Zapiet ‑ Afhalen + levering

Zapiet ‑ Afhalen + levering

Recensies (1.606)

Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 89% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 4% recensies zijn 1 sterren
5 juli 2015

This app is fabulous, I love it. Now my customers can choose between home delivery and in-store pickup, and indicate their preferred day and time, according to my set preferences. Thanks so much for your responsiveness and for your help Andy, and taking the extra time with me to make sure the app works really well on my site and looks great.

Stitch 56
Australië
3 maanden gebruiken de app
Bewerkt 20 november 2020

Hello I had some issues with the support for the delay in solving an issue with there app , but finally, they were in contact with me again and solved the problem .actually it is a good app and you have to make sure that you understand all the features well since with support sometimes it might take longer than usual to get an answer but overall I recommend this app

www.Redplate.es
Spanje
3 maanden gebruiken de app
Zapiet heeft geantwoord 24 november 2020

Hi Albert,

Thank you for your feedback, we really appreciate you taking the time to leave a review.

I would like to apologize for the delay you experienced in receiving support, we had a very busy week where the volume of support tickets increased in the run up to the holidays, this resulted in slower response times. After some great work by our entire team, we have now cleared the backlog of tickets and our response times have returned to normal.

I look forward to providing you with a better experience in the future.

Kind regards,

Ronan

9 januari 2023

Great and responsive customer service. We had several issues regarding compatibility and coding. One of the customer service reps at Zapiet was able to solve the problem over night and we are very appreciative as other delivery date & shipping apps lack some of the major features of Zapiet.

Cozy Cookies
Verenigde Staten
3 maanden gebruiken de app
Zapiet heeft geantwoord 13 januari 2023

Hi there,

Thank you so much for the glowing review!

We're happy to hear that you appreciate our app and its pickup and delivery features ❤️
We're here for you should you need anything else.

Cheers,
Klaudia

11 juli 2020

I am recently using this app to set up my delivery and pick up system for a new website. Each member of the customer support has been very helpful so far and are doing a great job so you can run your website smoothly. Very reactive and professional!

Taste of Seasons
Canada
3 maanden gebruiken de app
1 november 2016

Seriously. 5 Stars. The app is working perfectly. I needed some support to activate it because I am absolutely a non programmer/tech head, but that's where their staff stepped in and worked their magic. And...they did it cheerfully! :)

Simply Bend Souvenirs
Verenigde Staten
3 maanden gebruiken de app
12 april 2017

I rarely give anyone a full 5 stars but this company 100% deserves it. The app is really great for our store. We needed an option to offer local delivery plus an in store pickup option and this is the best app out there for that. Their customer service is what blew my mind. Not only do they respond right away,they go above and beyond to ensure you are taken care of and fully understand what is needed to be done. In my situation I needed help figuring out how to disable their app for specific products and they provided me the answer, upgraded my app and actually input code into my website to ensure it worked. Even after that, they continue to help me in a prompt manner on every question that I have. They are truly genuine people who care about helping their customers not only use the app but be successful in their business. I am beyond impressed and grateful I found them.

My Food Prepper
Verenigde Staten
3 maanden gebruiken de app
Bewerkt 13 mei 2020

Best support ever! This app really helped us with our 40 pick up points. Needs for every eshop are different. This amazing team heard our feedback and helped us on every change that we needed. For us a great support team is worth more than an app. Here we have both. And even under the current circumstances everyone in this team was here for us, fixing every problem. Thank you guys!

gourmetestore.com
Cyprus
3 maanden gebruiken de app
5 mei 2020

The app works well when it works but support is unavailable. I opened a support ticket and it got closed with no resolution, no follow up and no notification. I discovered they closed my ticket themselves without telling me. I have sent countless emails and left phone messages and have had no resolution to my store pick up issue after 8 days. We lost a whole bunch of Mother’s Day business. I understand they are super busy during this time but I wish there was someone who could help me. I really want to use this product but they don’t make it easy!

McKiernan
Canada
3 maanden gebruiken de app
1 oktober 2018

I use this app to allow for food delivery. It didn't work perfectly as we wanted when we installed the app but every time we have asked for help the Zapiet team was quickly able to help us. It's working as we want now and the team knows what they are doing!

Sunfish Cellars Wine & Spirits
Verenigde Staten
3 maanden gebruiken de app
23 september 2016

Installed the app today with very minimal fuss - experienced a minor css issue due to our theme but Sam from the zapiet support team fixed it up for us in no time.
The app itself looks fantastic, blends in with the theme perfectly and is so easy to use - and I can't speak highly enough of the after support (thanks again Sam!)

5 stars, highly recommend.

Westbrothers
Australië
3 maanden gebruiken de app