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When I submitted my support request, I assumed I'd be waiting until the next day for a response and who knows how long for a solution, but Jessica responded within 30 minutes or so and fixed the issue (among others that I hadn't caught) almost immediately. So pleased with their customer service! Thank you, Jessica!
It was my pleasure helping you Sarah with the update of our Zapiet - Pickup + Delivery app and also getting a few other things sorted so that everything is running smooth
Thank you for leaving such a lovely review and please do jump back on the live chat if you have any other questions or need any assistance.
Have a wonderful week!
Jessica
The app has been a huge benefit to our store and team, in combination with Delivery Rates By Zip Code app. We unfortunately have an overly complicated local delivery system that we where able to place place in all the rules with the assistance of the Zapiet support team, since some aspects involved additional code and work arounds.
Super useful in getting our site set up efficiently. Great features. Sam has been super helpful in assisting with setup and explains so in depth that you understand. Great experience. Thank you.
Thank you very much for taking the time to write us a lovely review! We're always happy to help our merchants answer their questions or setup our app via our many support channels, such as screen-sharing.
-Steph
I have used this app for 1 year now. It's the best app for this solution and I have always found the customer service to be very good and helpful
I was having a little problem and I contacted the customer support. They worked with me until the problem was solved. Jayne was super efficient and very very helpful and she kept checking on me to see if the problem was really solved for good! Thank you!
This is the best app if you're looking for an app with store pickup, delivery, and shipping at the same time. For me, the best part of this app is that I get to choose which date I could block and unblock every store location. i also can add special holiday hours. Also, I could block the specific product to the specific location, delivery date, or shipping date. IT'S THE BEST APP!!!!!! AND, AND, AND I LOOOOVE THEIR CUSTOMER SERVICE! They really help in all your needs I mean ALL!!! Sometimes I needed help that is not even covered on their app but still helping us. This app is worth every penny! Makes your business run easily! Thank you again.
Hi Zarah,
Thank you so much for the wonderful review!
It has been an absolute pleasure setting up the app and configuring your store with you and we are really happy to hear how much you love all the features you are using! Wishing you all the best with the store and we are here as always if you need anything else.
Best wishes, Charlie
This app is great. We use it across 5 different stores. Customer service is unbelievable - they're always available on chat and field questions and help to sort things out very quickly.
Hi there,
Thanks for the amazing review! We're really pleased to hear that you're enjoying our app and using it on multiple stores!
Cheers,
Klaudia
These guys are awesome, always at hand if help is ever needed (Sam your a star). If i could give more than 5* i would.
Great app and even better support! Would definitely recommend, just be sure to check other app integrations and everything will work beautifully.
Hi Carlos,
Thanks so much for the awesome review!
I'm really glad our app does everything you need it to do. It was my pleasure assisting you today.
We're here should you need anything else.
Have a great day,
Chloé
Wonderful app and we've definitely become dependent on it. Support and assistance are super responsive and helpful!