Zapiet ‑ Pickup + Delivery
ตรงตามมาตรฐานคุณภาพสูงสุดของ Shopify ในด้านความเร็ว การใช้งานง่าย และมูลค่าของผู้ขาย
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I'm paying from 1 year 49 $ per month for this app, the app is very unstable and the customere care is very slowly ! From one month every day is a new problem, i opened many tickets and every answer it was an escalation with a "senior"...i'm so frustrated
Hi there,
Thank you for your feedback.
I am really sorry to hear that you had a bad experience.
Over the past couple of weeks we have made some major upgrades to our infrastructure which will bring bring a vastly improved experience for you and your customers in the long term.
We had to do this update before Black Friday/Cyber Monday so everyone could have a less stressful holiday period. Unfortunately, the updates had a few knock on issues that we’ve tried to fix as fast possible.
We are just in the process of ironing out the last of these issues. Our support team also experienced an extremely busy week last week which did result in our response times rising above the norm, we have now cleared the backlog of tickets and the response times are returning to normal.
A member of our support team will contact you immediately to help resolve any outstanding issues.
Kind regards,
Ronan
I use this app for my dessert shop and have been working closely with Pamela and Ismail to fix a couple of issues related to my store's theme, as well as make some small changes to better fit my needs. The customer support has been AMAZING. Responses have been quick, detailed, and issues were fixed promptly and effectively. I would definitely recommend this app as the customer support is impeccable.
Thanks so much for your lovely review and recommendation!
It has been a pleasure working with you to get your store up and running again and we are glad you are happy with our service.
Wishing you and your business all the very best this year!
Pamela
I worked with Andy and he was an amazing helping hand getting my store running correctly... i wish more apps had help like him..
Fr:
Cette app est très bien, il y a plusieurs option et très facile à configuré.
Parcontre, depuis plusieurs mise à jour de leur part. Certaine chose que je pouvais faire avant n'est plus possible et le support ma informé qu'il fallait ajouté un autre de leur app pour que tout cela fonctionne.
Ce qui est a mon humble avis inacceptable. Eng:
This app is great, there are several options and very easy to configure.
Parcontre, since several updates from them. Some chose what I could do before is no longer possible and support informed me that I had to add another of their application for it to work.
Which is in my humble opinion unacceptable.
This app was a life-saver when the pandemic first hit. It is fairly easy to set up and it works with Bespoke Shipping. What has started to become frustrating is the dashboard and support. Over time, more and more old orders have started to hog the front page of the dashboard where it used to have the newest orders first. I messaged support and they said there is nothing they can do about it. Another issue is that every user essentially has admin credentials. Given that this is meant to serve businesses with multiple locations, that should be a higher priority to ensure staff doesn't mess with settings.
Hey guys,
We're terribly sorry to know that you had a bad experience with the order view in the app.
Instead of copying Shopify's Orders view, we wanted to offer an added value and use our orders tab to filter and search for orders that have a date applied by our widget. However, we can absolutely see that for a business like yours, providing the ability to search and find orders without dates on our dashboard is equally important. Our development team is already exploring the use of the order created date for those orders.
As for the staff accessing all the settings of the app, Shopify's staff account permissions are limited to the main tabs in the admin panel of Shopify and do not cover the inside tabs of the app. By giving access to the Apps section to your staff they will be able to access all the settings of any app, not just ours.
Thanks again,
Ismail
I truly love this app and the whole support team - I've watched them develop into such an amazing app for a while now and I highly recommend their service. It is so easy to use and any questions I have are always cleared up in the most professional, fastest, and easiest way!
Thank you for the awesome review! We do try our best to help and resolve issues quickly while providing as much information as possible.
Stephane
Very good app, lots of setting options. Regarding the support is excellent we can not do better Jessica, Chloé and Clémentine very good job!
Hi there,
Thank you so much for your kind words! It was a pleasure working with you, if there is anything else we can help you with please do not hesitate to reach out :)
Hope you have a wonderful day!
Clemency
Took me a while to figure out some aspects but it's a great app. Customer service was **really fantastic** - so helpful & proactive. Highly recommended.
Hello there,
Thank you so much for this lovely comment ! I was happy to discuss with you on our live chat, and to make sure that your configuration was matching your needs.
Don't hesitate to come chat with us again, if ever you need.
Sandy
Fantastic app and more importantly - really quick support. Sam made the amendments for me and actually gave himself more work by making minor suggestions to help improve the flow of the checkout.
Thank you so much
Great App and support. We were able to change the text throughout the plugin to suit our copy tone of voice, customise email templates and the rest of the process was straight forward to setup. Andy was on hand to help with our themes Ajax cart implementation.