Zapiet ‑ Pickup + Delivery , 1.217 recensies

This app was a life-saver when the pandemic first hit. It is fairly easy to set up and it works with Bespoke Shipping. What has started to become frustrating is the dashboard and support. Over time, more and more old orders have started to hog the front page of the dashboard where it used to have the newest orders first. I messaged support and they said there is nothing they can do about it. Another issue is that every user essentially has admin credentials. Given that this is meant to serve businesses with multiple locations, that should be a higher priority to ensure staff doesn't mess with settings.

I was apply this app on my staging site. As test for few days, the inventory fulfillment function is uncertain at this moment. Thus, linking from Zapiet location with Shopify location still having error where the result keep revert after save and refresh.

Fr:
Cette app est très bien, il y a plusieurs option et très facile à configuré.
Parcontre, depuis plusieurs mise à jour de leur part. Certaine chose que je pouvais faire avant n'est plus possible et le support ma informé qu'il fallait ajouté un autre de leur app pour que tout cela fonctionne.
Ce qui est a mon humble avis inacceptable. Eng:
This app is great, there are several options and very easy to configure.
Parcontre, since several updates from them. Some chose what I could do before is no longer possible and support informed me that I had to add another of their application for it to work.
Which is in my humble opinion unacceptable.

Hello, I've deleted this app but it's still active in the shopping cart, how long does it take to be removed ? Or what can I do ? VERY URGENT

Installed (using automatic option) and not showing on the store. Any idea why? I've noted 3 stars cause I've seen it's working in other stores. Would definitely update the review once I make it work on mine. Probably Im missing out on something

Getting the configuration to work properly is tricky. However, a great support team is there to back you up. It would be nice if the documentation were more clear for DIY. For what the app does, it seems like the price is a bit high, but it certainly solves a big problem out of the box.

Don't try to set it up yourself, add their support staff as a collaborator and get their help, it will save you tons of tears and time.

The app would be great if I could get a minor item fixed, as I am a store owner not a computer expert. I requested support on Monday and it is now Friday and still no response. Meanwhile my free trial is whittling away and I have lost all the sales from this week.

Good support hard to install. Might be a game changer though when installed. May have to have support install or have a developer. If you are not familiar with coding then I don't think you would be able to install it.

couldnt integrate zapiers delivery rates by zip code... disappointing... it should be easier while both are the same developer

I want to preface this review by mentioning that I'm a product designer and front end developer by trade so I'm rating this app knowing full well how products should work before launch. With that said...

This intentions and goals of this app are fantastic except it's EXTREMELY buggy and many of the features that they advertise don't work. We currently pay for the highest plan they offer. Very specific feature sets that come with the plan don't work and the app is aware of it with no fix anticipated except for several weeks from now. For example, order thresholds. This is crucial for our business as we are delivering groceries during the COVID-19 crisis and the fact that we have to keep track of our order amounts throughout the day for open slots and on a manual basis is time consuming.

Their customer support is also extremely poor and severely lacking. I've sent in dozens of requests across multiple issues and asks... I've only gotten 1 back that directed me to an article that provided one solution (this was involving data to place in our order notifications that tell the customer their delivery/pick up dates). All the others I've sent either got zero follow up or if I do get someone who responds and asks me a question, I'll respond immediately and the never hear from them again. Now I understand that they may be handling an influx of requests and also understand that some asks may not have viable solutions. But at least communicating that to customers who are paying you $50 a month would be appropriate versus just not responding at all.

Unfortunately, the amount of features that DO work are still enough for us to keep this app as there are no others available out there that can provide us with what we need. At the same time, we haven't had the greatest experience and their prod dev QA is extremely poor.

If you guys can actually fix and address the above, I'd honestly give this app 5 stars. Hopefully we see those changes implemented sooner rather than later. :)

EDIT: Still experiencing non stop issues with this app. Just look at all the recent reviews... Support fails to respond yet we're paying for their premium plan which is supposed to get you priority support. Lastly, the developer responded to our review regarding the delivery slot limit and the ability to check the capacity being rolled out ahead of schedule. The delivery slot limit still does NOT work and the ability to check capacity has extremely poor UX. Why do you have to click a calendar for a specific day of the week versus just opening up the calendar and clicking ANY day to check the limit? Again, we don't really have an alternative app at this time otherwise we would have switched. Non stop headache!