Zapiet ‑ Entrega e recolhas , 1.423 avaliações
Refinar
-
Por avaliação
Zapiet app support has been great to work with. Marija has been very responsive, thorough and even jumped in a zoom call to help me get the app setup properly. Thanks!
Hey there,
Thank you so much for the lovely review and your kind words! Your feedback means a lot. It was my pleasure helping you and getting the final touches in place for your store.
Wishing you a great day,
Marija
Does what it says with options for pretty much everything I wanted to do. I needed some help configuring the app properly and Zapiet's support was responsive and super helpful, getting my setup resolved in just an afternoon. Highly recommended.
Hi there!
Thanks so much for your lovely review!
I'm really glad our app does everything you need it to do. It was our pleasure helping you get your store up and running!
We're here should you need anything else.
Have a great day,
Marija
Using this app for local delivery to my town in Australia. The staff have been incredibly helpful and quick to respond. Thankyou so much! Would highly recommend!
There are limitations to the app such as not being able to isolate a collection for specific delivery dates only. There's workarounds but they are pretty buggy. BUT, there is a lot of good about this app. Plus, the support team is super helpful and very accessible. The awesome support bumped my rating!
Hey there,
Thank you for your review and honest feedback regarding the app!
We love that you shared your opinions with us as we are constantly working on improving the app's existing functionality as well as adding new features.
We have progressed by leaps and bounds in the past year since the pandemic hit so we're proud that you had a great experience with our support team : )
And please be assured your feedback is duly noted and we will look at how we can improve the product-specific delivery availability for future!
Best wishes,
Bogi
This app is great, and the support is even better. Ran into a snag and Stephanie was super helpful and fixed our problem. Thank you so much!!!!!!
I have only just moved to this app but I am very excited. It seems to have already solved many of my issues as a business. Jessica on the support chat very patiently helped me solve a couple of issues and was absolutely brilliant! Starting an online shop is a new element of my business and she was so patient and great. I feel very confident in using this app now.
Hi there,
It was really great chatting with you today and I'm so glad that I was able to help you prepare for your new adventure with your online shop.
Please do not hesitate to get back to us if you have any other questions.
Thanks,
Jessica
The support team were really helpful and thorough in helping to resolve a cart issue recently. Would recommend them for their customer service. They truly go above and beyond!
OMG! What a life saver! The ability to let some products be shipped and some for local delivery is brilliant. You can select delivery schedules, cut off times and select the areas you deliver to. The customer service is INCREDIBLE. Ask for Bogi she is an absolute hero!
Hi Claudia!
It was great to work with you and I'm really pleased you found the setup session useful.
Thank you! Bogi
We found this app to fit the specific needs we had for our store to do local delivery and make pickups available. We breakdown delivery charges by zip code and used Zapiet's Delivery rates by zip code app to make that work. We had an issue because of a misconfiguration (missed a setting) and local delivery wasn't working, but Bogi helped out and went back and forth with us to resolve the issue and answer other questions we had. There was a slight delay, this was at the start of all the covid lockdowns and I kind of expected as such. We did have one feature that seemed to work in the last version, that was changed in the most recent version, but the app is very well made and thoughtfully put together. Thanks guys.
Update 2 (8/2020):
The Zapiet team has continued to make progress and improvements, increasing reliability and quality of service in the last few months, and we appreciate their commitment and assistance. Zapiet is certainly the best pickup/delivery system on Shopify I'm aware of!
---
Update 1 (4/2020):
After 1 week of launching, noticing a large number of bugs:
1] dropped delivery orders
2] dispatched orders that remain unfulfilled in Shopify
3] widget doesn't dynamically update when cart items are added/removed
Support team unfortunately hasn't been responsive in getting these issues fixed and our operations team is suffering. Good luck.
---
Love the Zapiet team & product. We were able to push out delivery + pickup service to our store in just a few days which really helped when the pandemic hit. The entire team is extremely helpful & supportive - this is the app to choose for adding pickup / delivery to your Shopify store.