Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 88% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 5% recensies zijn 1 sterren
Bewerkt 14 maart 2022

SUPERB customer service by Klaudia! Helping me every step of the way! I really appreciate your patience and support!

Bespoke Bread
Singapore
Ongeveer een jaar gebruiken de app
Zapiet heeft geantwoord 18 augustus 2021

Hi Karen,

Thank you so much for the wonderful review!
It was a pleasure assisting you and please feel free to jump back on chat any time 😊

Kindest regards,
Klaudia

Bewerkt 6 juli 2020

Several issues that I can't seem to get any support for. Days between replies or sometimes no response.

App continues to degrade. Someone at shopify needs to step in. They have to fix the issues or be removed. Countless hours of time wasted dealing with them and errors in orders they create.

Third request for support as the app keeps going down. It takes days if not weeks for a response just to be told "we don't see the issue."

Last chance to save me as a customer before I delete your poorly supported app.

Lady Glaze Doughnuts
Canada
Ongeveer een jaar gebruiken de app
Zapiet heeft geantwoord 23 april 2020

Hi Lady Glaze Doughnuts,

I'm really sorry to hear of the experience you faced trying to get support from my team. Since the start of COVID-19 crisis we have been hit hard on the support front. Only a couple of weeks ago we was a super small team of six people, with an average response time of 2-3 hours.

Since then everything has changed.

We are now a team of 20 and are still actively recuriting. With the aim of getting our response times back down to the best in the business.

I'd love a second chance to show you what Zapiet is made of and how positive the experience can be. Please feel free to drop me an email on andy@zapiet.com and we can arrange a time to hop on a call and discuss further :)

Speak soon!

Andy

14 juli 2023

Great app and great customer service!!! Multi location best solution we could've found!!! Thank you guys!

Rock N' Road
Verenigde Staten
10 maanden gebruiken de app
Zapiet heeft geantwoord 17 juli 2023

Hi there!

Thank you so much for taking the time to provide feedback about your experience with Zapiet - Pickup + Delivery. We're so glad we could assist you.

If there is anything else we can do for you, please let us know. We're more than happy to help.

Wishing you all the best,
Betty

3 augustus 2016

Having a brick and mortar store, we needed to have store pick up and a shipping option available to our customers and the app allowed us to do just that in a simple effective way. The support was fantastic, very professional and timely. We ran into some trouble with the installation and Zapiets' support team tweaked the code to better match our theme. I would definitely recommend it.

Usa Baby
Verenigde Staten
Ongeveer een jaar gebruiken de app
Bewerkt 22 juli 2021

We implemented this app to help control lead / preparation times for some of our products that require advance ordering. We also use it for scheduling our curbside pickup. We had a need for some support to get functionality perfected, and was really impressed both with the support and resulting functionality. Highly recommend if you are looking for curbside pickup &/or delivery scheduling, especially if you have a need to use differing lead times per product. Update: July 2021 - Their customer support is nothing short of amazing; we ran into some unique issues and they resolved them promptly!

HuckleberryBDA
Bermuda
Ongeveer een jaar gebruiken de app
1 december 2020

WE use this app, as we have some pretty unique pickup/delivery requirements and it fit the bill. has had a few issues over the past year, however their support has been FANTASTIC - Kudos to all of you, especially Sandy Jolin, who has gone above and beyond to fix issues, and identify settings that should be reviewed to help improve our overall experience! Great job Zapiet!

Sysco@laMaison (Sysco Grand Montreal)
Canada
Ongeveer een jaar gebruiken de app
7 januari 2016

Great app! It's very flexible. I was able to customize for an unusual use case that has used to require complex and awkward workaround solutions. It's saved me a ton of time and significantly simplified the experience for my customers.

The support has been above and beyond - helpful, friendly, and responsive - even over the holidays.

Very highly recommended!

Heavenspotshop
Verenigde Staten
Ongeveer een jaar gebruiken de app
14 december 2016

Andy fixed my small implementation issue quickly and with no fuss. Great app and great service

Thx!

David

Expressing Beauty
Nederland
Ongeveer een jaar gebruiken de app
7 april 2016

We were experiencing a large number of customers selecting Store Pickup from our delivery options because it was a Free method. However, they actually required a paid delivery, and therefore our first communication with them was to ask for money! Not good. This app solved our problems perfectly, and with great support. Highly Recommended.

Bakedtiles
Verenigd Koninkrijk
12 maanden gebruiken de app
4 augustus 2022

Great app and super support team!
we have been using Store Pickup + Deliver for a year and we are really happy about it, it makes simple and efficient to manage delivery and pickup orders.
Support team is fast and professional. Recommended.

STAGLIO - La pizza al taglio
Zwitserland
12 maanden gebruiken de app
Zapiet heeft geantwoord 4 augustus 2022

Thank you Katia for your lovely review and for using our Store Pickup + Delivery app.

Any other questions or assistance, please do let us know.

Best wishes,

Jessica