Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

리뷰 (1,609)

전체 평점
4.8
평점 수준당 개수
  • 평점의 89%가 별 5개입니다
  • 평점의 5%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 4%가 별 1개입니다
2024년 9월 19일에 편집됨

This app is the reason we switched our web hosting over to Shopify. Due to increased delivery demand during covid we needed a system to help with lead times, date pickers, and cutoffs to keep our load under control. The app works as promised and the support staff fixes issues almost immediately. We highly recommend! Updated to note the great customer service we received from Jessica; she was so great and helpful!

Kupcakerie
미국
앱 사용 기간 대략 4년
답글 Zapiet개 2021년 1월 12일

Hi there,

Thank you for your lovely review, it is great to hear that our app has been able to help your business adapt in these difficult times.

We are always here if you need anything. Wishing you a fantastic year to come!

All the best,

Kitty

2020년 4월 28일

This app is the best out there for store pick up and local delivery. Had a couple issues, but Andy and his team helped me out and were so great. Highly recommend.

Brewpoint Coffee
미국
앱 사용 기간 대략 4년
2021년 4월 30일

Great app, offers many configurations and options for delivery and pickup, as well as connecting to carrier rates. Has been mostly reliable over the past year save for 2 small incidents. However, support is top notch. Responses are fast, problems resolved quickly.

Gloriosos Italian Market
미국
앱 사용 기간 대략 4년
답글 Zapiet개 2021년 5월 3일

Hi,

Thank you for taking the time to leave us a review!

Lovely to hear that you're enjoying the features of the app and that we've been able to help you when you've needed to contact us.

Best wishes,

Bogi

2020년 1월 2일에 편집됨

The app has been a huge benefit to our store and team, in combination with Delivery Rates By Zip Code app. We unfortunately have an overly complicated local delivery system that we where able to place place in all the rules with the assistance of the Zapiet support team, since some aspects involved additional code and work arounds.

Aki-Home
미국
앱 사용 기간 대략 4년
2024년 7월 3일에 편집됨

We found this app and tested many other similar ones. What makes Zapiet stand out from the other apps besides the great function is their support team. Marija and the team took such great care in understanding our needs, finding creative solutions to help us. Thank you!! Highly recommend this app.

Update: 2024
Zapiet continues to deliver on outstanding customer service. They helped to update the entire app and tested to ensure it worked correctly at checkout.
Jessica worked with us for over 3 hours and I can't thank them enough.

Cambridge Uniforms
캐나다
앱 사용 기간 대략 4년
답글 Zapiet개 2021년 5월 31일

Hi Janet,

Thank you so much for leaving such a lovely review!

It was wonderful chatting to get you/your store onto the latest version of our Zapiet - Pickup + Delivery, and switching you over to our rates function and making sure that only the correct rate appears at checkout for you and your customers.

If you have any other questions down the road, please do not hesitate to send us a message.

Warm regards,
Jessica

2023년 10월 24일

lovely customer support 10/10

Heat n Dine
오스트레일리아
앱 사용 기간 거의 4년
답글 Zapiet개 2023년 10월 26일

Hi Kurt,

Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our customer support to be lovely and have rated it 10/10.

Reach out if you need anything!

- Herman

2023년 3월 3일

Super useful in getting our site set up efficiently. Great features. Sam has been super helpful in assisting with setup and explains so in depth that you understand. Great experience. Thank you.

Southern Baked Pie Company
미국
앱 사용 기간 거의 4년
답글 Zapiet개 2023년 3월 6일

Thank you very much for taking the time to write us a lovely review! We're always happy to help our merchants answer their questions or setup our app via our many support channels, such as screen-sharing.

-Steph

2021년 1월 7일

I have used this app for 1 year now. It's the best app for this solution and I have always found the customer service to be very good and helpful

Fresh The Good Food Market
아일랜드
앱 사용 기간 거의 4년
2021년 7월 10일에 편집됨

I was having a little problem and I contacted the customer support. They worked with me until the problem was solved. Jayne was super efficient and very very helpful and she kept checking on me to see if the problem was really solved for good! Thank you!

Peggy Porschen Cakes Ltd
영국
앱 사용 기간 거의 4년
2024년 9월 17일에 편집됨

I just had another amazing customer support experience with Zapiet! Gabriel spent an hour with me troubleshooting am issue that I thought I was having with the Rates app only to learn that the real problem was due to local construction making the distance to a particular customer .5 miles longer than usual and therefore they were all of a sudden outside of our delivery area. He was so patient and kind and great at getting to the bottom of things. I am so grateful to him! I love these apps!!

Cheese Shop Santa Barbara
미국
앱 사용 기간 거의 4년
답글 Zapiet개 2021년 6월 16일

Updated reply 20 Sep 2024:

Hey Kathryn,

Deeply grateful for your kind words! It wasn’t all me — the details you shared were a huge help in figuring out the issue. I wouldn’t have known about the construction without you telling so really, it’s thanks to your partnership with me that got everything sorted!

Very happy to see that I was able to help out! If ever you need anything else from our side, just let us know anytime — we’re always here for you!

Stay awesome,

Gab
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Hi Kathryn,

Thank you so much for the kind words!

I’m glad I could help with adding our app’s details to your Order Printer form for local delivery orders. It was a pleasure assisting you, and we’re thrilled to hear you’re happy with the solution.

If you need anything else, don’t hesitate to reach out!

- Klaudia