Zapiet ‑ Pickup + Delivery , 1 423 recenzje
Zawęź
-
Według oceny
It's the best app in the market for delivery solution, it's look nice, it's run very good and the support team it's amazing we use it for a cheese market, and all our costumer love that they can pick up a date and hour for delivery, and we love that we can know when they want their products :)
Hi there,
Wow! Thanks for your awesome feedback! We're happy you're loving the functionality & design of the app :)
Best wishes,
Bogi
This app is the reason we switched our web hosting over to Shopify. Due to increased delivery demand during covid we needed a system to help with lead times, date pickers, and cutoffs to keep our load under control. The app works as promised and the support staff fixes issues almost immediately. We highly recommend!
Hi there,
Thank you for your lovely review, it is great to hear that our app has been able to help your business adapt in these difficult times.
We are always here if you need anything. Wishing you a fantastic year to come!
All the best,
Kitty
The app is pretty good and works as intended, but the REAL highlight is the stellar support team. They're always super helpful, thorough, and willing to investigate and figure out creative solutions to my unique shipping/delivery needs. They're also very proactive and have helped me with related tickets as well.
Hi Janice,
Thank you for the AMAZING review!
Should you have any questions or need help with anything, you know where to find us!
Cheers,
Klaudia
Five stars not just for the app, but also for Jessica from customer support who immediately identified the issues I was having and provided quick solutions. Would recommend
Hi Alessandra,
Thank you so much for your kind words and lovely review!
It was my pleasure helping you with our Store Pickup + Delivery app today and if you have any other questions, please do let us know.
Kind regards,
Jessica
Hi everyone!
This is an updated review just after 6-7 hours. I went to bed around 2am not being able to figure out the issue my store was having. I woke up to an email from the support team asking if they could personally onboard my shop with your app. Although their app is a bit more expensive, the support itself was well worth the extra expense. My store is now up and running with customer purchasing and they are having a streamlined process. I'm excited to get this going and serve my community.
___________________
I didn't even get a chance to use this app due to no response in customer service after a few emails. I'm switching over to another app.
Thank you
Hi Calvin,
It’s Andy here the Founder of Zapiet! Thanks so much for your feedback. I am so sorry for the delayed reply from my support team. They have been absolute inundated with support requests recently as merchants try and switch to pickup/delivery first. We are doing everything we can to speed things up.
I have just sent you an email offering to jump straight in personally and help get your issues resolved.
Although our app is a little more costly than the competition, it is for very good reason. I’m sure once I get you setup you’ll absolutely love our solution.
I’m here ready and waiting to help :)
Kindest regards,
Andy Cargill
Founder of Zapiet
I had a bit of trouble with my checkout flow (only allow pick up and also to not enable shipping) and the rep, Jessica, really helped me. She even brought up things I was not aware that I might want to change so that's even better. Everything was clear and fast. Great support.
Hi,
Thank you for your kind review and words.
It was lovely chatting with you and so glad to have been able help .
If you have any other questions down the road, please do not hesitate to send us a message.
Best wishes,
Jessica
Fast & easy to access customer service. Pleased with my onboarding and early stage use of Zapiet. Highly reccomend.
Hey there,
Thanks for letting us know about your experience with the app & our support team so far I'll make sure to pass on your comments to Charlie!
Best wishes,
Bogi
Great customer service! We had trouble with the install and their team helped it get resolved quickly. Once we got it working the app works great!
I am still astounded by the fact that shopify doesn't support such useful functionality themselves, but use this app to allow customers to pick a date for pickup/local delivery/shipping, and then see orders to fulfill by date in their dashboard. It seems like they have thought of everything in terms of a smooth workflow predicting what a user needs , and even when i opened up an enhancement request, they actually implemented it! Most importantly, their support is absolutely amazing. I always get fast and friendly responses (even when it appears they are offline), and quick resolutions- I wish shopify's own support was as good as this. Keep doing what you are doing!
Hello there,
Thank you for your kind words!
I'm really happy to read your appreciation of our app and how we have been able to assist you.
Don't hesitate to reach back to us, if ever you need assistance or even have another enhancement request. It is with feedback from our merchants that we can grow.
Thank you,
Sandy and Flora
If you're not using Store Pickup + Delivery for your local delivery management, then you're leaving money on the table. Incredibly useful options, support that gets back to you in MINUTES through chat. 0% regret.
Hi there,
Thanks so much for the amazing review!! So happy to hear your glowing feedback :)
Best wishes,
Bogi