Zapiet ‑ Pickup + Delivery

The customer support is fantastic. They have solved all my problems every time! Thanks Jessica!!!!!

We have been using this app for a year now and it works fine. Recently we made some changes and could figure out what was wrong. After contacting support they helped us right away and solved our problem. We are very satisfied.

The developers are super helpful. The support has been spot on. I have run into several road blocks and they have helped me over and over again. I have tried other websites to do what I needed to do but this app did what i needed.

The Store Pickup widget looks and works great. Support was very quick and responsive to a small speed bump I encountered while integrating it into our website. HIGHLY recommend to any retailer with brick and mortar locations.

Love this app. The support is always fast and friendly. FIVE STARS. 100% Recommend. Ryan is great!!!

Brilliant app. Does exactly what it says. Customer support has been excellent. I had added another app which caused some minor problems at checkout and Charlie et al found the problem, told me what I had to do and even checked to make sure all code was gone from the previous app. Brilliant.

Very nice app. A lot of features and support is very quick even with this extra load. Thanks Stephane!

Installed the app and realise it has some issue with the country Laos. Then the support team Andy and Sam went the extra mile for our shop to update their system and make every works perfectly. The app itself is AWESOME as well. Easy to use, easy to maintain and no hassle. Two Thumbs Up for them and highly recommended!

Wonderful support and the perfect app for my home business!! I use it for local pick-up at my house for my handmade craft company, that way I save tons of time not worrying about coordinating the logistics of a pick-up, which gives me time to do other things. I would be lost without this app!!

UPDATE: Ismail from support reached out and was able to resolve all our issues. The app is now working properly. They also explained the delay which we understand. So far the app is working perfectly. They've even assisted with adjusting the color of the time slots to match our theme. Previous:
Support appears to be incredibly slow to respond. We installed this application Monday morning. Our theme (Focal) was not listed, and because the automated installation did not work for our theme no widget was being displayed at the cart page. We reached out Monday afternoon (as per the docs manual installation was not recommended). Hours later, when we still hadn't heard from anyone several hours later, we proceeded with the manual installation and at least got the widget to show on the cart page. However, no rates are currently available for customers (even though they have been configured in the apps rate section and shopify is configured to use the apps rates), and when checking out, even if a user chooses the "pickup" option, they are still taken through the "shipping" stage (then presented with no rates) and cannot checkout. Per the docs, it appears maybe the version of the widget given in the manual instructions is old? Or maybe it's another issue. We don't know. But,hHaving STILL not heard back from support as of 10a this Tuesday morning (our support ticket is also still not assigned to anyone, and is still in the "Being Processed" status), we're getting incredibly frustrated. We're planning to offer pickup for a popup venue this coming weekend (Sat), and we need to be able to do this starting today. We're going on ~16 hours since our initial request and we still haven't heard back from support. We've just been trying to figure it out on our own and we're now at the point where we NEED support, unfortunately. We're giving 2 starts for the app itself, which seems well built with tons of good options, but we're finding the app support so far to be incredibly lacking.