
Zapiet ‑ Pickup + Delivery
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Very helpful customer support
Hi!
Thanks a lot for taking the time to write us a lovely review
It was a real pleasure chatting with you and should anything else come up, we'll be there for you!
-Steph
Fantastic app and more importantly - really quick support. Sam made the amendments for me and actually gave himself more work by making minor suggestions to help improve the flow of the checkout.
Thank you so much
Been enjoying this app for a while now and we find that it offers customers a convenient shopping experience based on their personal logistic preferences. The customer service is truly excellent. Ronan went above and beyond to assist me in implementing customised codes for a rather tricky campaign mechanic I had in mind. That was an unexpected surprise and I couldn't be more grateful. Thank you!
Thank you so much for your kind words! We're thrilled to hear that Zapiet Pickup + Delivery is making your customers shopping experience more convenient. We truly appreciate your feedback!
I love the way this app streamlines local pickup, shipping and delivery!! I had a oversight today that I needed assurance with and Maria was incredibly helpful to quickly remove the issue.
Hello Sarah!
Thank you so much for your lovely review! I am very happy to have been able to sort everything out and get you guys up and running again 🙏🏻 Should you need anything else down the road do not hesitate to reach back out so we can help you out!
Wishing you a wonderful day,
María
The app is fantastic but even better is the customer service personnel who are always on hand to assist. Klaudia has assisted me on two occasions walking me through the steps to update something. I couldn't recommend this app more highly thanks to the incredible customer service team!
Hi Olivia,
Thank you for the lovely review!
Always happy to assist and walk you through our app's features.
Cheers,
Klaudia
Zapiet has been so vital to our store operations! Our bakery has been able to operate and grow by solely operating online during this pandemic. The app also provides the best support, they have never made me feel that any question was ever to small or too big. Thanks guys!!
Hi Maria!
Thank you for your kind words and lovely review. It was a pleasure assisting you in setting up custom pickup slots in our Zapiet - Pickup + Delivery app. We are here if you ever need help with anything else.
-Veno
Great app and outstanding support ! Zapiet allowed me to fit the very specific delivery / shipping / pick-up recquirements of my client and the support team is very responsive and efficient. Absolutely recommend !
Hi Alexandre,
Thank you so much for the kind review : )
All our teams work hard to give our merchants the best experience out there and it's always nice to hear such positive feedback.
And if anything else ever comes up, don't hesitate to reach out!
-Steph
Excellent support! Very responsive and has solved every issue we've had and even fixed some things that our main web developers would not address.
Thank you very much Jeff for taking the time to leave a review!
Always a pleasure chatting with you and helping with our Zapiet - Pickup + Delivery in any way we can.
If you have any other questions down the road, please do not hesitate to send us a message.
Kind regards,
Jessica
This is the really important app for us, especially now with COVID-19 lockdowns. In Germany we are allowed to have pickups, and this app makes it easier to handle. We do have also lots of products, what we don't ship at all, with Store Pickup we can still sell them online. We had installed additional language and checkout stopped working. In less than 24 hours it has been fixed and everything works smoothly again. It works with multiple language also. Thanks for fast and friendly support.
Hi there,
Glad to hear we could be of a little help during this tough time. It was our pleasure supporting you, thank you for the review!
Best wishes,
Bogi
I loved working through chat with Klaudia. At first I was fearful it wouldn't be as useful and easy/friendly as having someone on a call but to my absolute surprise it was amazing! She managed to resolve all my issues in no time and saved the day. Give her a 5 star rating.
Hi Macha,
What an awesome review 😊
It was great chatting about your requirements and being able to configure the app to suit them.
If you need any help, you know where to find us!
Have a great day ahead,
Klaudia