Zapiet ‑ Pickup + Delivery
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I used this app to offer in-store pickups. Unfortunately this app interfered with my "Envy" Theme and didn't allow my clients to click-through "place an order". In this time I occurred a lot of abandoned carts. I do believe this app works, however, it did not integrate with my theme and had no error message, i just backtracked to installing this app, then things went back to normal.
Wow! I received the best support. They guided me through everything and took care of setting up most of the configurations. I really appreciate it. Thank you!
Hi Korey,
I truly appreciate your review!
It's been a pleasure to assist you, and I'm thrilled to hear that I've been able to provide you with the support you needed with Zapiet - Pickup + Delivery.
If there's anything else you require, please don't hesitate to reach out to us.
Warm regards,
Pavlo
What an amazing customer support! Whille setting it up, I felt like I have my own development team sitting next to me.
Hello Burak,
Thank you for these lovely words ! It was a pleasure to help you configure our apps ( Zapiet - Pickup + Delivery and Zapiet - Rates by Distance ) to match your needs. I'll be there if you have any more questions.
Thank you,
Sandy
Best thing about this app is the support. These guys want you to be successfull and care about the customer. Pre sales, they listened to every question I had and walked me trough my product integration. Clean app. Easy to use. Gets the job done and was developed well.
Hi there,
Thank you for such a great review!
Our team takes pride in our work and genuinely wants all of our customers to succeed!
We are glad you got the support needed and that we managed to guide you through with your product integration with our Store Pickup + Delivery app.
Please reach out to us if you require further assistance in future!
Kindest regards,
Krystabel
Loved the personnel working with Zapiet. They were very helpful to get the store pickup and delivery set up.
Hi there,
Thank you for you kind words...it was lovely chatting with you and I'm so glad to have been able to help you get your store set up with our app!
If you have any other questions down the road, please do not hesitate to send us a message.
Thanks,
Jessica
When I click on Store pickup on Checkout, the price for Delivery is still charge. Hope to solve this issue ASAP
I had problem with with app, to make working, it wasnt display in checkout wrote to support, nobody answer 7 days.
Hey Foodin Market,
Thanks so much for taking the time to leave your review. Looking at all of our support logs and communication channels we have no record of you attempting to contact us for support.
Although we are currently experiencing a large number of support requests we still aim to respond to all queries in under 24 hours. We would never leave you without an answer for over 7 days. Especially at such a critical time for merchants.
We would love for you to use our app and are on standby ready to help with any issues that you are having. If you can please contact us on support@zapiet.com we will get back to you immediately.
Kindest regards,
Andy
very comprehensive pickup and delivery options. super helpful staff -- Jessica has been fantastic in solving my problems.
Hi Ivy,
Thank you very much for your kind words & review.
It was my pleasure helping you today with our Store Pickup + Delivery app.
If you have any other questions or need any further assistance, please do not hesitate to send a message.
Cheers,
Jessica
Super useful for navigating customers so they know when their delivery is due and what day. I had some issues but lisa was so helpful, the online chat is really good
Hi there,
Thank you for the lovely words. It was an absolute pleasure to meet you in the live chat. Should you have any further questions, we would be more than happy to hear from you!
Best regards,
Lisa
The app would be great if I could get a minor item fixed, as I am a store owner not a computer expert. I requested support on Monday and it is now Friday and still no response. Meanwhile my free trial is whittling away and I have lost all the sales from this week.