Zapiet ‑ Pickup + Delivery
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리뷰 (1,609)
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I'm a firm believer that what makes or breaks an app, is their support. Zapiet should get 10 stars for all the times they've made tweaks, answered questions and simply went above and beyond the scope of their app for me. Their turn around time is amazing and they know their stuff. Worth every penny!
Hi Sheila,
Your review has brought me joy, I appreciate your warm words! It is wonderful to hear that we have managed to offer you the product and support you expect.
You are welcome to reach us for any assistance you might need!
Warm regards,
Pavlo
Support is super quick and really helpful. Had an emergency with my checkout and Zapiet support sorted me out within 5hrs. Woohoo!
Hey Cuppin's,
Thanks so much for your feedback. I really appreciate your honesty.
We did in fact stop our installs for almost two weeks and it actually dramatically increased our support requests. Aside from that we also have many merchants who install the app without requiring any support. It would be unfair on them to hold back their businesses.
I will reply personally to your support tickets within the next couple for minutes and we can get your issues resolved together :)
Kindest regards,
Andy Cargill
Founder of Zapiet
María Fernanda Banegas fixed my problem with one communication!! I so appreciate her ability to understand my problem and take action without a 4 day lag.
Very helpful.
Thank you so much for your kind words it was a pleasure assisting you!
Should you need anything else down the road do not hesitate in reaching back here. We are always happy to help 💚
María
Not so much to say about this APP! It is amazing what you can do with that, and the value you get for the price you pay it's absolutely correct. Customer service it's very helpful.
Hi Alessio,
Thank you for taking the time to leave a review, it is very much appreciated
It was my pleasure to help you set up all your rates within our Zapiet - Pickup + Delivery app so that they all generate correctly to checkout (depending on the method your customer chooses on your cart page).
If you have any other questions, please do not hesitate to reach out.
Kind regards,
Jessica
This app allowed us to get curbside and delivery up and running in days! It has all the options we needed.
Hi Steve,
We're happy to hear our app has been a great fit for you!
Our support team is always here to help should you need anything.
Have a great day!
Flora
Special thanks to Jeanette for her assistance with my issue. She helped me resolved my issue in a very timely manner.
Thank you so much for your kind words! It was my pleasure to assist you and ensure your issue was resolved quickly. Please don’t hesitate to reach out if you ever need help again—I’m always happy to assist!
-Jeanette
we are just getting started with the app, so time will tell as our business progresses but as far as customer service, Sam has been really attentive, easy to get a hold of regardless of time difference and has a quick fix for any issues or customizations.
Once again - Zapiet support was awesome in helping get up and running again quickly.
Hey Guys,
Thank you so much for the amazing review, Sandy was delighted to hear that she had yet another happy customer!
Our whole team is really passionate about helping our customers and this has been super evident in our recent reviews.
If there is anything else we can assist you with, please do not hesitate to let us know :)
Thanks,
Ronan
We had some trouble using this app at first but this was several years ago and the app developers have gone above and beyond to help us since. They respond very quickly and are extremely helpful and knowledgable taking the time to really look through your needs and help apply the necessary fixes where they need to go. We are so impressed and love using this app. Highly recommend if your shop needs a pick up and shipping option!
Hi Roxanne,
Thank you so much for your kind updated review.
I am delighted to hear that you have had a great experience with our Zapiet - Pickup + Delivery app over the last few years.
If you have any other questions or need any further assistance, please do not hesitate to reach out.
Kind regards,
Ronan
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* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *
Hi Meet The Source,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.
We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.
I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.
I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.
I hope to hear from you soon :)
All the best!
Andy Cargill
Founder of Zapiet
Great app and even greater team here to help very fast, finding fitted solutions to each problems. Worth the spending !
Hi Tom,
It was a pleasure assisting you today with your store and finding the best solution for you guys 🙏🏻 Please do not hesitate to reach out down the road should you need any assistance. We are always happy to help in any way we can ✨
Best,
Maria