Zapiet ‑ Pickup + Delivery
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This app is sensational! Honestly people I am a complete novice and know nothing and websites and this app has allowed me to provide shipping rates and set shipping delivery schedules across more than 7 different locations across 4 states in Australia in a matter of hours, all with different lead times, it is AMAZING!
Beyond the capabilities of the app, the customer service level is seriously out of this world! I have never had someone be so patient with me, whilst I am being so stupid fumbling around, and get me looking like I am a genius! The customer service rep knows who I am talking about, she was an absolute gem.
Don't waste your time people, this app is the BEST!
Updated reply 6 September 2024:
Hi Rowan
Thanks for the kind review that gave us, you sure gave us a laugh at the beginning of our shift with the description of your IT self!
If you need any more help along the way any our team at Zapiet - Pickup + Delivery are always happy to help whichever timezone!
Just think how much you've learnt in a few days!
Jayne & Kitty
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Hi Rowan,
Thank you so much for the glowing review! It really has been a pleasure watching the setup take shape and seeing a plan come together so neatly.
I believe Zapiet- Pickup + Delivery is the perfect match for your next steps and it's awesome to be here to support you on that journey.
We are here for the duration so just pop on to chat if you need any assistance at any time.
Talk to you soon,
Kitty
Jessica from support chat was AMAZING - we had a couple of major issues causing both our staff and customers a lot of confusion - she was able to solve both in less than an hour while also fixing a couple of our other buggy issues. I could not give her any higher praises!
Hi Shelbi,
Thank you so very much for leaving such a lovely review!
It was a pleasure chatting with you and getting a few things sorted on your store for your pickup & local delivery, along with an integration with our Zapiet - Pickup + Delivery app.
If you have any other questions down the road, please do not hesitate to send us a message.
Warm regards,
Jessica
Quick and clear assistance from Jayne, thank you!
Hey Steph
Glad that we could sort out your Zapiet Pickup + Delivery issue quickly.
You know where we are if you need us in the future!
Jayne
Fantastic application. We have three options available for our online customers, These are; Home delivery if within our delivery radius, Pickup from our store, and postage on selected items. Each require customers to select days and timeslots so we can pick and pack their orders.
I have tried other applications but none have worked as well as Zapiet - Pickup and Delivery. Also the integration with Order Printer Pro works well.
Customer support is also great as they were able to resolve an issue that arose with the proceed to checkout button being unlocked. This was fixed by the Zapiet support staff in a timely manner.
Good work guys!
Hi there!
Thank you for your fantastic feedback! We're thrilled to hear that Zapiet - Pickup and Delivery has been a great fit for your business and that our integration with Order Printer Pro is working well for you. We are always here to help, and we're glad they could resolve the checkout issue promptly. Your kind words mean a lot to us.
Thanks again!
Warm regards,
Betty
Fantastic help form Pavlo! Thanks
Hi Edward,
I am glad to hear that I have managed to help you. Thank you for the review!
Please do not ever hesitate to reach back to us if you need any assistance.
Warm regards,
Pavlo
Great service 10/10
Hi Mercedes,
And thank you for the wonderful review!
If you ever need any help or advice, we're always happy to help
-Steph
I recently had the pleasure of working with Jessica, and I must say I am incredibly impressed with her dedication to providing top-notch customer service. From the moment we started interacting, she demonstrated a high level of professionalism and expertise in her field, addressing all my concerns with remarkable knowledge and efficiency. What truly sets Jessica apart, however, is her genuine kindness and warmth, which made our interaction a wonderful experience. Her unwavering commitment to ensuring customer satisfaction is a testament to her work ethic and passion for her role. I recommend Jessica to anyone seeking an exceptional customer service professional and would not hesitate to work with her again.
Reply updated 8 October 2024:
Thank you so much for your thoughtful and kind review Luis!
I'm thrilled to hear that you had such a positive experience and I'm so happy that I was able to help you to get our Zapiet - Pickup + Delivery up and working on your new theme.
If you have any questions or need any further assistance, please don’t hesitate to reach out again in the future!
Warm regards,
Jessica
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Hi,
It was a real pleasure helping you set up our widget!
If you need anything else, feel free to reach out. Our team is always happy to assist :)
-Steph
We've only had this app installed a few days, but everything seems to be going well! What I'm really leaving 5 stars for is the amazing customer support team - shoutout to Kitty in particular! Responses were quick, clear, and helpful, even when the queries were issues the team hadn't encountered before Kitty was able to help me work through them and make the app useable for our specific needs! Really fab! :)
Hi Guys,
Thank you so much for the lovely review.
It was a pleasure working with you to overcome the challenges and get Zapiet- Pickup + Delivery configured for the stores specific needs.
If you need any assistance in the future do not hesitate to reach out!
Best wishes,
Kitty
Betty was so helpful and efficient to help fix an issue with our delivery rates!
Hi,
Thank you for your wonderful review! I'm glad I was able to provide you with the support you needed . If you have any more questions or need further assistance, please don't hesitate to reach out. Have an amazing day ahead.
Warm regards,
Betty
A review for Zapiet team, I got an issue with zapier so I reached out for help. They are very responsive, helpful and I would like to say thank you for supporting our business, have been with them for almost 7 years now, they improve every years to match customer demands and to match the world changing while keeping quality consistency. Always love their works.
Hi Crois!
Thank you so much for your wonderful review! We're really happy to hear that you've had a positive experience with our team and that we've been able to support your business over the years.
It's amazing to know that we've been a part of your journey for almost 7 years!
We're grateful for your loyalty and support. If you ever need anything, please feel free to reach out. We're always here to help!
Thanks again for your kind words and for being such an important part of the Zapiet family.
Warm regards,
Betty