Zapiet ‑ Pickup + Delivery

Very unstable. Today is 18 April, all of a sudden for both of my website, the date and time selection modules become partial disabled and we are losign customers every minute. And they are uncontactable! I am a premium paying customer on their most expensive package! REPLY MY EMAILS NOW! cavendishmeat@gmail.com

Luke from customer service was amazing, helped me within 2 min, I was panicking because I could not see my cart and in a matter of 10min it was up and running again, the app is easy to use and I am very pleased with the service. I would definitely recommend over the other calendar apps around (I have tried 3)

We have a brick & mortar and online store. I recently added this app due to having to close our store to foot traffic. I struggled getting the settings correct. I reached out to the developer and they responded within a reasonable amount of time, especially considering the Covid 19 situation the world is dealing with. The communication and follow up was greatly appreciated. They were able to remedy the problem I was having quickly. The app is working well and we are getting positive feedback from our customers.

We have sent 2 emails and a support ticket but have received no response on an issue with inventory syncing. Very frustrating.

Good support hard to install. Might be a game changer though when installed. May have to have support install or have a developer. If you are not familiar with coding then I don't think you would be able to install it.

This app is right next to perfect!No words to describe the functionality, customer support and how friendly they are! The app works incredibly perfect, no issues or errors, excellent performance on all desktop,tablet and mobile versions plus the founder of the app dedicated his precious time to help me with some really demanding stuff I had!

As others said, support/any communication with this app is non-existant. 14/05/2020 -Edit: Support has been much more responsive and helpful once contact with the company was established- That would not be an issue if the knowledge-base covered all its issues and people could just do it themselves. The app has been successfully installed and is "working" indeed. That is the postcode widget works, the checkout works and the delivery zones and rates work. The annoying zapietld can be removed(for the customer but not the admin in the orders page) and the app can be integrated onto any theme following their instructions easily. Awesome on the front end! But, and that is a huge BUT what about the backend?

EDIT: Retracted Point 1, this was an error due to the accelerated checkout. All the orders appear when the accelerated checkout is disengaged. This could indeed be found in their knowledge-base but was not part of the setup process.

1) Orders DO NOT appear in the App Dashboard, they do only if and when they feel like it! Managing orders by date & time to be delivered(rather than created) becomes impossible because from 10 live orders you might get 5 or 6 of them to appear and the rest are somewhere in outer space, never to be seen again. This makes the app kind of useless for its intended purpose. As staff cannot use this app to manage the orders from the app backend. You might think that one of the other Print or Order management apps could perhaps take over and simply use Zapiet as an in-between but after trying them all I must report that none of them have the functionality to sort orders by the delivery date and time that Zapiet has fed into them. They are there as notes though. This really puts us in front of a wall as fast-paced environments require fast-paced and reliable software to be able to keep up.

2) Date Format, Zapiet passes all orders in this format YYYY-MM-DD, which is not very convenient in the UK, this may not be a problem for low volume store with few orders but for bulk orders it opens itself up for a lot of mistakes to be made. Funny that in 2020 software still struggles to give the user the option to see the date format in his/her own preference.

I was having huge issues with customers choosing the wrong shipping type, choosing store pick up when they live out of state. choosing delivery when they live outside the delivery zone etc. The post code checker for deliveries means I can set a maximum distance for driving. I can choose the default shipping type, customise rates, customise notifications etc. I had a few issues getting it started due to needing some code changed in my shopify theme but Sandy fixed it in the time between I went to bed and when I woke up. Great service, great app, highly recommend!

The app itself is actually very good. However, the company are clearly struggling to keep on top of the volume of new customers that they are getting, and rather than stopping selling to new customers, they are continuing to take them on.

This means the app is regularly going offline for all customers and is costing stores a lot of money as the checkout completely breaks.

In case it helps other people, the status page is here: https://status.zapiet.com/

So glad we stumbled across this app, it has made a world of difference in running our store. The assistance I received from the support team has been fantastic. Their assistance in the setup process has been invaluable. A big shout out to Luke and Sandy - thank you so much, keep up the great work as it is greatly appreciated,