Zapiet ‑ Pickup + Delivery

This is by far the most important app in our store. Functioning without it would be way more complicated than is now.
We are an eclair store. Customers place orders in advance quite very often. It's August 2021 and latest order to be processed, now in our system, is for May 2022.
Zapiet helps us manage our day to day orders, both with pickup and with Local Delivery.
I have probably tested all the apps offering similar functionality, and this one is by far the best.
Support is amazing, the list of features is quite very long and I have started to appreciate all of them.
The app can be better though. If you will use it long enough you will realize that developers are not using it. They just rely on the customer's feedback to make it better. Because of this, sometimes, there is a difference in what developers think customers will need and what really customers need.
If I would be them I would start a shop to sell real products, just for the sake of feeling what a customer feels.
However, as it is, the app is amazing and extremely valuable for us.
Thanks to the developers for building it.

Awesome app, awesome experience. This app has totally changed the way we run our business and has led to a much more positive customer experience and increased sales. Andy and his team will work with you to provide personalized support to make sure that you are satisfied and the app works the way you need it to. If you're considering offering in-store pickup or local delivery stop searching and get this app!

Really helps to streamline the order flow, allows you to see which orders are local and which are not.

The support team is incredible. Within minutes of reaching out, I was put in contact with Jessica over live chat. She was great. She quickly resolved my issue and then took the time to walk me through the solution with screenshots and examples.

Jessica was an absolute rock star with great direction and advice. She is a clever consultant who managed through a very challenging situation. Bravo team Jessica. She is a one in a million.

Great support! Helped with set up and updates. App works for all of the features that I need it to do

This app has been instrumental in our shift from an entirely in-person retail experience to a more diversified model (thanks to COVID-19). It takes considerable time to ensure that you have it configured just right --and it might not necessarily do everything the way you want-- but it's key that you take the time to understand it and test it after configuration. It's not safe to assume that the way you want something to work/function is always the 'best' way, so keep an open mind about customer workflows. After five weeks of use, this app has been a game-changer for our business. Also, the customer support team has been very helpful on a number of questions.

Sam you are absolutely amazing! Unfortunately I haven't spoken with Andy. But I'm sure he is just as awesome as Sam is! Sam was fantastic with answering pretty much every single question I had! Trust me I had plenty. All new to this, and Sam made me feel very comfortable with setting up store pickup + Deliveries! With just a two man operation they answered pretty quickly to e-mails. Which to me says a lot! Honestly, I would recommend this app if your looking for awesome people to work with and this amazing app for your website! It`s deffintly a game changer for sure! Thank You Sam!

I am writing this review after having an issue... an issue that was not the fault of the app, but due in part to the accelerated speed of technology advancements, requirements, changes, and improvements - the alterations did not gel with the app I had previously installed (the update was available, but I am not proficient enough in the multistep revisions to save myself).
I use Shopify for my store, Store Pickup + Delivery is the ONLY app I can use to meet my specific and unique needs.

I called for help, and my call was answered! These guys are the real heros of today, not nearly enough credit goes to developers who keep our back of house operations running.
As technology advances, and changes occur more readily and applications have to talk to other code developed by outside developers, you need to have a dedicated team of caring and competent people on your side. I will stick with these guys for the long term, they have my business, they saved my rear in a critical situation and I could never ask for more than their excellent customer service, and knowledgable responses.

Store Pickup + Delivery is the backbone of our online store and is an incredibly well-built app. Their customer service is legendary! No matter who I deal with at Zapiet I always always get exceptional customer service who go the extra mile to be meticulous in their work and response. Well done Zapiet! Customer forever!