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After 2 yrs of trying to figure out why they don't offer actual US support during US hours, I am now losing business due to their lack of response. Since it takes 24 hrs for response, and only on UK time, I'm removing it. I need an app that actually has US or scheduled support, and phone # which they do not, and help for my business. Not worth the $
Hi Lori,
Thanks for taking the time to provide your feedback, and for your continued support over the years.
We are a UK based company but do offer extended hours of support ...
This app works great, has all the options you should need for a local delivery service. The support is AMAZING, I usually receive a reply and a fix within an hour. Keep up the good work guys!
This app does exactly what we need it to do, and the support is awesome! We had a few questions that they were able to help us with quickly.
This is the best app in the appstore for local delivery!
Not just the app itself - the customer support is outstanding!
They helped us so quick and gave us the solution we needed - even in small details to make the customer experience nearly peferect.
Go on with that guys!
Zapiet is amazing. The app has been a huge help in overcoming some of the limitations of the core Shopify app. The staff at Zapiet has gone above and beyond in helping us configure this app to work exactly as we need it to!
Hi,
We really appreciate your review of the app! Amazing to hear our support team pulled out all the stops for you too.
Best wishes,
Bogi
Assistant Support Manager - Zapiet ...
Our most useful app. And they have a 5 star support. They are the best!
Thank you for taking the time to leave a review. It's great to hear a busy florist store such as yours find a lot of our features useful and that you appreciate our support.
...This app was a life-saver when the pandemic first hit. It is fairly easy to set up and it works with Bespoke Shipping. What has started to become frustrating is the dashboard and support. Over time, more and more old orders have started to hog the front page of the dashboard where it used to have the newest orders first. I messaged support and they said there is nothing they can do about it. ...
Hey guys,
We're terribly sorry to know that you had a bad experience with the order view in the app.
Instead of copying Shopify's Orders view, we wanted to offer an added ...
Nous avons ajouté cette application à notre eshop pour pouvoir paramétrer au mieux nos livraisons & click&collect, la mise en route a été un peu laborieuse (ce qui explique la note, si j'vais pu j'aurais mis 4,5 ;) ) mais à chaque fois que nous avons eu un problème ou une question nous avons rapidement reçu aide ou réponse, et une fois que tout est fonctionnel l'app est juste top !
I am using this app to coordinate local deliveries, shipping and store pick up and make life easier. The app elegantly integrates with Shopify and offers tons of customization. The customer support has been incredible so far, fast and efficient.
Hey Dylan!
Thank you much for your kind words! It was lovely assisting you guys today 🙏🏻 please know that we are always happy to help!
Thank you,
María
Really love the new features on the app. We needed a reliable app that can allow our customers the option of picking it up from our warehouse or having it shipped to them. Adam really came through for us, and got the app up and running on our store quickly. He's incredibly thoughtful and patient. Cheers to the Zapiet team!