Zapiet ‑ 取货 + 送货
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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Krystabel in customer service solved a complicated issue I had, and did it while I was asleep. It was great news to wake up to in the morning! Thank you!
Hi there!
Thank you so much for taking the time to leave such a thoughtful review!
It was a pleasure helping you get your Zapiet - Pickup + Delivery widget back up and running on your store. If you ever need any help or have further questions, please don’t hesitate to reach out — we’re always here and happy to assist.
Warmest regards,
Krystabel
It rarely works, and when it does, it's very confusing. Our staff keeps finding orders that have been fulfilled in Zapiet but don't get updated in Shopify. And we have to keep training them to use Zapiet ONLY for in-store pickup orders or local delivery orders, but to use Shopify for UPS orders.
That said, this type of incomplete, poorly planned app integration seems to be the standard at Shopify. If I knew a year ago what I know today, I would not have chosen this suite of poorly planned products. And, to rub salt in the wound, the monthly license fees border on rapacious, even if the product actually worked well.
Hi there,
I’m sorry to hear about the issues you’ve encountered with order fulfillment. This isn’t the experience we want our users to have, and I completely understand how frustrating it must be for your team.
We’d love to take a closer look and help resolve this for you. A member of our support team will be reaching out to gather more details and assist with optimizing your setup. We also appreciate your feedback regarding integration and will use it to improve both our documentation and product experience.
Please keep an eye on your inbox—we’re here to make this right.
Veno
Product assistant
The app allows you to be able to customize how you want to engage with your customers through store pick up and delivery options. While it took some getting used to the app set up at first, the customer service was 5 star and they were available and easy to work with. They went above and beyond to fix the problem. Highly recommend.
Hi Jessica,
Thank you so much for your lovely review! I truly appreciate you taking the time to leave your feedback. It was a pleasure to help with your rates and checkout experience. (:
It was great speaking with you - please reach back out whenever you need!
Angelo
Excellent customer service and help always. Support team is always available whenever I need them, and they find the issue and provide a solution very quickly!
Hi there!
Thanks a lot for a wonderful review! We're glad to hear you had a great experience—always happy to help!
Have a wonderful day ahead!
Best regards
Betty
I just completed the initial setup for Zapiet together with Angelo. We have quite a complex setup with local deliveries, national shipping, and a pickup option. Angelo helped me exceptionally well, and we’re about 90% done with what we wanted. I’ll finish the final phase tomorrow, but for now, nothing but praise for the app and the excellent customer service.
Regards, Stephan Stein
Hey Stephan!
Awesome to hear the setup’s nearly there—and stoked I could help out! It’s been a real pleasure teaming up with you to get everything dialed in. Between local deliveries, shipping, and store pickups, you’ve definitely had your hands full, so it’s great to hear things are cruising along smoothly.
If you need anything else down the line, the Zapiet team has your back—we're a message away!
Can’t wait to hear how it all comes together!
Cheers,
Angelo
Ana at support was amazing! I was having some trouble with getting all our options showing up in our checkout and Ana knew exactly what to do and provided clear next steps. Thank you!
Hi there,
Thanks so much for your kind words! I am glad to hear the rates are now showing up at checkout! Now your costumers will be able to get their flowers delivered or pick them up. (: Do not hesitate to reach us back if anything comes up, we will continue to assist.
Thanks again,
Ana
I would give this zero stars if I could. We installed the app, and it broke our store. Customers could no longer checkout. The standard shopify button was just dead. They blamed Shopify. Their app leaves code even after you deinstall it. This resulted in finger pointing between the app and Shopify. Meanwhile we are losing business by the minute. I would give this app minus stars if that option were available.
Hi there,
We’re very sorry for the trouble you’ve experienced. We understand how critical checkout functionality is, and we never want any store to go through what you described.
We want to assure you that we take this seriously and have been in direct communication with you to investigate and resolve the issue as quickly as possible. We know how frustrating it can be when it feels like you're caught in the middle of platforms pointing fingers — that’s not the experience we want to create.
We’re continuing to work closely with you to get everything resolved and sincerely hope that once things are fully back on track, you’ll consider updating your review to reflect the outcome.
Thank you for your patience as we work through this.
Diego & Jessica
The Zapiet - Pickup + Delivery app is essential to my store, and I continue to be happy with the functionality and customer service. The team is responsive and incredibly helpful - I recently dealt with both Gabriel and Betty, and they were quick to escalate and resolve my integration issue. Overall, the app makes the day-to-day functioning of my business so much easier and saves a lot of back and forth with customers about delivery.
Hi there!
Yay! Thank you so much for your kind words! It was our pleasure to help you set up the Zapiet - Pickup + Delivery app. Feel free to reach out anytime—you’re always welcome!
Regards
Betty & Gabriel
So happy to have found this app! Exactly what I needed. Betty from customer service has been super helpful and quick to help me set everything up as I need it.
Hi there!
Thank you so much for your kind words and for taking the time to write a wonderful review. It was truly a pleasure helping you get the app set up. If you ever need a hand, we are always just a chat message away!
Thanks again,
Betty
We use this app across all our stores as we use multiple carriers and different delivery days for each. Easy to use, works perfectly for us, has majorly improved our customer experience, and their support is always very helpful when we come across issues or need to see how it can integrate with apps we add on.
Hi Georgia,
Thanks so much for your awesome review!
We're really glad that you find our Zapiet - Pickup + Delivery app user-friendly, that it's working perfectly for your store, and that it has majorly improved your customer experience. Our team is always here if you need anything, so don’t hesitate to reach out.
Warmest regards,
Betty & Krystabel