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It's great. Adds a functionality that is oddly missing out of the box with Shopify. But Zapiet knocks it out of the park with lots of features and functions. It might be a tad complicated to set up, but the support team is always there to help.
Hi,
Thanks for taking the time to leave us this review! Really glad we were able to help you set the app up, we know it can take some time but it's worth it to get it right :) and that's what we're here for!
Best wishes,
Bogi
Zapiet have created a very comprehensive app with Store Pickup and Delivery. We did test drive every pickup and delivery app in the app store and none came close as far as functionality, documentation and presentation. We have had an extremely positive experience with Zapiet Customer Support. They respond in a timely fashion and have gone the extra mile to help us out with every query and request. Highly recommended!
5 Star rating Excellent app for local deliveries. Support was second to none cant rate these guys highly enough!!!
Highly recommend this app. As a florist, this app makes it so easy to manage local pickup and delivery and the support has been so prompt and helpful--truly above and beyond.
Hi there,
Thank you for your review! We know how important it is to florists to be able to offer pickup & local delivery, especially during the holiday periods! It's brilliant to hear you've had a good experience with the app & communicating with our team :)
Best wishes,
Bogi
This is is AWESOME! They also are extremely timely with support. I had a problem at 3AM and I got a response!
I was apply this app on my staging site. As test for few days, the inventory fulfillment function is uncertain at this moment. Thus, linking from Zapiet location with Shopify location still having error where the result keep revert after save and refresh.
Hello William,
Thank you for your feedback, we have released an update to fix the issue you mentioned. Which allows us o improve the experience for both yourself and future merchants. It is with the feedback of our clients that our app can grow and become the best version of themselves :)
Speak soon,
Sandy
Fr:
Cette app est très bien, il y a plusieurs option et très facile à configuré.
Parcontre, depuis plusieurs mise à jour de leur part. Certaine chose que je pouvais faire avant n'est plus possible et le support ma informé qu'il fallait ajouté un autre de leur app pour que tout cela fonctionne.
Ce qui est a mon humble avis inacceptable. Eng:
This app is great, there are several options and very easy to configure.
Parcontre, since several updates from them. Some chose what I could do before is no longer possible and support informed me that I had to add another of their application for it to work.
Which is in my humble opinion unacceptable.
This app was a life-saver when the pandemic first hit. It is fairly easy to set up and it works with Bespoke Shipping. What has started to become frustrating is the dashboard and support. Over time, more and more old orders have started to hog the front page of the dashboard where it used to have the newest orders first. I messaged support and they said there is nothing they can do about it. Another issue is that every user essentially has admin credentials. Given that this is meant to serve businesses with multiple locations, that should be a higher priority to ensure staff doesn't mess with settings.
Hey guys,
We're terribly sorry to know that you had a bad experience with the order view in the app.
Instead of copying Shopify's Orders view, we wanted to offer an added value and use our orders tab to filter and search for orders that have a date applied by our widget. However, we can absolutely see that for a business like yours, providing the ability to search and find orders without dates on our dashboard is equally important. Our development team is already exploring the use of the order created date for those orders.
As for the staff accessing all the settings of the app, Shopify's staff account permissions are limited to the main tabs in the admin panel of Shopify and do not cover the inside tabs of the app. By giving access to the Apps section to your staff they will be able to access all the settings of any app, not just ours.
Thanks again,
Ismail
the application that brings together everything I needed. easy to use. But if something goes wrong the customer service is amazing. Many thanks to the person who accompanied me in the best possible way. I recommend !
Hi there,
Thank you so much for the lovely review, it was an absolute pleasure working with you.
If there's ever anything else you need, then just send us a message and we will always be happy to help.
All the best,
Luke
Really helpful support and the app does everything it's supposed to, and has even more functionality that has been a huge help that we weren't expecting. Highly recommend!