Zapiet ‑ 取货 + 送货
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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A supremely useful app. We mainly use the scheduler feature but it's essential for our shop. This group has easily some of the very best customer support as well, so if you have questions or any issues you can expect personable, considerate and thorough support pretty much any time of day. Really great!
Hello Wyatt,
Thank you so much for taking the time to come write this lovely review !
It has been a pleasure to discuss with you, and your suggestions and feedback are always welcome.
All the best,
Sandy
Stephane provided us with excellent service and was able to get our local delivery back up and running. He also took the extra step to make some great recommendations to help our user experience and overall functionality. 5 stars!
Hi,
Thank you so much for taking the time write such an awesome review!
It was a pleasure to help with the rates at checkout and to offer some advice to better improve the experience for both you and your customers with using our app : )
-Steph
The app is really great and the support team especially Muiz have been quick to help and resolve any problems I faced with setup.
Thank you so much for your kind words and review!
We're thrilled to hear that you're enjoying the app and that Muiz was able to support you quickly during setup. Your feedback means a lot to our team, and we're always here if you need anything else.
Wishing you continued success with your store!
Support was quick, live and excellent. Essential for the less technical type online store owners.
Hi Monica,
Thank you so much for your kind words!
It was a pleasure helping you, If you ever need anything else, don’t hesitate to reach out.
All the best,
(real human) Lui
It rarely works, and when it does, it's very confusing. Our staff keeps finding orders that have been fulfilled in Zapiet but don't get updated in Shopify. And we have to keep training them to use Zapiet ONLY for in-store pickup orders or local delivery orders, but to use Shopify for UPS orders.
That said, this type of incomplete, poorly planned app integration seems to be the standard at Shopify. If I knew a year ago what I know today, I would not have chosen this suite of poorly planned products. And, to rub salt in the wound, the monthly license fees border on rapacious, even if the product actually worked well.
Hi there,
I’m sorry to hear about the issues you’ve encountered with order fulfillment. This isn’t the experience we want our users to have, and I completely understand how frustrating it must be for your team.
We’d love to take a closer look and help resolve this for you. A member of our support team will be reaching out to gather more details and assist with optimizing your setup. We also appreciate your feedback regarding integration and will use it to improve both our documentation and product experience.
Please keep an eye on your inbox—we’re here to make this right.
Veno
Product assistant
Jessica with Zapiet was amazing- helped solve a store issue that caused lost revenue and spent extra time with us on chat to ensure everything was working properly. Thank you so much.
Hi Meagan,
Thank you very much for taking the time to leave a review!
It was lovely chatting with you and getting your store setup with our Zapiet - Pickup + Delivery app to offer a more dynamic experience for your customer's.
If you have any other questions down the road, please do not hesitate to send us a message.
Warm regards,
Jessica
Krystabel in customer service solved a complicated issue I had, and did it while I was asleep. It was great news to wake up to in the morning! Thank you!
Hi there!
Thank you so much for taking the time to leave such a thoughtful review!
It was a pleasure helping you get your Zapiet - Pickup + Delivery widget back up and running on your store. If you ever need any help or have further questions, please don’t hesitate to reach out — we’re always here and happy to assist.
Warmest regards,
Krystabel
Love Zapiet and there customer service is great, always quick and super helpful!
Hi Claudia,
Thank you so much for the kind words! We're thrilled to hear you're loving Zapiet and that our support team has been helpful. We're always here if you need anything!
Warm regards,
Brian
The app allows you to be able to customize how you want to engage with your customers through store pick up and delivery options. While it took some getting used to the app set up at first, the customer service was 5 star and they were available and easy to work with. They went above and beyond to fix the problem. Highly recommend.
Hi Jessica,
Thank you so much for your lovely review! I truly appreciate you taking the time to leave your feedback. It was a pleasure to help with your rates and checkout experience. (:
It was great speaking with you - please reach back out whenever you need!
Angelo
Excellent customer service and help always. Support team is always available whenever I need them, and they find the issue and provide a solution very quickly!
Hi there!
Thanks a lot for a wonderful review! We're glad to hear you had a great experience—always happy to help!
Have a wonderful day ahead!
Best regards
Betty