Zapiet ‑ Pickup + Delivery

Stephane provided us with excellent service and was able to get our local delivery back up and running. He also took the extra step to make some great recommendations to help our user experience and overall functionality. 5 stars!

Zapiet is a great app, their support is phenomenal, especially Jessica.

We have very weird and strict shipping rules along with our in-house local delivery model and Zapiet have done everything required to the best of their abilities to make our unique specifications work the way we want.

Ran into some issues when first installing and setting up this up (likely caused by us not the software), but between their AI Chat and quick live merchant support specialist, Jayne, we were back up and running quickly. Although could use some improvements with bulk edits and changes, Zapeit P&D has a ton of features and excited to get setup completed and start using it on our new site.

Zapiet has had great customer service so far, and has been able to quickly customize text here and there and make sure the app is functioning correctly. Easy to set up and happy so far - no more deliveries outside our delivery radius!

The app allows you to be able to customize how you want to engage with your customers through store pick up and delivery options. While it took some getting used to the app set up at first, the customer service was 5 star and they were available and easy to work with. They went above and beyond to fix the problem. Highly recommend.

By FAR the best app support we have had in our transition to Shopify. Knowledgeable and fast with quick understanding of our unique needs. They left my store better than they found it.
And the app absolutely rocks at doing the job it's designed to do. Thanks so much!

It rarely works, and when it does, it's very confusing. Our staff keeps finding orders that have been fulfilled in Zapiet but don't get updated in Shopify. And we have to keep training them to use Zapiet ONLY for in-store pickup orders or local delivery orders, but to use Shopify for UPS orders.

That said, this type of incomplete, poorly planned app integration seems to be the standard at Shopify. If I knew a year ago what I know today, I would not have chosen this suite of poorly planned products. And, to rub salt in the wound, the monthly license fees border on rapacious, even if the product actually worked well.

We use this app across all our stores as we use multiple carriers and different delivery days for each. Easy to use, works perfectly for us, has majorly improved our customer experience, and their support is always very helpful when we come across issues or need to see how it can integrate with apps we add on.

The Zapiet - Pickup + Delivery app is essential to my store, and I continue to be happy with the functionality and customer service. The team is responsive and incredibly helpful - I recently dealt with both Gabriel and Betty, and they were quick to escalate and resolve my integration issue. Overall, the app makes the day-to-day functioning of my business so much easier and saves a lot of back and forth with customers about delivery.

I am so impressed with customer support. I was having issues installing everything properly. We are a flower and gift shop and we need to be able to offer delivery/pick up and shipping. We also have charges for delivery based on zip code. It's a bit complicated and Zapiet jumped on and helped me work through everything so that it not only functions the way we need but it also looks great and is intuitive for the customer. Highly recommend!