Zapiet ‑ Pickup + Delivery

Zapiet and Jessica (at Zapiet) are freakin awesome! So thankful how Zapiet has improved our Shopify experience. Support is always top-notch. They know the app!

The app is great and the support I received from Ronan was perfect for enabling our Thanksgiving-only products. Very professional service and patience working through some of our challenges.

Ronan and the team had been very helpful to us!!! They listen to what is it that your business really needs and will help you to execute it. :)

costly but does the basics and great customer support

We had an issue with the pick up times not showing up all of a sudden. It was just buffering. I got on the live chat and it was sorted within 30 min. Great customer service.

Works great. And when there are glitches, customer service is good. They respond within 24 hours, I'd say.

I'm opening my second store and chose to use Store Pickup + Delivery again because it helps relieve my local pick-up and delivery headaches. Their app is simple to use, clean UI/UX, and most importantly their staff is extremely helpful and friendly. I don't know to code and needed some a custom solution - their staff was patient and knowledgeable in understanding and guiding me throughout the process. Wonderful app and team!

Awesome support team. Jessica is very friendly and went out of her way to make sure our issue was fixed! Highly recommend this app fr businesses with brick and mortar + e-commerce!

The service from this App provider is much better than other Apps. A welcome phone call and continued, helpful support makes such a difference.

I've used this app since March, and despite initially offering really useful functionality, we have experienced blips along the way. Most were usually resolved fairly quickly by the support team. However, the past two weeks have been a complete disaster. Our entire store was down for four days last week, after Zapiet decided to try to complete an update which stopped everything from working. We are given no prior warning of disruption, and after slaving away to get our Christmas store functioning, were left with little more than a feeble apology and no time frame of when the issues would be resolved. Things seemed to have sorted themselves out over the weekend (save a few niggles) until this morning, I find once more the app does not seem to working again, and is completely preventing customers from checking out. Support team are slow to respond, I tried calling their "24 hour support" and received no answer. I'm absolutely furious. This app is genuinely costing us thousands of pounds worth of sales, and I fear we're rapidly loosing customers who can't be bothered with the constant 'technical hitches' when they try to place an order. I'm now forced into looking into competitors' apps and reconfiguring our entire store- at the worst time of year when we really cannot afford the time nor the disruption to our store. Disappointed, frustrated and so so angry.