Zapiet ‑ 取货 + 送货
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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Brilliant app and Andrew more than happy to assist, I can highly recommend,.
Installed the app today with very minimal fuss - experienced a minor css issue due to our theme but Sam from the zapiet support team fixed it up for us in no time.
The app itself looks fantastic, blends in with the theme perfectly and is so easy to use - and I can't speak highly enough of the after support (thanks again Sam!)
5 stars, highly recommend.
I loved the support Klaudia gave me to customize the widget to my need. Tried 10 different apps for local pick up and this is definitely the only one that looks great and is also bilingual.
Hi Steph,
Thank you for the kind words and for choosing to go with our app!
It was a pleasure assisting you with matching our widget's colors to your store's.
Please feel free to jump back on chat should you need anything else.
Have a great day ahead,
Klaudia
Zapier is much better than the other apps available. It is not only the app, but the amazing staff. High 5 to Jessica for the enormous support on helping to get the app installed and during the setup process. Jessica was exceptionally helpful and knowledgeable. I appreciate her support.
Thank you very much Juan for taking the time to leave such a lovely review
It was delightful chatting with you and assisting in the installation and setup of your pickup and local delivery using our Zapiet - Pickup + Delivery app for your store.
If you have any other questions or need any further assistance, please do not hesitate to reach out.
Warm regards,
Jessica
I tried installing and setting up the App. I didn't have any luck with getting it working. Submitted two support requests with no luck getting help.
Hi Rockford Art Deli,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April.
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up on the support front as we just did not have enough man hours available to keep up.
We have since grown our support team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.
I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.
I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.
I hope to hear from you soon :)
All the best!
Andy Cargill
Founder of Zapiet
Excellent service à la clientèle! Très rapide et efficace pour régler les problèmes. Bonne accompagnement dans toutes les fonctionnalités possibles. Je recommande.
Bonjour Sarah,
Ce fut un plaisir de vous aider avec les différentes fonctions de notre application ; obtenir notre widget sur votre site, supprimer un code/app en conflit, les notifications par courriel, etc.
Si vous avez d'autres questions, n'hésitez pas à envoyer un message.
Merci,
Jessica
Could never get app to work support seems to be non existent with this company or person or what ever it or they are. But they need to hired someone or stop offer this app on this platform if they can’t handle it waste of time
* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *
Hi 4everKeepsakes,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April.
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.
We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.
I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.
I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.
I hope to hear from you soon :)
All the best!
Andy Cargill
Founder of Zapiet
App looks great on the site but doesn't actually work. When customers select in-store pickup or local delivery, they are only given shipping as an option. Have been trying for over a week to get help from support but I have received no response from the developer nor have they responded to the Shopify Expert who is trying to help me get this installed and working.
Hi Franscakeandcandy,
I'm Andy the Founder of Zapiet. I'm super sorry for the delayed replies you've had from my support team. We have just been inundated with merchants needing our help recently and are trying our best to reply as fast as possible to everyone.
I am sure I can resolve your issue promptly and you'll be loving the app again very soon!
I will send you a personal email within the next couple of minutes :)
Andy Cargill
Founder of Zapiet
www.zapiet.com
Stephanie did an excellent job helping to sort out some issues we were having with multiple locations. Great customer support and service.
Thanks for the lovely review!
It's always nice to see our merchants giving such wonderful feedback on not just our products but our teams as well
-Steph
If you have more than 1 language in your store don't even bother installing this. 2 guys (Luke and Sandy) were stating that we can change the text 'shipping location' to 'pickup location' but were unable to do so because of incompatibility with our translation app. After switching to another compatible app and after a week long going back and forth through 25+ emails, Ronan (as probably more experienced guy) stepped in and clarified that it is not possible with the following response: it appears that my colleagues were a bit confused about the limitations of the translations API. What is funny and mostly why this is 1 star is that he completely disabled the app on the theme we were working on immediately after sending that email. Really sneaky.
Hi Filip,
Thank you for taking the time to leave a review, we appreciate all feedback.
Again I would like to apologize for the confusion about the locale files, I have ensured that the whole team are now aware of this to avoid any confusion in the future.
I would also like to assure you that I did not disable our app or any of its features after our conversation.
I take great pride in assisting our merchants and I would never do something intentionally that would negatively impact a merchants store.
I have reached out to you via email in the hopes that we can arrange a call to further discuss this.
I hope to hear from you soon.
Kind regards,
Ronan