received! They would escalate and nothing would come of it. Very disappointed!

We are currently testing the APP and we've had some hiccups but Zapiet support has been responsive and insightful.

I think the reviews of this app are pretty harsh. I've tried many different Pickup/Local delivery apps and this one has by far the most options. It is expensive but you get what you pay for. Support have responded quickly and tried to help as much as possible. So far, very happy.

Clunky app and even worse support. I have dealt with numerous app developers and Zapiet wins the prize at being the least competent/communicative. I don't suggest anyone use Store Pickup + Delivery and stay away from Zapiet apps entirely if it's avoidable. There are some really great app companies that will work hard for you, Zapiet isn't one of them.

They completely misled me about the capabilities of this app. Let me save you some time: If you are expecting an app that is quick and easy to setup, look elsewhere. If you are expecting any kind of timely support from their staff, look elsewhere. If you have an expectation that the app will be able to manage shipping rates as advertised, look elsewhere.

Zapiet support staff weren't able to get me set up with the basic features (I needed no custom work at all) after two weeks, and would make excuses about how small their staff was, and they were trying to get people trained, etc. Meanwhile I was paying them for a non-integrated app.

It became apparent that they are misleading customers at what the app is capable of doing and the app itself is hamstrung by a huge design issue they don't bother to mention until you are well down the rabbit hole, namely their app currently supports rates for exactly one carrier at a time. One. Meaning if you currently use or were planning to use USPS, UPS, and FEDEX - which is reasonable - ....you get to pick one. That's it. One, no more.

Of course they don't volunteer this information and are not up front about it at all. I was well into the integration process when I was informed via a phone call about this limitation that should be clearly advertised on their app page, being that it would be a dealbreaker for many people.

The core problem is this: Zapiet designed an app that has to manage your shipping rates to function fully, but the app is terrible at integrating and managing shippping rates....makes zero sense. Put it back in the oven, this one isn't fully baked yet.

I told support early on I use stamps.com via Shipstation and was told would be easy peasy to get things going. This turned out to be completely false, and they didn't even have stamps.com integration. I was told to wait (again) as Andy, their sole programmer, wrote up some code for stamps.com integration to work. Ok, but you already told me you had integration in place. Misleading.

Turns out that didn't work either. Integration never happened. Stamps.com was apparently a non-starter for them. As far as I know they still can't integrate with stamps.com even though they said they would get it going.

Even further on, they changed what they were saying entirely (after wasting a week of my time) and wanted me do go set up an account to use the USPS.COM API directly, forgoing my current rates via stamps.com.

None of this was mentioned ahead of time. They say one thing and then pull a bait and switch. They tell you they can do things they can't.
Completely unethical.

15 days later and the app still is not completely set up and fully functional. If you use stamps.com and/or shipstation, there are better solutions for you.

I spent weeks getting handed off from support person to support person, and the app has never worked as it is advertised. I can't call it an out and out scam, because if you just want your customers to select In-store pick up, it does that one thing. But having it interface with your rates is a nightmare, and their advertising and support staff is highly misleading about it.

At the end it felt like I was paying them to beta test, and I probably was. Despite what they were telling me, it was anything but easy for them to get their app to do the basic advertised functions.

Save yourself a bunch of time and look elsewhere.

Even if the app did what it said it does (which it doesn't), you have to deal with an apparently over-worked support staff that won't get to you for days on end. When they do, they give you a tidbit to fix/adjust, that you'll have done in 5 minutes, then be waiting another 24+ hours for the next step.

With how many options there are for apps and app companies in the marketplace, this is an easy headache to avoid, and I suggest doing just that.

I downloaded this app because my store does store pick-ups and delivery. After a month of customer service answering me once every 3 or 4 days, not being able to speak with someone, being passed from one person to another and now I'm paying for a transaction app they said would fix my problem but didn't...enough is enough. Absolutely terrible customer service

The team at Zapiet has been very helpful during the set up of our integration. I highly recommend this product.

App has been very unstable, and is causing lots of operational issues for us. Have tried to contact support 4 times over the last 2 weeks, no response.

Very attentive and friendly customer service, takes the time to answer all your questions and resolve your concerns.

This app has changed the way we do e-commerce. It combines delivery, local delivery and pickup. We couldn't find anything else that allowed us to do all 3 so seamlessly. The support we've received has been second to none. Thank you! I highly recommend using In-Store Pickup / Click & Collect.

This app is PERFECT for local pickup, delivery and national delivery. The support from the developer to integrate it into our site was absolutely fantastic.

If you are looking for an app that provides options for local pickup, local delivery and national delivery then this is the ONLY APP YOU NEED.

Many thanks to Sam from the support team for going above and beyond the call of duty.