Zapiet ‑ 取货 + 送货
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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Could be a good app, was very excited. The app looks clean and seems to do what I want, but there is no support from the app developers. I installed the trial version, it was working okay the first night 2 days ago from this review post. I did have some questions and tried to contact the developer via Chat Feature (they have yet to respond to any of those questions now ~30 hours later.) The first morning I had app installed, I had my first customer attempt to make a local pickup purchase and schedule it for about 10 days out. The app kept trying to charge him the shipping, it would not remove it. Started trying to get into contact with the developers again, right after that via the Chat function again. They failed to respond to numerous messages so I went to email, which they responded to in a somewhat reasonable time frame, asking for access to my store. I gave access to them in a matter of minutes after receiving their request and also emailed them back right away saying I granted them the access. Now here we are almost 24 hours later and nothing has been corrected, there has been no further communication from them. I don't even think they have logged into the site to investigate the issue. Very hard to run a business when there is an error with an app making it unusable and the developers do not seem to care. Seems like others have the same issue after reading other 1 star review, and it seems their issues are over a much longer time period than mine. Not very reassuring.
Bottom Line: The app is unusable for me. It gives the option for local pickup, but still charges the customer the shipping. Find another app where the developers are actually responsive.
Hi there!
Thank you for taking the time to leave your feedback. I have just taken a look at our support logs and can see that my team replied within a matter of hours to each of your emails (even on the weekend). This far surpasses the average response time for a Shopify app developer.
Although I agree we can do better, which is why we are actively recruiting for additional support staff with the aim of offering live 24/7 support ASAP.
With regards to your rates issue. We are currently the only app on the App Store that has the ability to control exactly which rates are displayed and when. Your shipping rate should not have been appearing when a customer selected to pickup and vice versa.
In your particular case your issue was caused due to not adding a valid Entuire API key within our rates settings page. As soon as you have a valid key in hand please let me know and we can finalise your setup :)
Kindest regards,
Andy
We have a brick and mortar store and an ecommerce site and we needed an app that allowed us to calculate shipping costs for local delivery and allow customers to pickup orders in store. This app does both perfectly and has all customizable options you could want. Andrew went above and beyond to make a few small changes to the way my cart was displaying and he answered a question for me minutes after I sent it.
Great app to help with our next day delivery feature! Clear for customers to see which shipping/delivery method as well.
Hi,
Thank you for leaving us your feedback! It's awesome to hear you're enjoying the features of the app :)
Best wishes,
Bogi
We haven't gotten our site up fully yet, however the Zapiet customer service is the BEST! They have gotten us all set up for local delivery and pickup! By far the best customer service for a Shopify app that I have had.
Wow, thank you for your amazing review! We're absolutely delighted to hear about your positive experience with all of us. We're thrilled that we could assist you in getting set up for local delivery and pickup with Zapiet - Pickup + Delivery app, even before your site is fully up and running. We're here to support you every step of the way as you continue building your site. Feel free to reach out if you need anything else.
Here's to a successful launch of your Shopify store!
Warm regards
Betty
This app has some technical difficulties, so be prepared to restore your website and have a backup plan. The app owners were very accommodating and went above and beyond to please me. Good customer service. Marginal app.
Great app . no bug and customer service helps you very fast so you can have it live in no time. I highly recommend.
Hi there,
Thank you for your kind words.
It was lovely chatting with you!
If you have any other questions down the road, please do not hesitate to send us a message.
Best wishes,
Jessica
DO NOT install, if you feel for any reason, it may not be the delivery app for you. You are UNABLE to completely remove ALL the code it installs in 'Cart'... We had to install brand new theme; as it totally disabled our Cart to Checkout process. BEWARE !!!
Hey guys,
Thank you for your feedback. I am sorry to hear that you had difficulties uninstalling our app.
Removing our app from your theme is super easy! In-fact only a single line needs to be removed from your theme.liquid file.
We have a step by step guide and video on our help center that explains how to remove our apps code from your theme. We also email this guide to you automatically when you remove our app from your store: https://zapiet.freshdesk.com/en/support/solutions/articles/60000606810-how-to-uninstall-store-pickup-delivery-by-zapiet.
In addition we provide 24/7 live chat and phone support, so in the event of an urgent issue such as this, please do not hesitate to get in touch with us so a member of our team can assist you.
I have already replied to your support ticket and I am eagerly awaiting your reply . I am certain you will love our app once I have correct configured everything for you :)
Speak soon!
Ronan
Stephane was extremely helpful when I got stuck during setup and got everything working smoothly in short order. This alone speaks volumes about the product and I'd recommend them from my experience with customer support alone before even having a lot of experience using the app!
Hi!
Thanks a lot for your kind words! We're thrilled to hear that the time spent with our team and our app has been positive.
Your feedback motivates us to keep improving and adding new features to enhance your experience. If you ever have suggestions or questions, feel free to reach out!
Best regards,
-Steph
I was shocked by the number of installs, reviews, and the kind of app behavior when I installed it in my store.
Firstly, I kept on trying to insert my Google API. It took about 40 mins to sync and authenticate; I kept texting customer support, and they saw my texts (status: seen, but no reply).
Secondly, This app blocked my entire checkout function; their functionality would not load anywhere and freezes the scroll and checkout. I have a basic theme from Shopify, and this app could not install itself correctly.
The developers should ensure such problems do not arise for paid users and strengthen your support.
Thanks
Hi Hank,
Thank you for taking the time to share your feedback. We'd like to apologize for the issues you encountered with our app – the slow response time and the challenges during installation are certainly not the experience we aim to provide.
We're actively investigating why our team took longer to respond to your messages, as this is not our usual standard of service.
Regarding the installation and checkout problems, we sincerely apologize for the inconvenience caused. We've reached out to you directly to address these theme-related issues and would be happy to resolve the problems you encountered.
Please know that we're here to help.
Kindest regards,
Klaudia
I had high hopes for this app. I installed it but after working with it for I came to the conclusion that it wasn't for me. I uninstalled it but the change to my checkout page is still there but not active. Dead link. I have communicated wth Zapiet and Shopify. I have responded to the necessary "collaborate" permissions. I have had absolutely no direct response from Zapiet. I cannot install any other app until their residual code is removed. How hard can that be? How hard is it to send an update? This is my first ever negative review. Hate to have to do it. Can't recommend this app
Hi Phillip/Kent,
I'm Andy the Founder of Zapiet. I want to sincerely apologise for the issues you have experienced and the slow response from my support team. We have been inundated recently with support requests as merchants around the globe quickly switch to pickup/delivery first commerce in response to the COVID-19 crisis. We are rapidly scaling our support team to keep up with demand.
The moment you uninstalled the app you should have received an automated email from me containing the exact steps required to remove our widget from your shopping cart page. It's as simple as removing {% include "storepickup" %} from your theme.liquid file.
We also have a fantastic help center at support.zapiet.com that contains the uninstall instructions. As well as asking you to bookmark a link to the uninstall guide when selecting which theme you want to add our app to.
If you are wondering why we can not automate this process, it's because of technical restriction with Shopify. The method of providing an automated uninstall has a strange knock on effect of allowing customers to checkout without selecting a delivery/pickup date or time. If you would like further details on this please let me know.
I would love to help get you up and running as i'm confident once you are you will love the app!
I hope to hear from you soon :)
Andy Cargill
Founder of Zapiet