Zapiet ‑ Pickup + Delivery

Recent update to the app broke our checkout experience!! I wrote into Zapiet asking for help because customers were entering their delivery addresses and Zapiet was throwing errors for them maybe 10% of the time. The Zapiet team updated the app to the most recent version, and then 100% of delivery orders started erroring out. My business depends on this app because online sales is our main channel, but it's constantly breaking and it's sooo frustrating.

For our needs, this application has shown to be the most feature rich and usable in its "space". None of their competitors provided the same feature set or usability. Additionally (and perhaps more importantly) their support team is top notch.

Been using this app for 4 years. Sam, Andy and Team always willing to go the extra mile! Thanks guys!

Stephane was a huge help with our store pick up and worked quickly. He didn't know how to code, but managed to figure it out for us. Much appreciated

This app saved our lives. We had a very tricky Delivery system with different availability per different locations. We also needed to allow some time to prepare the delivery and they have all these options available for us. There is nothing this app can't do. 100% recommended, it really made our lives much easier! Well done guys!

Zapiet performs all of the pickup & delivery tasks that i need in my store. I thought they were so complex and setup would be a nightmare but the very best thing about this app is its customer service. I definitely recommend doing the initial setup appointment, because it really helps with the learning curve. My "merchant success specialist" Charlie was amazing and not only did we have a nice time on the phone but she walked me through setting up every aspect of my app that i needed done, which not only was super helpful, to see her do it, but it also left me totally capable of now working the app on my own.

Support is super quick and really helpful. Had an emergency with my checkout and Zapiet support sorted me out within 5hrs. Woohoo!

This app allowed us to get curbside and delivery up and running in days! It has all the options we needed.

Special thanks to Jeanette for her assistance with my issue. She helped me resolved my issue in a very timely manner.

we are just getting started with the app, so time will tell as our business progresses but as far as customer service, Sam has been really attentive, easy to get a hold of regardless of time difference and has a quick fix for any issues or customizations.