Zapiet ‑ Pickup + Delivery
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This is our first year using OnFleet w/ Zapiet integration for our NYC Christmas Tree Delivery service - total game changer! The teams have been very helpful customizing the platforms to work together in a way that meets our needs. Highly recommend!
Hey guys,
Thank you so much for leaving a positive review.
I am delighted to hear that our app was a game changer for your business.
I look forward to working with you in the future and hopefully we can provide you with a 5 star customer experience going forward.
Happy holidays!
- Ronan
I'm getting to l used to all the functionality of the app but the best part of it is the amazing customer support. Jayne is amazing and gets the job done.
I had tried other delivery apps in the past but I decided to commit to Zapiet because it seemed to be the most professional option.
Now I'm extremely happy to have made that decision. There was a small issue with an email notification that I wasn't getting on my tests, so I contacted Zapiet support and not only did they help me fix the issue, but they also helped with other set-ups that I had done wrong and now my store looks absolutely perfect!
Thank you so much Jessica for all your help!
Hi Fernando,
Thank you for taking the time to leave such a lovely review and for choosing our Zapiet - Pickup + Delivery app!
It was my pleasure assisting you with the email notification issue and other setups to ensure your store looks the way you want it to look. Your trust means a lot to us, and we look forward to continuing to support your business.
Warm regards,
Jessica
We've had some issues with the app integrating with our template but I it is the best one i've used thus far for pickup and delivery. I'd give 5 STARS to customer service (particularly Stephanie) who respond quickly and do their best to help even when issues haven't been 100% the apps fault.
Hi there,
It truly was my pleasure to assist you :)
Our team is always happy when we can make a positive impact for our merchants! Happy Holidays!
Steph
Unfortunally this app is very unstable. Three times in 3 weeks their app has been down, which made it impossible for customer to buy anything on our webpage... There is also no 24h Support, so when the app is down, you can just wait and hope. Sorry, you lost me as customer
Hi Lani,
It's Andy here the Founder of Zapiet. I just wanted to express my sincerest apologies for the issues you have faced recently whilst using the app. Our infrastructure has certainly been hit hard recently with the surge in demand of deliveries and pickups.
After some thorough investigation we have discovered that each of the three downtime periods you mentioned were caused by a single stores sheer volume of traffic. The merchant is a national supermarket chain with ties to Masterchef. When Masterchef airs each week, people start ordering on mass. That's why the downtime has been consistantly the same day and time of the week. We have now migrated this particular merchant to their own server so not to effect other users of the app.
Behind the scenes we have also rapidly been rewriting all key parts of the app to improve stability as well as performance. Tomorrow I will be sending an email to all existing merchants detailing the exact steps we have taken to mitigate these issues going forward.
With regards to customer support please feel free to contact me directly on andy@zapiet.com should you feel you aren't getting a response from my team in a timely manor, or for any other issues or questions you have.
I'm looking forward to hearing from you soon :)
Andy Cargill
Founder of Zapiet
www.zapiet.com
Very bad customer services still waiting for a respond and nothing. I dont know why they don't answer in the chat
Fantastic app. Staff is very nice and helps you little changes for your preference. Very good for local delivery..
Great customer service. Klaudia took over and helped me solved an issue that is not relating to their app. I appreciate her a lot
Hi Ken,
Thanks for the lovely review! I'm glad that I was able to help you out with your issue. We're here if you need anything else!
Cheers,
Klaudia
Overpriced, their app doesn't work, and it takes days to hear back from anyone when using their "live chat"
Hello Brandon,
Thank you for taking the time to share your feedback, and I'm genuinely sorry to learn that your experience with our app did not meet your expectations. I noticed that you mentioned everything was working fine in your last comment to my support team, and I would appreciate the opportunity to understand the specific issues you encountered in more detail.
My colleague Herman has reached out to you to understand what your remaining issues are, and I have personally assigned your conversation to another colleague who will be available all weekend in a US time zone.
I look forward to resolving any issues you have and having an experience with Zapiet that I know is possible.
Regards,
Sam Forde
Merchant Success Manager
Excellent customer service from Betty.
To be honest, I was a bit frustrated because I had already lost some time trying to get in touch with support. I would send a message, and by the time they responded, I would no longer be in the office, and this went on for a day (which, those of us in e-commerce, know is a lot of time).
And then Betty appeared!
She was really attentive, helped me very quickly, and I also noticed that they have much more documentation than before. She sent me very well-explained tutorials, and I would make the updates right at that moment.
I've been using the app for several years with another website, and I hadn't needed to seek support in years. But now, with this new website, I had to contact them, and I was very satisfied.
Thank you, Betty!
Hi, thank you so much for your taking the time to write such a wonderful review. It was my pleasure helping you out with setting up the Zapiet - Pickup + Delivery app. We are also pleased to hear that you found our documentation helpful in navigating the app. Once again, thank you for sharing your experience, and we look forward to serving you in the future.
Best regards,
Betty