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Great app with tons of features and flexibility. Great for incorporating local delivery and pickup options for stores. And customer service is superb. Always prompt and helpful at getting minor implementation adjustments solved.
If I can give zero stars, I would. With everything going on, you want your online store to be efficient and streamline. I've put in more tickets to have my issue resolved than orders received! They would escalate and nothing would come of it. Very disappointed!
Hi Emerald Vinyl,
I'm really sorry to hear of the experience you faced trying to get support from my team. Since the start of COVID-19 crisis we have been hit hard on the support front. Only a couple of weeks ago we was a super small team of six people, with an average response time of 2-3 hours.
Since then everything has changed.
We are now a team of 20 and are still actively recuriting. With the aim of getting our response times back down to the best in the business.
I'd love a second chance to show you what Zapiet is made of and how positive the experience can be. Please feel free to drop me an email on andy@zapiet.com and we can arrange a time to hop on a call and discuss further :)
Speak soon!
Andy
We are currently testing the APP and we've had some hiccups but Zapiet support has been responsive and insightful.
Hi Rudy,
Thank you for leaving a review, it is very much appreciated.
It has been my pleasure to help you over the last few days via live chat, screen sharing sessions and email.
Best wishes,
Jessica
Highly recommend. Andy was great to deal. Great communication
This app is fantastic and the support is equally as fantastic! Support really helped with the big as well as small issues we had, and it looks great and very professional when customers use it to checkout.
It is easily the best store pickup app available. Thank you guys for all of your help!
The app works as promise. But what is a no brainer is the fast and effective customer service. I am very pleased with how I was treated and how quickly the resolved the problems I presented. Totally recommend it to everyone who wants to add a pick-up option to their store :D
I think the reviews of this app are pretty harsh. I've tried many different Pickup/Local delivery apps and this one has by far the most options. It is expensive but you get what you pay for. Support have responded quickly and tried to help as much as possible. So far, very happy.
HI Felix,
Thank you very much for your kind words and I am glad that you are happy with our app!
We pride ourselves on having an app with a very large feature-set and even more-so on our world-class support team :)
Thanks again and stay healthy!
Stephane
It really help my online store noticed this season. App support team responded quickly on my queries. Although I need to reinstall due to the seasonality of my store. Looking forward to use this again next season.
Andy has provided the best customer service experience with any Shopify App provider that I've contacted to date. His quick response time, "can do" attitude and knowledge are top-notch. If you need advice or help, ask Andy and he'll get you and up and running.
The install process takes a little while to make it exactly what you need it to be for your own specific use, but if you follow instructions, it is straightforward. The app works well and is the best I found if you offer delivery. When faced with an issue, I contacted support and was helped within 24 hrs and the issue was solved. I am happy with the app and the support.