Zapiet ‑ Pickup + Delivery

Hey guys,

Thank you for your feedback. I am sorry to hear that you had difficulties uninstalling our app.

Removing our app from your theme is super easy! In-fact only a single line needs to be removed from your theme.liquid file.

We have a step by step guide and video on our help center that explains how to remove our apps code from your theme. We also email this guide to you automatically when you remove our app from your store: https://zapiet.freshdesk.com/en/support/solutions/articles/60000606810-how-to-uninstall-store-pickup-delivery-by-zapiet.

In addition we provide 24/7 live chat and phone support, so in the event of an urgent issue such as this, please do not hesitate to get in touch with us so a member of our team can assist you.

I have already replied to your support ticket and I am eagerly awaiting your reply . I am certain you will love our app once I have correct configured everything for you :)

Speak soon!

Ronan

Hi Hank,

Thank you for taking the time to share your feedback. We'd like to apologize for the issues you encountered with our app – the slow response time and the challenges during installation are certainly not the experience we aim to provide.

We're actively investigating why our team took longer to respond to your messages, as this is not our usual standard of service.

Regarding the installation and checkout problems, we sincerely apologize for the inconvenience caused. We've reached out to you directly to address these theme-related issues and would be happy to resolve the problems you encountered.

Please know that we're here to help.

Kindest regards,
Klaudia

UPDATE: 9th August 2023

Hello,

We wanted to let you know some great news - in response to your feedback, we have developed an alternative solution for rates, which doesn't require adding the Shopify Carrier Service API to your plan!

It also doesn't require adding an unnecessary product to the cart, or use the Draft Orders API, which means we can maximise compatibility with other apps with this new rates feature.

We'd love you to give you another free trial of Zapiet - Pickup + Delivery to let us know your thoughts on our new rates feature. If you'd like us to enable this for you, please reach out on support@zapiet.com or via the live chat on zapiet.com so one of our agents can walk you through the setup!

Best wishes,

Bogi
Assistant Support Manager - Zapiet

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Thank you for taking the time to write your review. We take all feedback incredibly seriously and so I have provided responses to each of your points.

1. The $20/month additional charge
This additional charge is for a Shopify feature called the Carrier Service API. The Carrier Service API is the only way that app developers can generate rates within your checkout. Zapiet take no commission and have no financial benefit from this charge. This is a business decision set by the powers that be at Shopify. You can use our app without this feature, but we won't be able to prevent your free pickup rate from appearing when a customer selects delivery.

2. Subscriptions
We currently have an active integration with Bold's Subscription app. It is used by 100s of merchants each day. We are actively working with the other major subscription players to provide additional support for their apps as well.

You mentioned you had a "Major Conflict", can you please email us and let us know what that conflict was? We can then work to address it for you.

3. Uninstalling
After the previous review you mentioned we have updated our app to simplfy both the install and uninstall process. You can now specifically select which theme you want to install our app on (or choose none). When you uninstall now, our widget will be immediately removed from your store.

There is then some additional steps required if you wish to fully remove all our code from your theme. But from the moment you click uninstall none of our code will run, and your theme will function as it did originally.

The reason we have to inject our code into your theme like this is so that your customers can't checkout before first selecting their pickup or delivery date and time. It is not techncially possible on Shopify to do this any other way.

We also have near 24/7 support now. So if you do ever have any questions or get stuck just hop on live chat with us.

4. Design
We're super glad you like the design of the app! We've spent a lot of time trying to perfect the user interface to make it as easy as possible to use, and to fit in with the rest of the Shopify ecosystem.

Thanks again for your feedback! We hope the above shows that we are actively listening to both yours and other merchants feedback and that we are rapidly implementing improvements when and where required.

Kind regards,

Andy

Hi Phillip/Kent,

I'm Andy the Founder of Zapiet. I want to sincerely apologise for the issues you have experienced and the slow response from my support team. We have been inundated recently with support requests as merchants around the globe quickly switch to pickup/delivery first commerce in response to the COVID-19 crisis. We are rapidly scaling our support team to keep up with demand.

The moment you uninstalled the app you should have received an automated email from me containing the exact steps required to remove our widget from your shopping cart page. It's as simple as removing {% include "storepickup" %} from your theme.liquid file.

We also have a fantastic help center at support.zapiet.com that contains the uninstall instructions. As well as asking you to bookmark a link to the uninstall guide when selecting which theme you want to add our app to.

If you are wondering why we can not automate this process, it's because of technical restriction with Shopify. The method of providing an automated uninstall has a strange knock on effect of allowing customers to checkout without selecting a delivery/pickup date or time. If you would like further details on this please let me know.

I would love to help get you up and running as i'm confident once you are you will love the app!

I hope to hear from you soon :)

Andy Cargill
Founder of Zapiet

Hey guys,

Thank for leaving a review, we really appreciate our customers feedback.

I am really sorry to hear that you had a bad experience with our app.
It sounds like you had some issues with your configuration.

Our support team are available almost 24/7 and are happy to assist you with configuring our app and ensuring there are no issues before adding it to your live store.

Please get in touch with our support team so that we can get your store up and running ASAP.

I look forward to hearing from you.

Kind regards,

Ronan

Hi Pine Street Clinic,

Thanks for your valuable feedback.

Seconds after uninstalling the app you should have received an email from us which contained step by step instructions on how to remove our widget from your shopping cart page, as well as information on how to get in touch with our customer support team via live chat, email or phone.

Removing our widget required the deletion of a single line of code from your theme. We purposely designed the app this way to ensure the removal process was as seamless as possible.

We wish you the best of luck with your venture and with finding an alternative app that better fits your budget.

Kindest regards,

Andy

Hi there,

It's wonderful to see your review!

I want to thank you back for your polite and patient approach, it's been a great pleasure to help you out with Zapiet - Pickup + Delivery.

You are always welcome to get back to us if you need any assistance.

Warm regards,
Pavlo

Thank you for taking the time to review our Zapiet - Pickup + Delivery app Angela, it's much appreciated!

If you have any other questions down the road, please do not hesitate to send us a message.

Warm regards,
Jessica

Thank you so much for the 5-star review for Zapiet - Pickup + Delivery! We're thrilled to see your positive rating and hope our app continues to support you.

If you ever need assistance, we’re here to help!

-Steph