Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Recensioner (1 606)

Helhetsomdöme
4,8
Antal per omdömesnivå
  • 89 % av omdömena har 5 stjärnor
  • 5 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 4 % av omdömena har 1 stjärnor
18 augusti 2021

Zapiet and Jessica (at Zapiet) are freakin awesome! So thankful how Zapiet has improved our Shopify experience. Support is always top-notch. They know the app!

Lean Times Meat Co.
USA
Mer än 2 år användning av appen
Zapiet svarade 18 augusti 2021

Hi Justin,

Thank you so much for your kind words, they are so much appreciated by myself and the entire team.

Have a wonderful day and if you have any other questions down the road, please do not hesitate to jump back on the chat.

Cheers,

Jessica

6 oktober 2020

The app is great and the support I received from Ronan was perfect for enabling our Thanksgiving-only products. Very professional service and patience working through some of our challenges.

Table & Twine By Best Impressions
USA
Mer än 2 år användning av appen
Zapiet svarade 7 oktober 2020

Hi Rob,

Thank you so much for the wonderful review, it was a pleasure working with you.

I am delighted to hear that you had a great experience both with our app and with our support team.

If there is anything we can assist you with going forward please do not hesitate to reach out, we are always happy to help.

Have a great day :)

- Ronan

Redigerat 13 oktober 2021

Ronan and the team had been very helpful to us!!! They listen to what is it that your business really needs and will help you to execute it. :)

Memo
Filippinerna
Mer än 2 år användning av appen
Zapiet svarade 13 oktober 2021

Hey there,

Thank you so much for taking the time to leave a review.

It was a pleasure assisting you and I am delighted that you had a great support experience.

If there is anything that we can assist you with going forward, please do not hesitate to let us know.

Kind regards,

Ronan

23 november 2023

costly but does the basics and great customer support

Loaded Gun Kitchen
Singapore
Mer än 2 år användning av appen
Zapiet svarade 26 november 2023

Hi there and thank you for taking the time to leave us this lovely review

It's always nice to see another happy merchant as we work tirelessly to offer not only the best products, but the best support as well!

-Steph

Redigerat 30 september 2022

We had an issue with the pick up times not showing up all of a sudden. It was just buffering. I got on the live chat and it was sorted within 30 min. Great customer service.

Base 2 Base Sports
Australien
Mer än 2 år användning av appen
Zapiet svarade 5 oktober 2022

Hi there,

It was a pleasure chatting with you earlier and getting your store pickup times to show.

Please do not hesitate to reach out should you need anything else.

Cheers,
Klaudia

30 januari 2019

Works great. And when there are glitches, customer service is good. They respond within 24 hours, I'd say.

Jones Coffee Roasters
USA
Mer än 2 år användning av appen
3 augusti 2022

I'm opening my second store and chose to use Store Pickup + Delivery again because it helps relieve my local pick-up and delivery headaches. Their app is simple to use, clean UI/UX, and most importantly their staff is extremely helpful and friendly. I don't know to code and needed some a custom solution - their staff was patient and knowledgeable in understanding and guiding me throughout the process. Wonderful app and team!

addmeat
Hongkong SAR
Mer än 2 år användning av appen
Zapiet svarade 4 augusti 2022

Hi there!

Thank you so much for your kind words, they mean a lot :)

It was a pleasure working with you, good luck with your new store! If you need anything else, we're always here to help!

All the best,
Clemency :)

23 april 2021

Awesome support team. Jessica is very friendly and went out of her way to make sure our issue was fixed! Highly recommend this app fr businesses with brick and mortar + e-commerce!

The Little Sugars
USA
Mer än 2 år användning av appen
Zapiet svarade 24 april 2021

Hey Carlos!

It was really nice chatting with you and I'm glad I was able to help.

If you have any other questions down the road, please do not hesitate to send us a message.

Thanks!

Jessica

26 september 2020

The service from this App provider is much better than other Apps. A welcome phone call and continued, helpful support makes such a difference.

Cherry Tree Organics
Australien
Mer än 2 år användning av appen
Zapiet svarade 29 september 2020

Hey guys,

Thanks a million for leaving a positive review it really means a lot to the whole team.

We have received some amazing feedback since re-opening our phone support so I am delighted to hear that this greatly improved your experience.
If there is anything we can assist you with in the future we are only a phone call away.

Have a great day.

- Ronan

18 november 2020

I've used this app since March, and despite initially offering really useful functionality, we have experienced blips along the way. Most were usually resolved fairly quickly by the support team. However, the past two weeks have been a complete disaster. Our entire store was down for four days last week, after Zapiet decided to try to complete an update which stopped everything from working. We are given no prior warning of disruption, and after slaving away to get our Christmas store functioning, were left with little more than a feeble apology and no time frame of when the issues would be resolved. Things seemed to have sorted themselves out over the weekend (save a few niggles) until this morning, I find once more the app does not seem to working again, and is completely preventing customers from checking out. Support team are slow to respond, I tried calling their "24 hour support" and received no answer. I'm absolutely furious. This app is genuinely costing us thousands of pounds worth of sales, and I fear we're rapidly loosing customers who can't be bothered with the constant 'technical hitches' when they try to place an order. I'm now forced into looking into competitors' apps and reconfiguring our entire store- at the worst time of year when we really cannot afford the time nor the disruption to our store. Disappointed, frustrated and so so angry.

Peterley Manor Farm
Storbritannien
Mer än 2 år användning av appen
Zapiet svarade 18 november 2020

Hi Katy,

Thank you for your feedback and thank you for your time on our call earlier it was a pleasure talking to you..

I am glad that we could get this issue resolved for you.

I completely understand your frustration, over the last couple of weeks we made some huge improvements to our infrastructure in the lead up to Black Friday/Cyber Monday, these improvements unfortunately had some knock on effects which we have tried to resolve ASAP.

We have now addressed these issues which should ensure that all our clients have a smooth holiday period without any further "glitches".

We look forward to providing you with a better experience going forward.

Thank you for your patience and understanding.

Kind regards,

- Ronan