Zapiet ‑ 取货 + 送货
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
评论 (1,295)
优化
-
按评分
Jessica with Zapiet was amazing- helped solve a store issue that caused lost revenue and spent extra time with us on chat to ensure everything was working properly. Thank you so much.
Hi Meagan,
Thank you very much for taking the time to leave a review!
It was lovely chatting with you and getting your store setup with our Zapiet - Pickup + Delivery app to offer a more dynamic experience for your customer's.
If you have any other questions down the road, please do not hesitate to send us a message.
Warm regards,
Jessica
It rarely works, and when it does, it's very confusing. Our staff keeps finding orders that have been fulfilled in Zapiet but don't get updated in Shopify. And we have to keep training them to use Zapiet ONLY for in-store pickup orders or local delivery orders, but to use Shopify for UPS orders.
That said, this type of incomplete, poorly planned app integration seems to be the standard at Shopify. If I knew a year ago what I know today, I would not have chosen this suite of poorly planned products. And, to rub salt in the wound, the monthly license fees border on rapacious, even if the product actually worked well.
Hi there,
I’m sorry to hear about the issues you’ve encountered with order fulfillment. This isn’t the experience we want our users to have, and I completely understand how frustrating it must be for your team.
We’d love to take a closer look and help resolve this for you. A member of our support team will be reaching out to gather more details and assist with optimizing your setup. We also appreciate your feedback regarding integration and will use it to improve both our documentation and product experience.
Please keep an eye on your inbox—we’re here to make this right.
Veno
Product assistant
Krystabel in customer service solved a complicated issue I had, and did it while I was asleep. It was great news to wake up to in the morning! Thank you!
Hi there!
Thank you so much for taking the time to leave such a thoughtful review!
It was a pleasure helping you get your Zapiet - Pickup + Delivery widget back up and running on your store. If you ever need any help or have further questions, please don’t hesitate to reach out — we’re always here and happy to assist.
Warmest regards,
Krystabel
Excellent customer service and help always. Support team is always available whenever I need them, and they find the issue and provide a solution very quickly!
Hi there!
Thanks a lot for a wonderful review! We're glad to hear you had a great experience—always happy to help!
Have a wonderful day ahead!
Best regards
Betty
Ana at support was amazing! I was having some trouble with getting all our options showing up in our checkout and Ana knew exactly what to do and provided clear next steps. Thank you!
Hi there,
Thanks so much for your kind words! I am glad to hear the rates are now showing up at checkout! Now your costumers will be able to get their flowers delivered or pick them up. (: Do not hesitate to reach us back if anything comes up, we will continue to assist.
Thanks again,
Ana
Always a pleasure and quick responses to help with any issues that may arise. Great communications and easy to understand feedback with sometimes even providing visual aids. Great support.
Hi Fiona!
Thank you so much for your kind words and wonderful review! Providing clear communication and helpful visuals is something we strive for, so it's wonderful to know it’s making a difference. If you ever need anything, we're always here to help!
Best regards
Betty
Have been using this app for a while, came across an issue and Customer Support was excellent at helping us resolve it when we couldn't find the answers online. Thanks so much Jessica!
Thank you for taking the time to leave a lovely review!
I was happy to help to make a few adjustments to our Zapiet - Pickup + Delivery app and a tweak with the locales on your theme (:
If you have any other questions down the road, please do not hesitate to send us a message.
Warm regards,
Jessica
Es muy práctica para ofrecer la opción de pick up, es fácil de configurar, utilizar y la atención a clientes es muy buena. Gracias a Ana que me apoyó resolviendo mis dudas.
Hola!
¡Muchas gracias, fue un placer ayudarte con tus dudas! No olvides que cualquier ora duda o situación nos puedes contactar de nuevo y aquí estaremos para ti.
Con mucho gusto,
Ana
I just completed the initial setup for Zapiet together with Angelo. We have quite a complex setup with local deliveries, national shipping, and a pickup option. Angelo helped me exceptionally well, and we’re about 90% done with what we wanted. I’ll finish the final phase tomorrow, but for now, nothing but praise for the app and the excellent customer service.
Regards, Stephan Stein
Hey Stephan!
Awesome to hear the setup’s nearly there—and stoked I could help out! It’s been a real pleasure teaming up with you to get everything dialed in. Between local deliveries, shipping, and store pickups, you’ve definitely had your hands full, so it’s great to hear things are cruising along smoothly.
If you need anything else down the line, the Zapiet team has your back—we're a message away!
Can’t wait to hear how it all comes together!
Cheers,
Angelo
Maria was great and got us sorted and back online super fast - thank you Maria!
Thank you for your lovely review. It was a pleasure helping you out with your store.
If you need any assistance in the future do not hesitate in reaching back here.
Best,
María