Zapiet ‑ 取货 + 送货

Zapiet ‑ 取货 + 送货

评论 (1,539)

整体评分
4.8
每个评分等级的数量
  • 88% 的评分是 5 星
  • 5% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 5% 的评分是 1 星
2019年9月13日

I found this app SUPER easy to set up and it gave me the exact customization I needed. When I got stuck on something, the customer support team literally replied and had it fixed within minutes!! Our store hasn't gone live yet, but from our test orders etc the app seems to be working perfectly and is a really great addition to our store.

Flax & Beets
爱尔兰
5个月 人在使用应用
2022年12月1日

Five stars not just for the app, but also for Jessica from customer support who immediately identified the issues I was having and provided quick solutions. Would recommend

La Fromagerie
英国
4个月 人在使用应用
Zapiet已回复 2022年12月1日

Hi Alessandra,

Thank you so much for your kind words and lovely review!

It was my pleasure helping you with our Store Pickup + Delivery app today and if you have any other questions, please do let us know.

Kind regards,
Jessica

编辑时间:2019年10月16日

Not saying this is the perfect pickup solution. But it is the best one I can find. I really like it's bulk orders status editor and pickup security code. Hope it will continue to improve on its pickup only mode in future. Also, the supportive staff is really helpful and responsive.

FreshWho
美国
4个月 人在使用应用
2017年3月28日

Great app, especially with the latest update. The customer service has been top drawer. More than happy to help at any step of the way. Would highly recommend this app to anyone trying to juggle standard delivery, click-and-collect and local delivery.

Tall Boys Beer Market
英国
4个月 人在使用应用
2019年12月6日

The app is great but that's not the reason you pay the monthly fee, you pay the monthly fee for the 5 star support! If you run into any issues they will fix it fast and guide you through it so you can get back to running your business.

To your door Barrow
英国
4个月 人在使用应用
编辑时间:2020年4月11日

Hi everyone!

This is an updated review just after 6-7 hours. I went to bed around 2am not being able to figure out the issue my store was having. I woke up to an email from the support team asking if they could personally onboard my shop with your app. Although their app is a bit more expensive, the support itself was well worth the extra expense. My store is now up and running with customer purchasing and they are having a streamlined process. I'm excited to get this going and serve my community.

___________________
I didn't even get a chance to use this app due to no response in customer service after a few emails. I'm switching over to another app.

Thank you

The Golden Marrow
美国
4个月 人在使用应用
Zapiet已回复 2020年4月11日

Hi Calvin,

It’s Andy here the Founder of Zapiet! Thanks so much for your feedback. I am so sorry for the delayed reply from my support team. They have been absolute inundated with support requests recently as merchants try and switch to pickup/delivery first. We are doing everything we can to speed things up.

I have just sent you an email offering to jump straight in personally and help get your issues resolved.

Although our app is a little more costly than the competition, it is for very good reason. I’m sure once I get you setup you’ll absolutely love our solution.

I’m here ready and waiting to help :)

Kindest regards,

Andy Cargill
Founder of Zapiet

编辑时间:2022年4月27日

I had a bit of trouble with my checkout flow (only allow pick up and also to not enable shipping) and the rep, Jessica, really helped me. She even brought up things I was not aware that I might want to change so that's even better. Everything was clear and fast. Great support.

An Che Desserts
加拿大
4个月 人在使用应用
Zapiet已回复 2021年7月19日

Hi,

Thank you for your kind review and words.

It was lovely chatting with you and so glad to have been able help .

If you have any other questions down the road, please do not hesitate to send us a message.

Best wishes,
Jessica

2021年3月29日

Fast & easy to access customer service. Pleased with my onboarding and early stage use of Zapiet. Highly reccomend.

Vintage Vino
美国
4个月 人在使用应用
Zapiet已回复 2021年3月31日

Hey there,

Thanks for letting us know about your experience with the app & our support team so far I'll make sure to pass on your comments to Charlie!

Best wishes,

Bogi

2015年5月8日

If I could give this app 300 stars I would! We have had issues with our calendar/date picker app since it was installed a few years ago. Pickup orders account for a high percentage of our orders - and it was challenging to capture the information accurately - resulting in lost sales. Enter Andrew with this amazing app! Not only does the app far exceed our expectations, the high level of customer service Andrew provides is second to none. I highly recommend this app!

juice. Nashville
美国
4个月 人在使用应用
编辑时间:2020年4月23日

Great customer service! We had trouble with the install and their team helped it get resolved quickly. Once we got it working the app works great!

Three Brothers Wineries and Estates
美国
4个月 人在使用应用